Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could say "zero" I would. It's useless and Best Buy...at least the stores I in South Florida employ dubious practices. I never knew I HAD a "Best Buy Plus membership until I was told it was time to renew. Obviously they added it without my knowledge. My Best Buy experience from purchase, to support, to installation has been far from good. Won't plan on ever going back.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have not received the assistance you needed when you reached out. As a My Best Buy Plus™ member, your plan provides you with many benefits including an extended 60 day return window. We'd love to connect with you and look further into these concerns together. Please contact us by sending a private message to our team on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
It’s fine but not worth the cost by itself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really not been any tremendous advantage to me. BB offered it to reduce the price on an item and the reduction was more than the membership cost, so I went with it. Seems like you would have to spend a lot of money at BB every year for it to be worth the cost in different circumstances.
No, I would not recommend this to a friendHavent used beyond original purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent used it yet beyond my original purchase. Hopefully soon for some new.products
I would recommend this to a friendIt was mid.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay. Customer service in store could be better.
I would recommend this to a friendI don't feel if I gained anything from it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't needed it. It could be more useful... Maybe.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for reaching out and sharing your insight. The My Best Buy Plus Membership offers a plethora of benefits. Please be sure to check out https://www.bestbuy.com/plus for a full list of all the incredible perks that are included within your membership. Have a great day!
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied because I were supposed to get 10% reward after my purchase, unfortunately I didn’t get that
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello Tahereh! Thank you for your review of your My Best Buy Plus membership. To share other questions or concerns, feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) or give us a call at (888) 237-8289.
Costumer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought my laptop, there were not enough staff available to help me choose. After searching on my own, I finally found one. During checkout, the staff member registered me for a membership without clearly explaining there was a fee. I only realized it after reviewing my receipt at home. The checkout felt rushed and not well explained.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Thanks for sharing your review with us. We find the experience you had while making your laptop purchase to be concerning, and we would like to learn more. Please send us a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Don’t use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it at all other than first purchase.
No, I would not recommend this to a friendBest Buy plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need more deals at a better price! Return days could be set to 30 days. Working long days limit enjoyment/catching if there are any good deals.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for sharing your review of your My Best Buy Plus membership. We completely understand wanting to get the most out of your My Best Buy Plus membership and maximize your savings. As a My Best Buy Plus member, you enjoy fantastic benefits like free 2-day shipping, exclusive member deals, extended 60-day return window on most products and much more! For more information on our Best Buy Membership options and their benefits, please visit https://www.bestbuy.com/site/best-buy-membership/my-best-buy/pcmcat309300050007.c?id=pcmcat309300050007. Thank you!
Very unhappy, will be canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been almost entirely unable to use our membership benefits. We signed up having been told we could use 60 day price match on the items we were buying in-store that day -- but it turned out we couldn't, because they were part of a bundle. The salespeople were incorrect about this on the floor. Secondly, we have not been able to get our membership linked to our online account despite hours and hours spent on the phone and trips in-store. Best Buy's phone customer service agents are unable to even understand our questions half the time. I look forward to canceling this membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! We never want our customers to have this kind of experience, and I understand your concern with linking your account. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
I did not ask for a membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I 100% for sure did not authorize a yearly membership. I went to the store in Yorba Linda for a few items as I was moving out of the country the next day and even discussed that with the cashier when he asked me for that as well as extended warranties all of which I declined as I will probably never be in a Best Buy again, not because I don't like them I am just not planning on returning and I have been purposely canceling all memberships for over a year now.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Greetings! We are sorry to hear that you no longer need your My Best Buy Plus™ membership. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! You can also cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
I have zero idea what product this relates to.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have zero idea what product this contact refers to, sorry
No, I would not recommend this to a friendMeh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the 3 weeks I've had the membership I've had no need for it and the only significant contact I've had was to find out that the $50 the salesman said I would receive was for $50 off a purchase of more than $500.
No, I would not recommend this to a friendMisleading benefits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.some of the perks are okay but i signed up because i was told i would have a better chance at securing an nvidia 5000 series graphics card if I had a membership, and this is not true.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, DaniG! We appreciate you posting about your experience, although this is far from what we expect for our customers. The My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support. Please mention that this is in response to your "My Best Buy Review". We look forward to hearing from you.
not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this membership so I could get free shipping. However I did not get free shipping on my order and It was delayed because I did not understand that I needed to confirm the appointment date. Then the shipment was several hours late on the day I did confirm. Two days of my time wasted.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for leaving us a review. It saddens us to hear that your recent experience with your My Best Buy Plus membership was not a positive one. We appreciate your feedback, and have provided a link for our Free Shipping Terms and Conditions below.
https://www.bestbuy.com/site/help-topics/free-shipping/pcmcat276800050002.c?id=pcmcat276800050002
Accounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The online customer services is not good as used to be unfortunately
I would recommend this to a friendWorst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was really rude didn’t wanted to help and he was rolling his eyes I never had a bad experience if he didn’t wanted to help he shouldn’t have come to where I was looking to purchase people now days don’t want to help anyone
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Not worth the savings, time, or hassle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was talked into buying the membership around Christmas time because I was purchasing an iPad and case for my father. The rep explained that I could bundle my purchase and get better pricing if I got the membership. Well my father ended up not liking the case and we decided to return it. It was nothing but a hassle trying to return the case because it was part of a bundle and we needed to bring in the iPad so they could scan everything. They wouldn’t return JUST the case. At that point I explained if I have to drive to his home to get the iPad I’m returning everything. So that’s what I did. I ended up having to go through their customer service number to cancel the membership which was another hassle but that was just one quick call and I was refunded within a few business days.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thanks for sharing your experience. When it comes to bundle returns, our Return & Exchange Policy states that if you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased. You can review our policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
No point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed value since purchase and doesn't present like it is going to
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership, EliT. We want you to find value in your purchase. There are some wonderful benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on all our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions at all for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
It’s a great valueif you get a lot of things disco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two products so far with discounts not sure if I will be renewing yet
No, I would not recommend this to a friend