Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42063 reviews
(42,063 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Had for one year bundled with a pc purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not see value and it was added as part of a gaming box purchase and did not notice until after checkout out - computer savings where 10 dollars for the year so did not Renew
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only got it for the extended return policy. Probably going to cancel. I get membership "deals" then see the same item on sale for the same price or even cheaper without membership. Seems like a waste of money.
This review is from My Best Buy Plus™ Yearly Membership
No, I would not recommend this to a friendRated 1 out of 5 stars
Trifling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This member used my 13yr old daughter who had NO idea what she was doing. It’s quite disgusting and they’re not offering NO refund!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for your review. We're sorry to hear your My Best Buy Plus membership hasn't met your expectations. We understand that memberships aren't the right choice for everyone and we've made it easy to cancel your My Best Buy Plus™ membership at any time. For further support, please contact us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, and be sure to mention this is in response to your My Best Buy Plus™ review. Thank you!
Rated 2 out of 5 stars
Underwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m underwhelmed. While I got a discount when buying my MacBook, I haven’t found anything else that I wanted or needed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships
Rated 2 out of 5 stars
It’s alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership doesn’t offer that many deals and if it does it’s only like a few extra dollars off the already on sale price, wish it could do more deals just to make it worth getting
No, I would not recommend this to a friendRated 2 out of 5 stars
Membership not useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Signed up for b2g1 on switch games deal. At the time they said in FAQ that this was a "feature" of the membership. They have now revoked this feature, which makes it much less desirable. I would not recommend this membership otherwise. Sales on items are sporadic and focused.
No, I would not recommend this to a friendRated 2 out of 5 stars
This was my first trip back after buying a TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought that I was buying a lower end 4K player but when I got home it would only play blue ray disk. So I was disappointed because I said I was looking for a 4K player.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Gary, We appreciate your review, although it's concerning to hear you had a poor experience. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 2 out of 5 stars
A mamber ship doesn't make you special.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You are not treated any thing extra then a regular customers as for as services are concern but you get some discount on few things which i am sure if you go to store you will get them.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Rated 2 out of 5 stars
I would not recommend!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plus membership is ok for small discount sometimes. The customer service is not good at all so for that reason alone i definitely wouldn't not recommend. I wanted tp cancel but i didnt want to lose my money. I will be canceling after the year.
No, I would not recommend this to a friendRated 3 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gives you the ease od mind. When purchasing expensive products
I would recommend this to a friendRated 1 out of 5 stars
Fake discounts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would compare my "membership" pricing to my spouse's non-membership account. We both had the same offers/discounts. Out of the 7 months of having a "membership" account, I only received an exclusive deal on ONE single item. It's ridiculous that I've already spent so much at Best Buy to only have saved $39.00 with this so called "membership." I do not recommend because it is not worth it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Frank! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 2 out of 5 stars
Read review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little expensive for having to buy to get a return because their website added a wrong product to what I was searching for
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for your feedback. I understand your concern regarding our return policy and the feeling that a membership was required to complete your return. That is definitely not our intention, as our standard 15-day return policy for most items, detailed on your receipt and at https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014, should be available to all customers without a membership.
The My Best Buy Plus™ membership does offer the additional benefit of an extended return window, but it is absolutely not a requirement for returns within our standard timeframe. You can find more information about the My Best Buy Plus™ membership benefits here: https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. For additional questions or concerns reach us at (888) BEST-BUY or (888) 237-8289. Thank you!
Rated 1 out of 5 stars
Stay away from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled my membership - Had a very bad experience that lasted over one month with Best Buy - was unable to get a team to show up for 3 appointments to install $2000 worth of ring equipment. Best Buy is a joke
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Rated 1 out of 5 stars
Do Not Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was given wrong details by sales person. Benefits are not clear and nor is the cancellation process.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, PradT! We appreciate you sharing your experience with your My Best Buy Plus™ membership. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!
If you ever need assistance, please reach out to us via Instagram (instagram.com/BestBuy), X (X.com/BestBuySupport), or Facebook (facebook.com/BestBuy). We are here to help!
Rated 3 out of 5 stars
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as many deals and I expected when i first purchased.
I would recommend this to a friendRated 2 out of 5 stars
Unclear on membership perks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually don't even know what I get to do with the membership. I wouldn't say it's worth the annual fee.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Mrs. Katherine! Thank you for your review of your My Best Buy Plus membership. It's great that you're looking to get the most out of your Best Buy experience! As a My Best Buy Plus™ member, you're already unlocking significant value with perks like free 2-day shipping, special member pricing on a wide range of items, exclusive access to sales and products, and a longer 60-day return window on most purchases. If you have any additional questions about your My Best Buy Plus™ membership, feel free to reach us at (888) BEST-BUY or (888) 237-8289, or online at https://www.bestbuy.com/memberships. Thanks!
Rated 2 out of 5 stars
Doubtful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if this membership is worth it, the only reason I signed up was to get gift card during my new TV purchase. There are almost daily emails with links to items on sale for which I have no interest. Maybe this will change but I will probably not renew next year.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy is the Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No option to give zero stars or I would have. I actually returned all items I purchased as the Geek Squad installers cancelled twice - on both days scheduled. This after confirming the night before they would be there. I dropped everything on my calendar to be there and then received cancellation notices after the arrival window opened. Fool me once, shame on you. Fool me twice, lose a customer for life.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, EddieM! We are saddened to hear that you are unhappy with the support experience you received through your My Best Buy Plus™ membership. We would love to hear more and assist with your most recent purchase and service appointment issues. We would love to connect you with a specialist and work to review these concerns in depth. Please feel free to contact our team by sending us a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), Instagram (https://instagram.com/BestBuy). Be sure you refer to your "My Best Buy Review" in your message.
Rated 2 out of 5 stars
Saved $2.00 great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received $5.00 for joining best buy plus plan for $49.00 I have been received $5.00 when i purchased an item. So what is the big deal,I don't understand.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Brenda! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Rated 2 out of 5 stars
This sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership was forced upon me as the only way to get a refund on a product that your representative wrongly sold to me and misrepresented and the time to return had gone past. This is no benefit to me, just another way to scam me out of the membership fee.
No, I would not recommend this to a friend
