Customer Ratings & Reviews

The switch 2 for 1 could have been explained better. It was not clear this was not all the time.

This isn't a great value. Their old system was much better, where you earned points/benefits as you purchased things (the more you purchase, the higher the benefits). I rarely find something I'm shopping for that includes the membership discount, so I don't shop at BB as often as I used to. I won't be renewing this membership.

Lousy service at Cerritos Best Buy. They gave us wrong mounting for our TV that caused delivery delay. Hard to contact store managers via phone. Had to go physically to the store , but they can’t do anything to expedite the delivery even if it’s the fault of their staff. It was expedited to the corporate and still nothing happened. My husband took a day off on supposedly delivery date and his off was wasted. No bearing when if you’re a Best Buy Plus member.

Hoping to get more out of the service purchase for warranty option she gave more perks like prime does

I was told from the salesperson that I would receive a $167 rebate which never came. When I called, the customer service rep said there were no notes about the rebate on my account. I will not purchase from Best Buy in the future as they’ve lost my trust.

There are NO membership benefits! Its horrible! Asking the public to pay a membership fee to see lower prices than what's advertised is RIDICULOUS! You are NOT a big box grocery/department store! And even tho you make people pay to see lower prices, those prices are generally, eventually offered to non-members. A membership only big box grocery/department store is ONLY for members, not everbody! Its no wonder Best Buy is in trouble and going under! And your Customer Service stinks, too! There is never anyone to work on appliances purchased from Best Buy, it takes FOREVER to get Geek Squad help, and customers STILL have to pay for extended warranties and service. On top if that, you can't even call a Best Buy store...phone calls are re-routed to a foreign country 8switchboard! Best Buy is, I am sorry to say, shooting itself in the foot and will not be around much longer. Its their own fault.

I really don't buy a lot of items at all so this membership is not working for me

Found a real advantage to this program. Will not be continuing..

I literally just got this because it saved me $100 on a new iPad. Could be worth it in the future for more deals.

I haven’t get any benefit from it other than transfer all my stuff from one phone to the other.

Minimal value in my opinion. The savings I got offset the cost of the membership. No rewards. Savings offered as a member are on select items which are often not what I'm looking for. Seems to be on items that BB is looking to move out. Basically paying for membership to access sale items.

While the membership helped with a major kitchen purchase, we haven't used it since.

I had no reason to use any of the benefits of membership. So the value is lost on me.

I have an inbox falloff Best Buy deals as a result of Best Buy Plus Membership -- none of which do I need. The only advantage was an extended period (60 days instead of 30 days) during which I could have returned by MacBook Air for full refund. Non one mentioned the My BB Total Membership which would have had real advantages, especially AppleCare.

Not good at all ! I didn't sign for any membership and they kept taking my money for no reason. And they don't give me my refund back. This is scamming!

It’s really deterring that you only get 15 days to return an expensive product or buy a membership to get 60 days… BB has me not wanting to buy anything from them due to their 15 day return policy… l lost $39.00 due to their policy…

The discount on my computer broke even. Haven’t received any other benefits.

Waste of money. Had to buy it becasue an associate have me a heads up that the laptop I wanted was overpriced and should drop in price within the week but I couldnt wait because I needed it immediately for homework since mine died. The only way to get reimbursed for the drop in price was to buy the membership, the price of the laptop dropped literally the next day. Best buy should just allow for price matching within 30 days of purchase especially when the prices changes in their own store instead of forcing a useless membership that I dont want. I definitly wont renew it and unfortunately the darn thing wont let me cancel it either so I have to wait for it to expire.

i used my $50 reward on a online purchase. The purchase was canceled due to supply. My $50 reward was not automatically restored. I visited a local store and they couldn't help telling me to call customer service. I called customer service and they said the refund credit would take 10 days. What happen to customer service?

I bought this membership purely so I could return a smartwatch (nothing wrong with the watch; just too big and heavy for daily wear). I canceled immediately after the return was completed. My opinion is that it's scummy and cheap of Best Buy to paywall returns behind a $50 mEmBerShIp. (Sure, they give you 7 days to return stuff (so window; much generous); but not all of us live conveniently close to a BB, and I've got sh- things to do, you know?)