Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Don’t recommend it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't issue a refund when I showed them the price reduction on the product I bought. I'm trying to cancel and it's basically impossible.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello EdilsonA, We’re sorry to hear you had that experience being denied a price adjustment and then struggling to cancel your membership would leave anyone questioning this experience. For help looking into the refund issue and your cancellation request, our social team can assist on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please mention that it’s in response to your My Best Buy review so they can dig in quickly.
HA!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I PAID FOR IT; YOU GAVE IT TO ME; I USED IT... PS I MIGHT JUST USE IT AGAIN!
I would recommend this to a friendPass, unless you know you're buying something BIG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find myself regularly looking at the benefits and the current "member deals" cause I hardly use this membership. I don't feel like I gained anything and I do not recommend it. I don't buy enough things to justify this. Maybe if you knew within the next year you were going to make a major purchase, sure why not, extra time for a return window is nice. Not sure why else I even have this membership in the first place.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, AlexR! Thank you for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. I am disappointed to hear that you are not finding value in your membership. There are some wonderful perks to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
My Best Buy Plus is a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I haven't been able to derive much value from this service so far. I give it 2 stars instead of 1 only because I took advantage of the buy 2 get 1 free game deal they had in the Summer of 2023. Since then, they removed that promotion and there has literally been no benefit to this membership.
No, I would not recommend this to a friendBait and Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the Nintendo Switch deal and now they took it away! How sad!
No, I would not recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales persons did not listen to my needs resulting in purchase of wrong installation parts, the wrong Geek personnel, resulting in scheduling 3 weeks later, hopefully with the correct tech staff and equipment.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Charles! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Lost their way and no signs of customer care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Negative stars if it was possible....first they tried to run the yearly membership several days in a row on a credit card account that had changed....luckily I didn't get hit with a ton of fees but it was still a major annoyance. One would think they would get the clue, but nope...they tried AT LEAST 5 times or more. Secondly, the customer service can vary greatly and today was one of those not so great experiences.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Found out it's not what I bought anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this membership, it covered anything electronic for a small fee. But somewhere along the way, it was changed and now those services are waaay more expensive. I feel betrayed. Bait and switch.
No, I would not recommend this to a friendUnderwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great for me. Haven’t received any unique offers nor insight into the latest tech. Also, they do a poor job of communicating the benefit of my membership to me. I have no idea of why I should continue.
No, I would not recommend this to a friendMembership value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership of medium value as I have not noticed any discounts at this time
I would recommend this to a friendNO!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, this started as a previous program that had extended warranty and other benefits that were "worth it". BBY changed/ cheapened the program and has been auto billing me since. The only benefit they offer now, is free shipping. I already have that through Prime. My only reason for BBY account is that I can go to the store right now. I will be contacting them and get my recent "purchase" refunded.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Why1234! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We want you to find value in your purchase and to be aware of the various benefits that come along with the membership. The My Best Buy Plus™ membership includes free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks so much!
The membership is a rip off.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership was a waste of my time, I’ve been trying to cancel it for weeks. Every time I talk to a representative they just waste my time. For a place called Best Buy, it should be called worsted buy because your store sucks that badly.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We certainly understand how you are feeling after not getting the help you needed when you were looking for help to cancel your My Best Buy Plus membership. We would be happy to assist you with these concerns. To begin, just send us a private message on social media and we will connect you with a specialist. Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have not get any benefit yet i assume is a good warranty addition to the
I would recommend this to a friendNot worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who does not make purchases from Best Buy very often, I don’t think the benefits justify the price. In fact, I think Best Buy should offer most of the benefits without charging.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought by getting a plus membership it would help me get pokemon cards. That’s not the case at all. I’ll be canceling my membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, BeauF. Thanks for taking the time to share your feedback about your My Best Buy Plus™ membership. We get wanting to do everything that you can to get the hot new Pokémon releases. While the membership does grant exclusive access to products, these opportunities can vary. There are many other benefits of the membership though, that can be found here: https://www.bestbuy.com/memberships. If you should have any questions about the membership or need any assistance, feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), and mention it's in response to a "My Best Buy Review".
Not a Great Plan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad support is not included in my membership so it is not a benefit for me. My membership provides discounted prices on select items in the store. So far, I have received zero discounted products.
No, I would not recommend this to a friendnot worth paying for!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I am missing something, but I have not saved anything or seen the benefit of paying for it. Maybe I am not fully informed, but it does not seem worth it. I probably will not purchase it again
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Membership benefits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was never explained to me what this plus membership gives me
No, I would not recommend this to a friendjust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not many member sales on things i'm interested in.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told at the time of purchase that this would also give me a protection plan over the my Xbox and monitor I bought the same day. This is not the case. Only after a month my controller broke and they said my current membership did NOT have a protection plan.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Trevor! We appreciate you posting about your experience, although this is far from what we expect for our customers. I know coverage is important, especially with consoles, and we encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your membership further, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us.