Customer Ratings & Reviews

I think I got 60-day price protection and zero points or credits.

Kayla who is a supervisor at the Hartsdale store and she doesn’t even know the return policy and price match policy when a customer ask her to explain herself. She tried to scam us for not allowing us to price match when we were in the timeframe for a price match. She is a scammer and tried to misguide us. I will report this to the district about her actions and will be looking forward for her being fired.

If you have have numerous large appliance purposes, membership might make sense, for us, not compelling to us.

I purchased a MacBook, a television, a sound system. None of this was provided at a member price. No cash back as well. I got a new membership, but was not of much use.

Nothing special. A bit of a discount on most items, better on others

Don’t use a lot I recommend if you buy so often. Because it’s expensive

I bought items on credit for 18 months. Due to an error, a change was necessary and the terms of "interest-free credit" were changed to "interest-bearing credit", without me being informed about it. When I understood this, a few months later, I had to close the credit early, with a loss of over $300 in interest to the bank. Negligent attitude towards promises made to customers

Returning a TV. What I thought to be within Best Buy's return policy I was told it was not. If I wanted to get anything for the return I had to buy the Best Buy Plus membership. Subsequent to the TV return, I purchased a new iPad and case. Best Buy Plus did absolutely nothing for the purchase. I will only return to Best Buy if absolutely necessary, Amazon will be my first choice.

Im not yet sure what are my benefits with this membership.

Not sure how to understand the Best Buy membership

Very good customer care representative,in tutal crossing

Sure give a free membership with a large purchase but guess what, if you don't cancel they automatically charge your card for the next year. I cancelled my membership the day after I got it.

This hasn't done anything for me at all. I paid for it because I needed to return something 26 days after purchasing it and I had to pay $40 for this membership to do it. I don't know any other big business that only has a 15 day return policy for unopened items. It's a rip off. Even if I wanted to make the best of the situation and try to use the membership, it isn't useful. None of the discounts that are offered are useful. They feel like discounts on items no one wants but the company hopes the sale encourages impulse buying. Really poor membership perks and it's a shame the company forces this on people who want to return something in a reasonable time after purchase.

The computer broke after a week and we had to send it out for repair leaving my wife no computer for her remote job and Best Buy had our 4. I had to call 4 times to get the computer replaced. Service times were not known. A complete nightmare Not a good experience at all

The order was entered incorrectly at the store, which caused problems for delivery personnel. Despite the store mishap, the delivery team did a great job. A subsequent delivery has to be scheduled because one of the items was not included in the delivery, so it is unnecessary.

I’ve been going to Best Buy on and off for the past 40 years and it’s been more of a mess than a hit! they don’t do what corporate ask them to do. They don’t even know what they are going to do about situations. The staff that I’ve been to in many stores can’t help you they push stuff that is garbage and they give everything the wrong explanations to people on and on beware!

Found this membership to be worthless. Don't shop at this establishment frequently, however, when purchasing a new tv I opted for the membership based on the salesman's advice. TV is also worthless as the video goes black while the audio continues. Returned to the store with this info and received NO HELP!! Paid to have Best Buy install the tv in October 2024.

This membership hasn't provided much value other than a discount on a laptop I purchased last year. I meant to stop it from renewing but forgot so now I have another year of it for nothing.

Just renewed it but its always been a life saver when needed

Had to get it to purchase something at a discounted price but never used it again. Miss the old rewards program.