Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42063 reviews
(42,063 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Bait and switch, no real reason to buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough value to justify the price. I initially joined to partake in the Buy 2 get 1 free Nintendo switch game promotion. The deal only lasted for the 1st couple of months and was pulled with NO WARNING that it was a limited offer. It was brought back for a week months later. The early access black Friday deals were laughable. The early access sales before this program were pretty good and I used to buy more from best buy with their old membership. I really miss the BEST BUY GAMERS CLUB Membership, this was by far the best program Best Buy ever ran and I would pay to bring this back. Unfortunately if no other big sales for this current membership occur before my subscription is up, I will definitely not be renewing it.
No, I would not recommend this to a friendRated 3 out of 5 stars
good for frequent shoppers i guess.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I have not saved any money yet but we’ll see soon enough.
I would recommend this to a friendRated 3 out of 5 stars
Dont see how its worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its all right to bad it doesnt offer points for spending for rewards
No, I would not recommend this to a friendRated 1 out of 5 stars
Scam Scam Scam MACBOOK BAIT & SWITCH!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my daughter a 1200 dollar MacBook and was promised a 200 rebate back to my Visa card if I bought the membership card!! As you can imagine, they say “when the MacBook goes on sale to 999, (which, he said, is ALWAYS) we will return the 200 to your card! NEVER HAPPENED!!! I will never recommend BestBuy nor will I ever step foot in there again. LIARS!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Michelle! Thank you for your review of your My Best Buy Plus membership. We're sorry to hear your membership hasn't provided the benefits you were expecting. For more personalized support, please feel free to reach us at (888) BEST-BUY or (888) 237-8289. You can also connect with us on social media at Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport. Thank you!
Rated 1 out of 5 stars
BB sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid BB $3700 for a TV and mounting a month ago. First time they mounted my TV and it was faulty from the box. Second attempt no one came to mount the new one and just left. Membership? For what? Waste of money and I’m not doing biz with BB EVER AGAIN
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with your installation and delivery of your television can be difficult. Please reach out to us on any of our social media profiles below for support.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Rated 1 out of 5 stars
Disappointed wiith BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed with BestBuy. My printer was out of work. I wasted so much time on chat. But as a result, the agent connected my laptop remotely and installed a wrong printer driver and quit. When they couldn't solve the problem, they requested an on-site repair service. But when I didn't go to work and visited the shop carrying a heavy printer, the shop said that she could not repair it. She just printed a receipt and requested me to go to Canon Service Center. I have to find the Canon service center and reserve the time again. BestBuy wasted my valuable time a lot. Even I'm injured when I packed a printer box. But I got nothing and BestBuy gave me no compensation. I'm angry! BestBuy had to guide me more exactly.
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed to find our gift certificate for signing up expired before we could use it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thanks for sharing this review with us here. I can understand your disappointment regarding your certificate expiring. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more about your experience and provide any assistance you need now.
Rated 1 out of 5 stars
Best Buy is a terrible company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the worst company. I had a terrible product experience and it was a nightmare to try to get help from a human. The person I talked to in the store also said his hands were tied and he couldn't help me.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We're sad to hear about your experience as a My Best Buy Plus™ member. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 2 out of 5 stars
confused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too much too fast when purchasing a washing machine- left me confused and lost- still dont know what i bought
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We want you to be confident in your purchase, and to be aware of the benefits of your membership. This is far from the feedback that we strive to hear. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 3 out of 5 stars
Its OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im happy enough with it that I will probably renew it.
I would recommend this to a friendRated 1 out of 5 stars
Horrible Customer Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of support that I received as a Best Buy Plus Member for my preorder being late was just so disappointing. All they could say was sorry and refused to offer any kind of compensation for my troubles. Would never preorder with Best Buy ever again and would never get their membership ever again with how I was treated by their customer support chat.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, Adambomb! Thank you for leaving a review on your My Best Buy Plus™ membership. It seems that your review is related to a recent pre-order, and our team would be happy to assist you. To get started, please send us a private message on social media on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. We thank you for being a My Best Buy Plus™ member, and encourage you to check out the many perks of your membership here: https://www.bestbuy.com/memberships. Thanks!
Rated 2 out of 5 stars
Don't like this AT ALL!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like that you had to have this in order to get the discount on the phone. Now I have to post on my calendar the soonest I can cancel; which is a year from purchase. I had a membership before and if you forget to cancel (and they don't notify you), you're automatically renewed and billed.
No, I would not recommend this to a friendRated 3 out of 5 stars
Ms.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unlimited Geek Squad support? Does this include setup at a residence?
No, I would not recommend this to a friendRated 3 out of 5 stars
Not sure it is worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were encouraged to sign up. Haven’t seen the benefit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Membership perks not honored
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased made as Best Buy Plus member with a 60-day return policy. Refrigerator was delivered damaged and told it would be replaced or a discount given. After weeks went by with no remedy offered, telephoned Best Buy and was told they won't deal with it after 15 days. Absolute crap of a company with no regard for customers. Don't waste your money on a membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, ClassTax! Thank you for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. We want you to be able to find value in your purchase. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Rated 3 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do you really have to email me 27x to ask me to review.
No, I would not recommend this to a friendRated 1 out of 5 stars
SALES PERSON SCAM.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rhe plan was charged to my CC and I didnt ask for it. I thought the charge was associated with my new phone and plan.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello,
Thank you for the review. We understand your concern with the rate plan getting charged to your card. When doing a phone activation it goes through the carrier. Can you please send us a private message/DM via social media. I have provided links below to our social media pages.
Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/bestbuy)
Rated 3 out of 5 stars
Rather Have Gamers Club Unlocked Than This Members
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The free shipping aspect of the membership is pretty nice but thats about it.
No, I would not recommend this to a friendRated 1 out of 5 stars
with the customer service I received are u kidding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a washtower (stack washer/dryer) delivered to my apt. Technician did not install the dryer vent. Because the AI recordings are so disturbingly irritating. I finally went down to the store to try and get another appt. I thought becoming a member would give me some clout - NEGATIVE. Thank goodness Jadisha (a human being) arranged for an appt. Now you know why I gave one star. Took 5 hrs to get an appt.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Robin! Thank you for your review of your My Best Buy Plus membership. We completely understand wanting to get the most out of your My Best Buy Plus membership and maximize your savings. For more information on our Best Buy Membership options and their benefits, please visit https://www.bestbuy.com/site/best-buy-membership/my-best-buy/pcmcat309300050007.c?id=pcmcat309300050007. If you have any questions or need further support, please feel free to contact us directly at (888) BEST-BUY or (888) 237-8289 or on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention this in regarding your My Best Buy Plus membership.
Rated 3 out of 5 stars
Membership in the holding pattern..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used this yet, so its hard to rate it!!!
I would recommend this to a friend
