Customer Ratings & Reviews

Service Representative told me, I need to have this membership to get early Pokemon Card release information. Have yet to received a single pokemon release notification. Maybe he was truthful????

It has not really saved me anything yet. Maybe it will but that has yet to happen.

I will never shop at best buy again. Bought a new refrigerator in May and the day it got delivered it was on sale for 20% off. I contacted price match and they assured I would get a refund. After months of going back and forth I never got my refund and was told to beat it. Even with chat emails documenting I was getting a refund. I will never shop here again

I used to get this for free. Not anymore. They canceled the free tv and mounting in it as well

Not sure it makes a difference .............................................

Basically useless. No other comment. Idk why this review has to have 59 characters even. There is no point, that I can see, to this “membership.”

Need to consider the consumer with affordable and a good quality for laptop

Thought I was saving money because there was an extra $20 per Apple Watch for members and we wanted three. But my wife decided not to upgrade at the last minute and my daughter’s order got so screwed up she ended up without the discount in the end. Hope I find something useful in the next year or I spent $50 to get $20.

I got a hard sell to buy this membership as part of a mobile phone purchase. The salesperson assured me that I would have a 60 price protection (taking me through Black Friday Sales on the phone, even though it was part of a bundle that included free headphones. I questioned this and he said the phone was a line item separate from the free items, and that price protection would apply. Fast forward to yesterday when I noticed the phone is on sale for $150 less. Called Best Buy customer service and was told price protection on phones is 14 days only, and the price protection would not apply anyhow because it was part of a bundle!

Dana not Daina. The long activation delay made the account useless for purchasing the TV bracket and cables I needed in the days after I purchased my TV. As I have no other need to buy stuff this year, I never would have used the $100 coupon. The associate seems to have intentionally created two accounts, and it was very difficult to get that corrected as the phone number is basically hidden. A total waste of time.

If you buy here a lot it’s a great thing to have helps save lots of money

This is a membership whose benefits USED TO BE FREE! I am actually super frustrated with Best Buy. I spend A LOT of money each year at BB. This used to enable me to achieve the same status as this membership - without paying extra. They literally have made it so there is no incentive to buy from them. If they wanted to increase revenue, while also allowing others who didn't spend enough to qualify for the benefits of the previous rewards program, then they should have made a hybrid program. For example - if you spend a certain amount at best buy you get the membership free, or get the fee refunded to you if you previously purchased it but then spent above a certain amount in a year. The way they have it now makes those of us who have been VERY LONG time, loyal, and prolific customers - feel like BB doesn't give two rips....

I only got this because the Chat agent said I could get my laptop shipped in 2 days. It took 8 days to pack it up and ship it and the box was so dented I am surprised it worked. I haven’t received any other benefits from it even though I bought a Mac and a tv.

Terrible service and even more terrible membership. Subscribed to it without me knowing. Really awful experience

I got this just in case I make more purchases so that I can get the best deals.

Rip Off. this membership is a TOTAL RIP OFF. IT WAS NEVER AUTHORIZED BY ME AND CHARGED WITHOUT MY CONSENT.

I am extremely disappointed with the service provided under the membership I purchased. I had a full membership and even paid more last year, expecting reliable support when I needed it most. However, now that both my dryer and washing machine are out of order, I’m being told that I cannot return or exchange them, despite having bought the membership specifically to cover such situations. This experience has been incredibly frustrating, and I feel let down by the lack of support. I trusted Best Buy to provide a solution, but instead, I’m left dealing with faulty appliances with no resolution in sight.

[Employee of bestbuy] Overall the experience was good, but I was disappointed that after being advised to buy the membership for a price match and cancel it later, I was told no refund was possible since it was tied to the price match. This felt misleading.

Not enough special deals for members, but the extended return period is excellent.

I went to the Best Buy store in Orem, Utah, and purchased a picture frame TV and an Apple TV box. I made arrangements for the TV to be installed in the wall with the TV box. They told me a date, but it turns out there was not the date on the paperwork which I didn’t notice till later. That date on the paperwork got pushed back a couple of weeks and then the parts weren’t available. At that point I canceled the order of about $2000.