Customer Ratings & Reviews

Returned this membership and upgraded to a total membership

The employees did not accurately describe the products compatibility with attachments so unnecessary money was spent

I've never used it, and they didn't explain or give me the option of the other available memberships. I purchased a computer in October 2023 with a 1 year warranty. The screen just got broken, and my current membership doesn’t cover repairs nor offer repairs' discounts . So, now that I need something out of it, it's completely useless!

Membership was purchased when buying a TV because there was an offer for a $50 credit with membership when buying the TV. Waited several weeks and never got the credit. Talked to a manager and found out that I would not be getting the credit because i would have had to buy the membership first, then activate the offer, then buy the TV. None of this was explained to me at the time of purchase and the employees who checked me out did not seem to be aware of the process. Now i am out the cost of the membership that I only considered getting because I would be getting the credit. A compete waste.

Got a couple decent deals, but the shipping benefit is garbage. I don't know what happened to Best Buy shipping but it is terrible now. Items will be boxed and sit in the warehouse at times for days with tracking before handing off to a shipper (I can tell because you gave me tracking numbers). Preorders are pointless as I have several times in the past year had to wait days past release date to receive the item, even for big releases. And Customer Support refuses to ever do anything to fix it or compensate. If I preorder something, that's doesn't mean I want to wait a week to get it. Oh and this has happened to me multiple times. Best Buy fix your shipping. It used to be great but now it is really bad. Free two day shipping isn't that big of a deal when you wait 4 days to actually ship it.

Conflicting information. Agents dont have a common understanding of policies. Problems paying my balance. Problems with automated system. Would recommend against this card. Seems like it might be a Citi Bank issue.

A major reason I get this membership is the special offer on Nintendo Switch games (Buy 2 get 1 Free) but this "benefit" keeps getting cancelled shortly after signing up. This also makes it difficult to resolve any issues with the order as any attempt to modify the order, even when the mistake is not on my end, "breaks" the special offer and will result in me getting another charge. I also cannot "re-do" the order since the offer is now no longer available. I also cannot cancel the membership as any unreceived orders will then try to charge me for my "free" game. Really sleazy bait and switch. Not cool Best Buy.

It does not include set up of my new lap top, you have to pay extra

In my honest assessment, this membership falls short of expectations and could be considered inadequate. I will most likely cancel.

Not really sure it is worth the cost. If you buy a lot of items from Best Buy or make some bigger purchases maybe it is worth it.

I purchased this and did not receive Geek squad support. They said it was not included. I had to pay $40 for geek squad support. They are totally clueless about this service. The customer service is horrible!!!

Only reason its getting such a low rating is due to the fact i have been using my email for 20 years. I get the membership, i log on. Different name, Address, phone number, and when i called about it i was told due to security reasons they cant change nothing. Sooooo its okay for you to give me someone elses account and give me an attitude cause theres nothing u can do about my account?

Have not really seen any benefit from it. Will most likely not renew.

If you shop at Best Buy frequently, get the plus membership it pays for itself

I didn’t ask to join wasn’t given a choice but to send me 20 emails about it after the fact, what planet are you from Best Buy’s? Someone would say what you’re doing is as bad as any malicious or any other bad actor on the Internet maybe if I keep my router that I purchased for way too much money it will also filter out you next time, but I doubt it. Canceling and returning everything I was right to stay away for 10 years. I’m hoping one day someone will reinvent the brick and water so Amazon will stop Stealing good product ideas that they copy and undercut. I might just move to China that way I don’t have to walk so far and go to real storage. Just get the same stuff same price and I had to buy it through Amazon. Best Buy‘s somehow manages to still be worse than Amazon.

I really have not seen any benefits. I thought that it was different than it is.

This program was pushed on me via a sales rep that told me it’s the only way I would be able to buy a 50 series GPU. Not only was it a downright lie, but being a plus member gives one NO advantage over the thousands of bots and horrible online retail applications. I’ve cancelled my membership, and vowed to never purchase another product from Best Buy in my lifetime. I hope they find the same fate as Circuit City. Anti-Consumer consumer retailers should be a part of DOGE initiative as well.

Would not recommend. You don't really receive anything special. We waisted our money. We paid extra to have our TV set up and the guy just plugged it in. Couldnt speak english and didnt know how to work anything. He said google or youtube could help.

I dont see a real value in it yet, as I only shop there when I need something.

have not used it yet. i do not know because have not used it got it for family