Customer Ratings & Reviews

I found the membership was too expensive, the membership may work for others

Meh. I got it because the laptop I wanted was an extra $50 off if I paid for the $50 membership, so I thought I'd give it a try. Membership doesn't seem to provide me anything I can use beyond that initial $50 off. So I will almost certainly cancel it. But since it was effectively free I don't hate it.

Mehhh, it's alright, but for $50+ I was expecting better deals, to be honest.

We bought it when we purchased a new laptop. To date we have not found it to be useful to us

It's alright. There are some good discounts, but the vast majority of discounts lack in value.

HAD A HARD TIME GETTING GOOD SUPPORT. I HEARD MORE ABOUT WHAT THEY COULD NOT DO

It sucked. The support was terrible. They delivered me a beat up $300 microwave and offered a $25 gift card which was a joke. I had even found . This is a complete waste of money and has made me not shop with BestBuy since. I've never had such a bad experience and wasted hours trying to get things resolved. i still have the microwave and it works, but not always the same (i.e., the variable cook setting only works occasionally which was the driving force for the purchase of this microwave).

The person who sold this to me lied to get me to sign up. I was adamant I didn’t want the service, but he convinced me through lying. He told me he guaranteed the price of the item I purchased would be on sale in the next 6-8 weeks. I was skeptical until he showed me his computer screen that listed the discounted rates in the past. What he failed to tell me was the SKU was the same, but the product I was buying was NOT the discounted one he showed me in the system. I feel taken advantage of.

Not a fan of the membership and will not renew when it is time. Last purchase I was in the store and it showed a discounted price on the shelf but when I went to pay, it was conveniently out of date. Someone failed to remove the tag and as such the plan did not save me any money. Clerk did not seem to care that it was their mistake.

I haven't had to use it yet but Seemed ti be a smart thing to do for everything I deoend on my phobe for.

This really has nothing to do with the membership but the Geek Squad could use a few tips on Customer Service. I know it’s a lost art but they could probably get more business selling their services instead of showing up at a home service and gleefully saying “We can’t help you. You need a separate appointment for that”.

Not happy with the match price policy, especially with the refund request denial. I bought a laptop on Jan 25 and was promised to be reimbursed with the price difference if it went on sale on Valentine’s Day & weekend; nonetheless, I have not received a penny back, despite of a long phone call on Sat Feb 17 to Customer Service assistant.

Never found a use for membership. Prices of items purchased didn’t go down so no opportunity to save over purchase price.

Savings are good service is mid. I'll use it for now, but buy appliances just stick to speakers and tvs

Marginal value in the membership. Better member discounts would make it a better value.

Haven’t had a chance to use it much at this time, but maybe later in the future I will.

Can't tell that it does much. Maybe if I bought something very frequently. And watch carefully. They will sneak up and renew it and charge you on very short notice.

Making a payment over the phone is annoying and frustrating. Too many prompts. Customer service should have people answer calls to make payments.

I wouldn't recommend because when you return something they make you pay for the subscription

so far. it's been useless and a waste of money. I don't know why I got it