Customer Ratings & Reviews

Bought it at the time but have never used it and dont know much info.

Ok if need something in a pinch but some things are better lft unsaid

Unless you buy a lot from BB, not sure its worth it.

Only used it one time i don't think its worth the money

Wanted this for the preorder perks & was severely let down. Speaking of the switch 2. More then likely wont renew

Very horrible experience especially with the customer care, i chatted with an agent and she confirmed reinstating my 100 dollar reward, her name is Ivy, then i called today and talked to a very rude agent on phone, totally not helped and refused to see my previous chat, i would give 0 stars to the service.

Second tv that had a problem the second one was cracked and they left it here

I hate plans like this. Especially since they are pushed on us customers at point of sale when you don't have the time to read all the fine print, like that you will be charged each year from then on. And that it is always much easier to sign up than to cancel later. Its a scam to collect the yearly fee from people who don't use it. Please, just price your items as you need to and leave it at that.

I have not used this membership at all. It was kind of a waste of money. I don't buy enough electronics to offset the cost.

Membership prices really have not wowed me. The one time I tried to price match with Target I was denied until I called again. Honestly, I am not sure what value one gets out of this membership if the price matching doesn't even work without a fight since the membership has a cost associated with it.

Not really sure what the point or benefit was. It didn't add any value to my life and i was constantly worried I soul's forget to cancel.

Got the membership for the B2G1 switch deal. With that deal, 5/5, great membership. Removing that deal drops it down. If the deal doesn’t come back, I’ll probably cancel the membership since other stores have better offers on new switch games.

This membership is useless. When I purchased my tv I joined and was suppose to get a $50 gift card. I did not realize the gift card was only applicable for 30 days. What a waste. Sirius radio was another added perk. When I went to sign up the code I entered was not useable.

Can’t wait to start using the perks and benefits of the plus membership

Not sure what additional advantages I have with the program

Honestly I'm very disappointed with Best Buy's customer service program I think they're more worried about just selling you the extra insurance and extra memberships just to make extra money off of you more than what they're already making I do not feel like an individual I just feel like part of the heard

I don’t see the value in this…I think improvement is needed

This is awful! They have a data issue because none of my purchases show up in the app. I spent over 25k and nothing shows up??? And now my delivery appointment is completely messed up. It shows an appointment window until I click into details and it shows no appointment! What is wrong with your systems??

I thought I would give the subscription a try. I've have it for about a month. The "deals" are on items I am not interested in or it matches the normal price somewhere else. I love Best Buy for several things. But this subscription and their customer service in both the local store online needs much improvement.

So far this membership has been hit or miss. It seems like 50% of my online orders get cancelled for no reason. When it works, and. I get free two day shipping, no complaints. When it doesn’t, it’s frustrating. I’ve called the 800 number many times and no one can answer my questions.