Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Don't buy the membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When they sold me the membership, the salesperson told me I was going to receive a certain amount of rewards that were never granted. They also did not explain the crediting times. I was told I could save my points by purchasing gift cards, but when I tried to do it online, I wasn’t able to. Nothing was as promised. I want to cancel it and get my money back, but so far I haven’t been able to.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .My Best Buy Rewards can be redeemed for Gift Cards online, although they can't be used for the purchase of Gift Cards. My Best Buy Credit Card holders can bank rewards points on their account. If you need support please reach out to us on any of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Buy if you want a decent return window
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pretty much cajoled into purchasing this in order to receive a full refund on a return. My account said it was returnable for 30 days, they said the return window had closed after 14 days, and the only hope of getting any money back was to buy this semi-worthless membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We're sad to hear about your experience as a My Best Buy Plus™ member. I know it's important to get the most out of your membership. Please know the extended 60-day return policy applies to most products and not all, and further details on exclusions can be found on our Return and Exchange page. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Worst experience i have ever had with a vendor!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst experience i have ever had with getting my purchase delivered in a timely fashion. I thought with the good customer service in store things would go well but immediately everything fell apart. The logistics between warehouse/delivery, customer care and service across the board absolutely fell far below average industry service! There was no clear paths to proper supervisors/mgmt to get answers. Repeatedly told incorrect information that was always changing. I have spoken to others with the same issues and this was not a one time occurrence. The area needs a complete overhaul! Extremely disappointed in the whole transaction.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! We never want our customers to have this kind of experience, and I understand your concern. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Minor differences
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest not really noticing much of a difference since i became a plus member and im on the app every other day
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .My Best Buy Plus gets you an extended 60-day return period, exclusive access to sales and member pricing, and free 2-day shipping. You can find out about all benefits of My Best Buy Plus here: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180 and if you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
Good for now but could do better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could use more bonuses, not every thing has a discount, even a flate 5-15% of would be much appreciated.
No, I would not recommend this to a friendMaybe useful for extended returns...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by a store employee that signing up for for would be my best chance of getting a RXT 5000 Series GPU. That turned out to be a complete lie. The member-sales I've seen this far have been useless.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Raheen! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. For further assistance you can contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
One Star
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the wrong item for a Christmas present and got that extended plan and wound up having to return the item they credited my credit card back except the $50 for signing up for that they wouldn’t give that back to me. I’m not impressed at all.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with the return for your My Best Buy Plus membership can be difficult. You can certainly reach out to us on any of our social media profiles for support. Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy)
No opinion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know what to say because I didn’t make use of my membership. Maybe it is good.
I would recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the money. the other one is too expensive and this one doesn't have enough features for the money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! I know it's important to get the best bang for your Buck. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. We encourage you to call (888) BEST-BUY or (888) 237-8289. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) to discuss your recent experience.
Other than that everything is great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long time members should be treat with special discounts sometimes.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
I rarely use this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership use to be free, then was free if you spent enough money. Now it cost money and you get very little in return
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .My Best Buy memberships come in the Free My Best Buy Membership, the My Best Buy Plus currently at $49.99 or the My Best By Total at $179.99. These memberships each offer more options to better your My Best Buy shopping experience that you can see online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . Please reach out to us if you have any questions or concerns you can reach out to us on any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
They Remove Benefits Without Warning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this membership because it offered b2g1 Switch games and 15% off gaming cards. They acted like those were permanent benefits, but later removed them with no warning. I understand that benefits and sales change, but I feel like Best Buy is very deceptive in the way they advertise the benefits associated with this membership. If they felt the need to remove the benefit, at least let us know it’s going away beforehand. I feel very tricked and I can’t see myself shopping at Best Buy again anytime soon.
No, I would not recommend this to a friendHate this Store and the Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Joke Had to buy this to return a bad computer. Brought it back after 15 days and was told they wouldn't exchange it, and I had to go through Lenovo. But if I bought a $50 membership they'd exchange it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a return. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not sure Value.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really sure the value of membership. I saved some on initial purchase, which was good. Was awarded gift certificates that I had no idea expired. When contacting support they would not honor the reward certificates. I will not renew the membership.
No, I would not recommend this to a friendNot sure whay the point is?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a few years ago with a tv purchase and it saved me money then. Since then, there really hasn’t been any deals to make it worth while.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We want you to be confident in your purchase, and to be aware of the benefits of your membership. This is far from the feedback that we strive to hear. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Worst Coustomer service experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered Macbook after buying membership during BF sale which they never created the confirmation for pickup and I had to cancel it and I had to get the laptop from different location for more price. Worst service ever. Then I complained them and they promised me refund as compensation for membership and ghosted for a long time every time I called they gave me reason that I will get the refund after one billing cycle statement. Which not at all makes sense because I never used any credit card for the payment then after getting frustrated I again called them after 4 months and they said now your request is closed because you already used the membership discount for 50$ for your purchase. Now we can’t refund you. Why would someone want to cancel the membership if they are not getting refunded? ***Here they promise me refund and they themselves canceled the membership and now now I lost both.*** Worst service ever
No, I would not recommend this to a friendFELT PRESSURED TO GET MEMBERSHIP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I felt forced to get the Best Buy membership due to the horrible 15 day return policy so I didn't have to keep a $400 item that would have gone to waste. They would not have given me a refund or even a credit unless I had this membership. Most places return policy is 30 days or sometimes more, and I would've been within the 30 days if they had a "normal" return window. 15 days is not always enough time, especially with travel, etc. While I am grateful for the store associates outside the box thinking so I could return the item, I do not appreciate feeling bullied to purchase something I don't need to make a return after 16 days.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Michelle,
Thank you for sharing your feedback with us. We understand how frustrating it must have been to feel pressured into purchasing a membership to accommodate your return. While it’s great to hear the associate worked to find a solution, we never want you to feel like you’re being forced into a decision that doesn’t align with your needs. Your concerns about the return policy and overall experience are important to us.
We’d like to look into this further and see how we can address your concerns. Please connect with us through a private message on one of our social media platforms. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review.
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
We truly value your feedback and want to ensure that your concerns are heard. Thank you for taking the time to reach out, and we look forward to assisting you further.
Best regards,
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never used it and probably won't. I don't require much for what I do
No, I would not recommend this to a friendMembership benefits not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This past year I didn't use much...deals weren't that good. I may or maynot renew.
No, I would not recommend this to a friendBB Plus Membership Renewal Cancellation Misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 12 month My Best Buy Plus Membership on 11/17/23. I recently received an email reminder that the membership will automatically renew on 11/17/24. I decided to not renew the membership and on 10/18/24 cancelled the automatic renewal. Instead of the automatic renewal being cancelled, the account was cancelled on 10/18/24 without a refund for the last month. So I paid for 12 months but only received 11 months of membership. Customer service stated that there was no way for me to receive the last month of membership that I paid for nor receive a refund for the remaining month. I've been a Best Buy Customer for over 30 years but will purchase products else ware in the future.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Tom,
Thank you for sharing your experience with us. I understand how frustrating it must be to feel like you didn’t get the full value from your My Best Buy Plus membership, especially after being a loyal customer for over 30 years.
I’d be happy to look into this issue for you. Please connect with us by sending a private message on one of our social media platforms: Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/Bestbuy.. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review.
Our support team is eager to assist you and ensure that your concerns are addressed.
We hope to hear from you soon!
Best regards,