Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Scam membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sure give a free membership with a large purchase but guess what, if you don't cancel they automatically charge your card for the next year. I cancelled my membership the day after I got it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We do understand your concern about automatic renewal and where you're coming from. We always want to ensure our customers are aware of any terms and conditions like this. You should have received an advance notice of membership renewal to the email address you provided. Also, the My Best Buy Plus disclosure section on www.bestbuy.com/memberships states that your membership renews automatically each year and your chosen card will be charged $49.99, or the then-current price, plus tax, on your yearly renewal date unless you cancel before then. You can manage your subscription at any time by calling (888) BEST-BUY or (888) 237-8289 or by managing subscriptions on your BestBuy.com account.
Forced to buy so I can return something.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This hasn't done anything for me at all. I paid for it because I needed to return something 26 days after purchasing it and I had to pay $40 for this membership to do it. I don't know any other big business that only has a 15 day return policy for unopened items. It's a rip off. Even if I wanted to make the best of the situation and try to use the membership, it isn't useful. None of the discounts that are offered are useful. They feel like discounts on items no one wants but the company hopes the sale encourages impulse buying. Really poor membership perks and it's a shame the company forces this on people who want to return something in a reasonable time after purchase.
No, I would not recommend this to a friendIssue with computer and return time for computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer broke after a week and we had to send it out for repair leaving my wife no computer for her remote job and Best Buy had our 4. I had to call 4 times to get the computer replaced. Service times were not known. A complete nightmare Not a good experience at all
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with a computer failing can be difficult. If you would like support with your concerns you can certainly reach out to us on any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Poor customer satisfactionn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The order was entered incorrectly at the store, which caused problems for delivery personnel. Despite the store mishap, the delivery team did a great job. A subsequent delivery has to be scheduled because one of the items was not included in the delivery, so it is unnecessary.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with your sales experience can be difficult. Please reach out to us on any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Bad service, Best Buy I predict will be no more!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been going to Best Buy on and off for the past 40 years and it’s been more of a mess than a hit! they don’t do what corporate ask them to do. They don’t even know what they are going to do about situations. The staff that I’ve been to in many stores can’t help you they push stuff that is garbage and they give everything the wrong explanations to people on and on beware!
No, I would not recommend this to a friendNo Longer Patronizing Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Found this membership to be worthless. Don't shop at this establishment frequently, however, when purchasing a new tv I opted for the membership based on the salesman's advice. TV is also worthless as the video goes black while the audio continues. Returned to the store with this info and received NO HELP!! Paid to have Best Buy install the tv in October 2024.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, VickieB! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. We are sad to hear that you did not receive the service you deserve. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Only shop a couple of times a year, not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership hasn't provided much value other than a discount on a laptop I purchased last year. I meant to stop it from renewing but forgot so now I have another year of it for nothing.
No, I would not recommend this to a friendU never know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just renewed it but its always been a life saver when needed
I would recommend this to a friendMiss the old rewards program.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get it to purchase something at a discounted price but never used it again. Miss the old rewards program.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Manny! Thank you for your review regarding your My Best Buy Plus membership. We're so sorry your membership experience hasn't been what you envisioned. We'd love to assist you in discovering the benefit options that are truly right for your needs. For any questions or concerns, you can connect with us directly at (888) BEST-BUY (888-237-8289), or check out https://www.bestbuy.com/memberships. Thanks!
Total Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership has been a total waste of money. I bought it because of a discount on the iPad I was purchasing. Turns out they sold me the wrong iPad, so I returned it. When I got the right model, the discount did not apply. I used to be a big BestBuy advocate and tried to use them over Amazon whenever I could. My series of bad experiences has soured me on the whole chain.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Thanks for sharing your experience with us. We would definitely like to have the chance to make things right. If you still need some assistance, please reach out to one of our live representatives through one of the social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Also mention that it is in response to your My Best Buy review.
I was given the wring information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I could cancel my membership and have my money reimbursed before 3 month. It did not not happened.
No, I would not recommend this to a friendWorth it if a discount on a item is 50 dollars and
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Time will tell just got this for free see how much I use it.
I would recommend this to a friendNot sure it’s worthwhile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t seen exclusive deals that a pertinent to my needs.
No, I would not recommend this to a friendMembership Not for Me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t feel that the Best Buy Plus Membership has enough value for what it cost, at least not for me!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
The biggest scam
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest scam, avoid buying anything from bestbuy, they are the biggest scammers out there. Their prices are always higher then everyone else and they don't stand behind their product. I'll rather pay double the price for a product somewhere else then giving bestbuy my business. Avoid paying for the membership that is another big scam. Terrible service.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership, EDMONDA. We certainly want you to find value in your purchase and to be aware of the many benefits that come along with the membership. The My Best Buy Plus™ membership includes free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks so much!
Terrible service tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I am marking this poor is I signed up to get a free installation of my washer and the Best Buy technician hooked the hot water to the cold connection on the washing machine even though it was clearly marked. I ruined multiple shirts. Even the wall had the hose marked red for hot and blue for cold.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can understand that not having the standard red and black or blue hoses to differentiate the hot and cold water can sometimes cause mistakes to happen. If you would like to get support for this concern you can reach out to us on any of our social media profiles for more help Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
In-store and Geek team saved the sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most frustrating purchase of my life. On line and customer service call center was the worse experience ever. I needed to go to store in person and cancel the order and start over. The Geek installation team was outstanding. I have worked in procurement for 40 years. If I had to deal with any company CSR team as incompetent as BB, I wouldn't have made 40 yrs,
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, MarkF! I can fully understand the desire for support and also the disappointment you may have experienced. It's important you are able to receive the support you need, and we encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Big time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s all good but the information on my last purchase was wrong
I would recommend this to a friendUnsure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still can't figure out what I'm getting from this.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Amanda! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Not really worth the hassle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy made it very difficult to return this. I am surprised there would be so many hurdles between me and getting back my $50.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Michael! Thank you for your review. We're sorry to hear your My Best Buy Plus membership hasn't met your expectations. We understand that memberships aren't the right choice for everyone, and we want to ensure you're aware of all the benefits included. We'd be happy to help you understand the specific benefits of your membership and address any concerns including cancellation. For more information and support with managing your membership, please call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy Plus review. Thanks!