Customer Ratings & Reviews

I someone is planning to make multiple BB purchases in the next year, this is a good deal.

The only reason I bought a membership is because I was told my BestBuy employees that iit was the ONLY WAY I would be able to snag a RTX 50 series graphic card at launch. I was willing to stand in line overnight to secure one, but just a few days before, I was told the stores would not be getting any physically in store. I have yet to be able to buy one through your site yet even though I got the "you're in line!" response the second they dropped and I added to my cart. I feel scammed out of the $60 I spent on the membership fee as it's the only reason I purchased it.

I haven't had it long enough to have any opinion. Ask again when something happens.

Terrible experience as I was never able to log into my account and called customer service multiple times over a month and nobody could ever assist with getting me access. Service people were in India and they said it takes 72 hours to reset an account and I must have spent 4-5 hours on multiple occasions with no outcome. Entirely absurd customer service experience.

Haven't really seen the point of this membership yet. Haven't seen any real discounts for having it

My order was cancelled by Best Buy and I am still waiting for my credit.

The app sucks. When trying to order online too many places it takes you to and still can’t find it.

Bought it and not sure what it gives me. I thought I would get a $50 gift card but have not seen it

I signed up for My Best Buy Plus for the Buy 2 Get 1 video game discount, which I was very excited to use on game-preorders. Without any notice, this benefit was cancelled, and now I have a useless My Best Buy membership that I will probably never use. Since the benefit cancellation, the promotions for this membership are mostly for items I would never buy, and the discounts aren’t even very good. I would have never purchased this membership if I knew they were just going to take away the benefit without even a warning. Honestly, even if the fine print allows, I bet that was illegal. At the very least, I’ve lost trust in Best Buy, and I’ll be shopping at Amazon more.

The two times that I have been to Best Buy have been the most horrific experience that I have had in almost 30 years with being a member. We bought a TV and a computer the first time and tried to do a price match and it was a complete nightmare. The second time I went and bought an apple charger and ink cartridge. I accidentally bought the wrong ink cartridge and had to return it and lost over $20 in the transaction because I used one of my rewards. Both times I’d be there. Had to sit in the parking lot or had to return until a manager could help me fix the situation. I’ve been on the phone with customer service and they either couldn’t help me or directed me back to the store.

did not enable me to return a broken item, so this membership is completely useless

The Samsung TV crap is kinda annoying. Other than that it's a great big TV...

Do not use on a regular basis as I make a limited number of purchases each year.

My Best Buy Plus™ Yearly Membership is absolutely cheating and lie. On September 1, 2023, I paid $3,139.94 and purchased an Apple Laptop - MacBook Pro 14 - M2 Max Chip - 32GB Memory - 1TB SSD (latest model) - Space Gray + My Best Buy Plus™ Yearly Membership ($49.99) On September 3, 2023, I paid $120.84 and purchased a Texas Instruments - TI-84+ CE Graphing Calculator - Black. But my rewards status is below for over two weeks now, starting September 2, 2023: * Total available points 175 Your current points balance is based on recent eligible purchases. Receive a $5 certificate for every 250 points earned. And this one is also written: +7487 pending. People, who knows how to refuse this robbery and reject it? And this (Write a review for a chance to win a $400 gift card) is written for all products, but in fact it is also a scam. Everyone wants to buy something at a discount, I wanted this too (after believing this deception) and wrote a good review about my purchased Insigna TV, but again in vain. Now I'm looking for my review so I can cancel it.

Was told the product I bought would drop $80 in the next few weeks and that I would be able to receive the difference in store credit. Also was told I would receive $25 in store credit just for buying the membership in the first place. Those were the only reasons I bought it in the first place and as of 8 weeks later I have heard absolutely nothing regarding these claims. My only hope is that by writing this review I will win the $400 gift card and actually get some sort of value from this membership.

So unprofessional! I purchased two iPads and was told I would receive at least a $50 reward after two weeks. It’s been almost two months, and I still haven’t received it. When I visited the store, they told me iPads don’t count as computer accessories, so I don’t qualify—but when I bought them, I was explicitly told I would. Never visiting this place again.

The discount rate on products is not very high, so I wonder if there is a need to sign up for a fee.

The membership does not mean much to me. I support BestBuy wholly, but my buying needs are not substantial to enjoy the true membership benefits.

It really has not made a difference. Don’t really shop that much at bestbuy

I went to Best Buy to purchase a GoPro. I was told at check out that I somehow have two accounts, but that he would merge them into one account. He also 'upgraded' my total tech membership to a Best Buy Plus membership at the same time. This was his idea which I ok'd. I went back to Best Buy to purchase an Apple TV, and I was told that I have two best buy accounts, that I am signed up for Total Tech AND Best Buy Plus, that Total Tech is actually better than Best Buy Plus and that they cannot merge my accounts in store. I was told that I have to call corporate and wait on the phone to see if they can fix it. I like to shop local, and I purchase a fair number of electronics, but I do not have lots of free time to sit on the phone with an 800 number, and would rather just purchase from Amazon or BH Photo than deal with all of that.