Customer Ratings & Reviews

Best Buy membership plus online Account has incorrect email address. I have called seven times and chatted. Multiple times with Customer Service to get this corrected.. I am now currently locked out of my Best Buy account with the correct email address. My profile is now associated with an incorrect email address. I do not know what else to do. I would like to cancel my Best Buy plus membership account.

I was misled. Just short of being lied to. About the price match. After the sale. For which I paid a $7 fee. Not only would they not price match, they would not refund my $7 fee. They give you a bunch of. Run around, talk that means nothing and then say sorry we can't help. There's nothing we can do. It's a corporate policy. Do not trust Best Buy.

I was told that with this membership I would get early access to pokemon products but have yet to see anything like that.

I was told if i joined this membership. It would extend my return policy on the tv i purchased. This didnt happen.

Haven’t seen any benefit yet. Have gotten a lot of “special offers” in my email inbox though.

I don’t see a point in having it. Everything you purchase is excluded from what I was told would have a discount. That’s is the best thing I can say about any experience with Best Buy in last year+ Gone worse from there. I understand we all have bad days, make mistakes … however when it’s consistent issues or problems, I see it as a bigger issue within the company. There is NOTHING they sell that can’t be purchased elsewhere. Have given them several chances all BAD and just got worse. NO more. Also appreciate the $5 discount on a purchase expires in few days. For $5 that can be saved that really helps me financially!!!! ( who knows what’s excluded in that as well )

I was told this membership came with free 2 day delivery. It took 4 days. Not a good first experience with this membership—might as well use Amazon.

not enough value to justify the membership fee. The Plus membership offers are usually not something you were looking to purchase every day, but only for large purchases. I never once earned a gift certificate as it mentions, and I can only think of one time where I took advantage of the offer.

I don't see much advantage to this. The "Member Only" sales are not worth it. You can find the same prices online at other stores without paying this fee.

Not really sure even what this gets me. I recently purchased a new Alienware monitor and walked away paying the same thing that anybody else would pay.

Membership Plus did not deliver. I was still buying things at BestBuy at the regular prices as everybody else. Offers for membership plus should be so specified rather than people having to search for them. Why is a page not set aside for this?

Thought it would cover my washer and dryer - but no it does!!!!!

complex, seemed like it contradicted other plan we had before at Best Buy.

Kinda felt pressured into getting this but thought that maybe over time it would be worth it, we will see.

I try to perches a PS5 30th anniversary did not receive any notification of special items on sale as promised when first signed up When i finally add the item and ready to check out The queue was frozen and I lost the item with no explanation

The membership is a scam. I was told that I would receive a $50 reward and it even says this in my account: "You earned it! You'll get an email once it's ready. $50 bonus reward with purchases totaling $500 or more as a Plus or Total member." When I call customer service for an update, no one knows anything about it. I emailed best buy corporate, as well, and no reply. Don't bother signing up for a best buy membership - I was told at the store that I should sign up so that I would receive the $50 certificate for my refrigerator purchase. It's just been one giant head ache since then trying to get this company to honor their promises. It's all a scam.

Best Buy is not what I remember it to be. The help to purchase items is remarkably great. The after sale is disappointing. I bought several large items and had no support for installation. Your installers were unable to provide support and I was still charged the install fees. I tried several times to contact customer service but I have yet to this date to receive any contact. I will probably never purchase another item from Best Buy. I consider this a theft of my $$$$

I just used it to get a discount on a single item and then refunded my membership!

This is a hard pass for me. I purchased it and it turns out I really have no need for it. The savings and benefits do not outweigh the price. At the very least not for me since I am not an avid purchaser from Best Buy and I do not believe the regular consumer purchases daily or even monthly at Best Buy for home.

The membership is a scam. What’s the benefit of extended return periods if using them gets you flagged because their system favors returns over exchanges? And then you get interrogated by store staff about your purchases and get asked asinine, insipid questions like, “it looks like you have been shopping around, is that it?” No, I just thought I would stick with a bad purchase so you could one day live out your dream of harassing customers and playing detective.