Customer Ratings & Reviews

Member is a complete rip off, Sales rep added to our order without our authorization and never told us it was an $49 annual membership. They told us if we purchased a space gray for the new Mac Book air it comes with a 60 price match policy and since the item we were purchasing was not on sale our chances for a price match were very good. Any other color did not come with this benefit. No where were we ever told that this privelage would be costing us $49.99 and renews every year. When you go to the store to have the membership refunded they refuse to give you a refund and make you call another number. Complete scam! Avoid at all costs.

This membership is a waste they say you have extended returns and then when it’s time to actually do what they say they send you away. Also insulting to you. When the year is up I will cancel and never return to your store again

I didn't know how to take advantage of the membership. What are the benefits?

Not really worth the money i did not see anything for it to be worth it got it when i got a phone abut then just canceled didn't see any deals they are talking about and all that and just to have extra time to return not worth it

I am very disappointed that the Best Buy previous plan was taken away. I had 2 different plans over the years ( member since 1989) and they were the best. Those plans gave me a discount on delivery and set-up for all the many TV’s that I purchased over the years. My family has two households and I have purchased “So Many TV’s”. I loved and used my plans and losing them was bad for me. Not sure why I am even having this much downgraded plan. Very disappointed that Best Buy has changed so much. I usually was in there several times a month. The staff helped you so much. Over the years I learned a lot from them. I purchased TV’s, computers, printers, iPads, watches, furniture, Ring products and so much more. Now the store has less products and less knowledgable staff. Several times over many months I went there to see IPads and there were never any to actually see. I miss the Best Buy that I used to know and love.

I was sold this membership with an explicit suggestion that I could use it for price comparison during the holidays. That was wrong, because the price comparison does not work around Black Friday. Then, when I was finally able to use the price comparison tool, I discovered that the Best Buy in Bloomington had committed fraud by applying the gift card I received after buying a TV directly to the price I paid. That is, they charged me one price and issued two different receipts, one for me and another for their internal accounts with a lower value. After spending some five hours dealing with customer reps, who all recognized the issue but were never able to correct it, I just gave up. If they treat people who spend $5K+ this way, I do not even imagine how they treat other customers. I will never buy anything from Best Buy again.

I purchased this membership, but yet have not used it. Hopefully if I see good deal on laptop will use

While I’m sure the service is good, it’s not for me. I’ve never earned the cost back as I seldom ever have a need to purchase anything.

I cancelled the process of signing up at the store when I made the purchases of 2 computers. I opted out, but it apparently was still put through. Don't know if sales person gets commission on it, but I clearly stated didn't want the BBP program and need it to be credited. I said no, I don't want a $100 membership.

I haven't really used it much however i plan on using it more this year.

Didn’t replace my air pods when they broke and had to go to a Apple Store

While it may have given a discount at the time of purchase; your store has little stock left and the employees are clueless about most everything

NOT MANY PERKS FOR THE PRICE. TRIED TO USE IT AND I DID NOT GET ANY SAVINGS

BestBuy has shorten its return policy, however, the good news is if you are a member (which costs you money!) your return policy is extended to 90 days! Amazing deal, huh!?! This is a scam and has taken away from BestBuy's opportunity to show customer service. I was forced to purchase this membership so that I could return a home item that I purchased all because I did not return the 1 of many of the same items within 30 days of purchase! A scam!

Just another gimmick to get you to spend more money to supposedly save money.

It's not clear to me how it benefits me just yet. Perhaps I don't shop enough?

Just another Best Buy gimmick to make you think you’re saving money.

There are no real advantages to this program. I still get terrible customer support when problems arise and trust me they arise. I do their member "offers" then don't receive a reward. So, I reach out and then they question my statements like I have nothing else better to do in life. When I reach out, there is no advantage in being a My Best Buy Plus member, they treat you the same as everyone else. I literally have no idea what the advantages of this program are. Never experienced anything positive or delightful being a member and will never sign up again.

The first person I spoke with, a woman named Mercedes, was extremely supportive and knowledgeable. She said if I brought in an older phone she could rescue my photos from the cloud. I came in two weeks later. Two associates asked what I needed then left, never returning. Eventually a third asked do you need help, I told him about Mercedes advice. He said I don’t know how she could do that! Then asked me what she planned on doing! If I knew that I would have done it myself. I’m still trying to figure out what exactly did I get for my 50 bucks. Three employees who seemed uninterested in helping me. This is a ripoff

I would improve some kind of timer that tells when an offer ends