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Customer Ratings & Reviews

SKU:
6535792

Customer reviews

Rating 4.2 out of 5 stars with 42062 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1750 Showing 34,981-35,000 of 42,053 reviews
  • Rated 3 out of 5 stars

    Extend warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it to extend warranty off an appliance but haven't needed it for anything else yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    i do not like automatic renewals.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership saved me some money but i cancelled it because of the automatic renewal

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employee at the store stated that this extended the return / price match policy, but it does not.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hey there! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Scammed By Support Into Buying Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tricked into buying this by BB support. They heavily implied that this would be a great idea if I was trying to buy a 50 series card. This provided zero value to me over a month and a half, and did not improve my chances of getting a 50 series card. The Indian support rep was just trying to get more commission and had no intention of helping me. I asked them several questions about how it would improve my chances and the support guy ignored me twice and acted like I said nothing and then ended the chat. HORRIBLE EXPERIENCE WITH BB SUPPORT! I would give NEGATIVE stars if I could.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, NickW! Thanks for leaving a review regarding your My Best Buy Plus™ membership. I can understand expecting to get access to exclusive drops like the Nvidia GeForce RTX 50 series. These items are very much in demand, and are currently out of stock. I would advise you to continue checking our website for more details on inventory or future drops. While I am disappointed to hear that our support team was not able to answer your questions, please note that Best Buy employees do not work on commission. For more details on the additional benefits of your membership, please visit https://www.bestbuy.com/memberships. If you require support, or had any further inquiries, kindly reach out to us on any of the following social media platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks! BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    Wasted money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it just wasted money!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Read the fine print!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person who talked me in to signing up for this service lied to me. He told me that by signing up for this program, I would be able to turn in a few big screen TVs that I owned without having to pay any sort of fee. I repeated back what he told me, just to make sure that I properly understood this benefit. He reassured me that there would be no future costs associated with scrapping my oldTVs. So……he lied to get me to sign up for this service. I will never shop Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello there, Charles. I can definitely get wanting to know what your My Best Buy Plus™ membership includes. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 2 out of 5 stars

    No big deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drop off and nothing more. No assistance setting up or opening the box. We had to get our neighbors and family to help. Salesmen were good and worked well, just delivery was lacking

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi Richard! Thank you for your feedback on your My Best Buy Plus. While our standard delivery service includes only the transportation of your order, we do offer a separate, paid installation service for setup assistance. You can explore our available services at https://www.bestbuy.com/services/triage/home. If you require further support or have any other questions, please don't hesitate to contact us at (888) BEST-BUY or (888) 237-8289. Thank you! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Guve me rewards

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horr8ble no rewards this is basically best buy robbing customers lol and the reguster signed me up with out my knowledge i guess they get bonuses for signinging people to get robbed please tell me wat i get out of this

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello. Having a membership explained poorly can be really frustrating. If you are in need of assistance, please send a message to us on social media. Please mention your My Best Buy Review when reaching out. You can find us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    it’s yours to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value to have to protect your product and enjoy the all sales and discounts.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Membership was okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay. I didn't use this as much as I had anticipated.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Diane.

      We appreciate you for your honesty review today. I would love to talk to your more about the benefits of the My Best Buy Plus membership to see if you are able to find more value in the membership. If you would like to talk more about the membership can you please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email. Also, mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!

      - Facebook: http://facebook.com/BestBuy
      - Twitter/X: http://Twitter.com/BestBuySupport
      - Instagram: http://instagram.com/Bestbuy

      Thank you for the review and I hope to hear from you soon. BBY-ExBrand_Totaltech

  • Rated 2 out of 5 stars

    Membership plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership really does nothing except give me 60 days to return items. Your memberships are also a joke. It doesn't cover anything for free. I had your old plan and it was was fantastic. The geek squad would come out and install and come back if needed. I used them consistently. Part of the reason I purchase so much from you was your prior program. I will now shop around.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    highly disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never get my packages when it say I should. Customer service no help. Requested a manager conveniently none availableand was hung up on multiple times. Attempted to call the store never got through, always routed to customer service. Made me wait almost a week for something that got damaged by shipper on day 2 before deciding to give a refund. Would not send another package told me to repurchase when I still hadn't received my refund. Would not recommend. Highly disappointed.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      We appreciate your review, although it's concerning to hear you had a poor experience with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only needed to use the service once so the membership was not cost effective for me

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still out on this one ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't seen much value yet. Go into the store and little evidence that this matters.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Con jobs are annoying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the plan when I purchased a phone. Less than 1 month later I got a message that I had to renew. NO THANKS

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi Richard, Thank you for sharing your feedback. We're sorry to learn that the My Best Buy Plus membership hasn't quite lived up to what you were hoping for. We recognize that memberships aren't a perfect fit for everyone, and we want to make sure you're fully aware of all the advantages it offers. We'd be glad to walk you through the specific benefits and address any questions you might have, including how to cancel if you choose. For more information or support with your membership, please call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    More or less

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive emails with information about offers or benefits for being a member

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really sure why I need a membership to get the things I used to always get for free

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    No 3 Month Premium Membership????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The add on three month YouTube Premium membership only let me have one month.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Membership has its perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the cancelled install , the team at the store I purchase from was excellent and so is the product I bought .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I don’t see the benefit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess I don’t use it. I’ve not seen any benefit to it. Hopefully I’ll get some benefit.

    No, I would not recommend this to a friend