Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used a promotion to sign up for the My Best Buy Plus membership. I clicked the link via the email and signed up to get the $25 rewards certificate they promised. They never gave it to me. When I followed up, they told me the reward was coming... The second interaction, they said it had already been delivered and had expired somehow before the date I even signed up, and then the final party line was that I had not used the promotion correctly and would not receive the reward. Since Best Buy chose to die on the hill of not giving me the $25 reward that I was promised, I have not purchased anything from them, and will continue to do so. Customer service is paramount for me, and Best Buy has failed at every turn.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello Randi! We hate to hear you did not have the best experience recently. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy its the best Store, Im er visited in New Jersey
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, CatalinaA! We are happy to hear your feedback and hope that you are enjoying your My Best Buy Plus™ membership. To find information on benefits, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your "My Best Buy review" for additional support.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was lied to and told I would save a certain amount on my purchase but that amount was not the same. Although it still saved me more having it rather than not, I’d rather have had their old system of points and membership back with the gamers discount. To top it off the service I received was horrible during installation of what I purchased you’d think being a “member” would maybe have changed that. Plus if the store does price matches it’s a rarity you would need their “discount”
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, JayZee! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. Please note that points are an exclusive feature of the My Best Buy Credit Card. If you require support, or have any questions for us, please reach out to us on social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships.
Not worth it so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was convinced to buy this only to return an item that I didn’t want so after back and forth I purchased and placed the order for pick up only for it to by placed at the wrong store. Called the customer service thinking since I now have the membership certainly there is something they can so since their employee made and error they said they would have to cancel the order and redo it all over again so I had to drive an hour away from my home to get my order.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, RalphM! Thank you for leaving a review on your My Best Buy Plus™ membership. It seems that your review is related to a recent order, and our team would be happy to assist you. To get started, please send us a private message on social media on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. We thank you for being a My Best Buy Plus™ member, and encourage you to check out the many perks of your membership here: https://www.bestbuy.com/memberships. Thanks!
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had several dollars of Best Buy rewards dollars, went to go use them to a purchase of an iPad to only find out they expired! Was not happy. Instead of constantly receiving emails about sales, it would be nice to get better notifications on this information. I was so upset I chose not to make my purchase.
I would recommend this to a friendAlright membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not super valuable when you compare all the benefits to other stores
No, I would not recommend this to a friendBenefits not worth the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of paying for a membership and not getting any special privilege's over a non paid member. Was unable to track down product, find out about restocks, or order for pick up or delivery. Preorders are snagged up by bots in less than 15 seconds, so there is no benefit there either. Unless there is a lottery type system implemented with a purchase limit, that give you a shot out of your pool of "Favorited" items if they are high popularity items. Instead you still have to make the drive to a store to find the product and waste time, gas, and effort to get nothing.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello Ryan! Thank you for sharing your thoughts on your My Best Buy Plus™ membership. We understand how frustrating it can be when the deals aren't quite what you were hoping for. For more information, including a side-by-side comparison of the advantages of membership perks, please visit https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-total/pcmcat1629315977983.c?id=pcmcat1629315977983. For further support, please connect with us on Facebook: @BestBuy, Instagram: @BestBuy, or X: @BestBuySupport, and refer to your My Best Buy Plus™ review. Thank you!
Main reason for purchase disappeared
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased mainly for buy 2 get 1 free for Nintendo games and that deal plus some additional discount on certain items was great until the deal suddenly disappear without warning as it never stated it was a limited time deal. Due to this, had to drop the rating and will not renew as the membership discount prices can be obtained during sales and personally can wait for the items.
No, I would not recommend this to a friendBest Buy Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what extra benefits I'm supposed to get, so I'm not sure if it was worth joining.
No, I would not recommend this to a friendno please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad this is what bestbuy has become. A bunch of nothings for a yearly rate. The "deals" that come along with this are basically fake and dont exist.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you sharing your experience with your My Best Buy Plus™ membership. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!
If you ever need assistance, please reach out to us via Instagram (instagram.com/BestBuy), X (X.com/BestBuySupport), or Facebook (facebook.com/BestBuy). We are here to help!
Best Buy Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had the opportunity to use this program so do not really see the benefits.
No, I would not recommend this to a friendGood customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service , ordered at store 2 of 4 items delivered to my home same day. Balance 2 item delivered next day.
I would recommend this to a friendProcess was useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Automated system was useless... chat was over 40min with no response
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing your experience as a My Best Buy Plus™ member, rambo! What you’ve mentioned is quite concerning. We are here to help with any questions you may have. Please reach out to us on Instagram (BestBuy), Twitter/X (@BestBuySupport), or Facebook (facebook.com/BestBuy) and mention that you're contacting us in response to your My Best Buy review.
Best Buy plus is no help when you need it the most
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was notified of a product recall a few months ago and was told not to use that product until a new one was sent to me within 15 days. Nothing came of it, I was never contacted again and a new one never arrived in the mail. Best Buy does not follow through with the customer service that is promised so that is the reason for my 2 star rating.
No, I would not recommend this to a friendhaven't seen the value yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't seen the value yet. But maybe I will in the future.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to member only sales events and products, and an extended 60-day return window on most purchases. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been seeking a refund for an item that was never delivered for a month and a half. I keep getting the run around and told that I will receive a call back, only to never hear anything. I have spent over 3 hours on the phone and in chats with BestBuy with no resolution or progress.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having an item possibly stolen after delivery can be difficult. If you would like support we would be glad to look into your order if you would like to reach out to us on any of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Having trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new account’s email that’s paid for is connected to an old account so I can’t sign in to change my information. I can’t use any benefits from this account because I can’t sign in.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing your feedback regarding your account and My Best Buy Plus™ membership, RobertoS! Please reach out to us on Instagram (BestBuy), Twitter/X (@BestBuySupport), or Facebook (facebook.com/BestBuy) and mention that you're contacting us in response to your My Best Buy review for further assistance.
Missy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have not used this membership. Have not seen a real reason to have it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thanks for providing your review. The My Best Buy Plus membership includes member-exclusive sales and events, free 2-day shipping, and an extended 60-day return and exchange window. To find out about all of the benefits, feel free to visit www.bestbuy.com/plus or reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sells products w/o explaining all The possible Complications; plus the communication between the installers they use sucks! I had to schedule 3 different installers and it took 2 months to install And agree on a process and the only reason they spoke w each other was cz I called them all and made Them communicate
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Nancy! We hate to hear you did not have the best experience recently. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Indifferent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I havn't gotten to make much use to see any benefits for it to this point.
I would recommend this to a friend