Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Live support should know more about whats going on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing a memberahip didnt help my paclage being lost. Nobody knew where it was or who had it. It took over a month to get something that was delivered to the wrong address in 4 days. The customer service help was little to no help and sometimes couldnt understand the languages.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having a lost package can be difficult. Please reach out for support on any of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Not really happy with My Best Buy Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret paying for the My Best Buy Plus program. I doubt it provides any benefit to me. I was told if the price on my purchase is lowered, I will receive a credit for the difference. How will I know the price changed? Best Buy doesn't do a good job in explaining the benefits and showing how I benefit from the program.
No, I would not recommend this to a friendemily333333
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the person who sold us on "my Best Buy plus" was nice,,, as an "older" couple and not very "tech savvy" ,,, we really didn't fully understand how the whole program works. Our fault that we didn't ask more questions,,, but we would like to get out of the program now, and really don't know how to!?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there, Dennis. We know how important it is to know about the available perks that are included in your membership. You can see a full list of them here at https://www.bestbuy.com/memberships. If you need any help managing your membership, please reach out to us on social media. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Also mention that it is in response to your My Best Buy review.
Maybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I'll use it much...seemed like a good buy at the time per the salesman
No, I would not recommend this to a friendDisappointed in the Plus Program Transaction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I sort of got talked into it. Feel silly and a bit disappointed. I was told I was going to get $50 after making a sizable purchase, right around Super Bowl Sunday. I was informed I would receive $50 off the item I was purchasing if I made the purchase and signed up for the Plus Program, which cost $50.00, via gift card or account credit that never arrived. I took it up with the store, but they said they could not do anything about it, sadly.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. I believe they used the $50 gift card on your original purchase, bt we would be happy to look into this. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
rewards problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting on the rewards for the computer purchase. No email has arrived.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with your rewards can be difficult. Please reach out to us on any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Don't use it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just don't use it,nprices are too high anyway. Customer service could be a little more lenient on 15-day returns with Amazon gives you 30 days to return something and purchase through you this was not possible to do without purchasing it $50 yearly membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Dean! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Not sure why it is needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly do not see a lot of value Seems like a way for BB to increase revenue. What they should is close many smaller stores and create a superstore experience. The smaller stores are always half empty or out of stock. I literally have 6 stores around me with 20 minutes
No, I would not recommend this to a friendDO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up for this to get a deal on a hard drive. The free shipping is nice. Just be prepared for Best Buy to email you one million times asking for a review. I'm tired of them asking. It's a waste of money and you'll get spammed. Stay away
No, I would not recommend this to a friendMembership never requested, authomatically given
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled My Best Buy Plus membership but was declined to get a refund. They let me waited for the refund for more than a month just to be told that they will not give it back. When I asked if I can return the items, I was told that the days to return already expired. I will just paid off the items and will never purchased anymore at BestBuy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .My Best Buy Plus memberships being cancelled can have a prorated refund depending on the discounts provided for items that were contingent on the membership. If you return the membership for example buying a radio that gets free install because of the My Best Buy Plus membership which would have been $50 would cancel out any refund for the service as it would be charged back against the 49.99 charge for the membership. I can understand that this can be difficult and you can reach out for more support on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Very Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have been very disappointed in Best Buy all together. My recent purchase was a disaster mainly because Best Buy has NO customer service!!!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello Charles! Thank you for your review of your My Best Buy Plus membership. For any other questions or concerns, feel free to reach out to us on Facebook: facebook.com/BestBuy Instagram: instagram.com/bestbuy Twitter/X: twitter.com/BestBuySupport.
Best Buy lied to me and deceived me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was given false hope that this membership would provide me with my best chances at getting Pokémon cards from their site because Service Rep said having a membership would allow me to pre-order before customers who do not have a membership, this was a complete lie. I admit i got “finessed” I know longer shop at bestbuy. They lie to their customers for their financial gain. Never again. Please, do not get tricked into buying their membership with false features.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for being a My Best Buy Plus™ member. We appreciate you sharing your experience and are saddened to hear that you were unable to purchase the cards you wanted. While this membership does provide access to exclusive sales, it also includes an extended 60-day return window on most products, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Forced to buy for a return.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be one of the biggest cash grabs I’ve ever seen. I’ve had a general Best Buy membership since probably the early 2000s. I purchased a very expensive product that gave me problems after 15 days so when I go to the store to return it, they told me it past the 14 day return window. The only reason I bought this membership was to open my returns for 30 days. It’s ridiculous that when you spend over $500 for a product, you have to spend another 60 for an annual memership for a return. The benefits do not justify the price.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Besy Buy's Customer interface is one of the worst I've ever experienced. Starting with the inability to call directly to any store location and ending with total dissatisfaction with the Geek Squad, doing business with Best Buy was a total nightmare. I will not be a return customer.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We can certainly understand having concerns with the lack of ability to call the store. You can certainly reach out for support with most concerns to any of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) If you need support or would like to file a concern we are here to support you in any way we can.
Best Buy Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its one of those things you have and hope you don't need.
No, I would not recommend this to a friendNot sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it if you dont spend alot, You really need to spend money for the worth.
No, I would not recommend this to a friendIs it useful or a gimmick?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deals but i don't see the point to a membership.
I would recommend this to a friendMembership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used since purchasing membership last year
I would recommend this to a friendConceptually yes; In reality perhaps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure I completely see the value of this membership yet. Interesting concept to generate revenue for the company, but the customer value proposition is still in its infancy stages and need development.
No, I would not recommend this to a friendRep lied about perks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told we would get a certificate and other perks but havent received anything, calling customer service was pointless no one speaks english
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! Thank you for your review of your My Best Buy Plus membership. We're sorry to hear that your membership experience hasn't been what you'd hoped for. While your My Best Buy Plus membership does offer many discounted services, we'd be happy to help you understand the specific benefits that are included. You can find detailed information and support here: https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 or for more personalized assistance with any questions or concerns, please reach out to us via Facebook, X (@BestBuySupport), or Instagram (@BestBuy) and mention that you're following up on your My Best Buy review. Thanks!