Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Absolutely worst!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on October 31st and was told I would have the item in hand by November 19th. And they never put in the order!! Now i'm not gonna have it till january 2,2026,ruined my christmas for my son!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Jeffery! We appreciate you sharing this, though we're concerned to hear about this situation and can understand your frustration with your order being delayed like this. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Not useful for not US residents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seller didn’t explain correctly what is involved with this subscription. It’s no useful for me because I live abroad US
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Jorge. Thank you for your review of the My Best Buy Plus membership. Being sold a membership that you are not able to use outside of the country would certainly be a frustrating experience. If you need assistance with your membership, please reach out to us on social media to connect with someone who can assist. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Scammers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lied to to get me to purchase this scam me out of my money scammer scam me out of my money do not trust
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing your feedback as a My Best Buy Plus™ member, JasonL! What you've mentioned sounds a bit concerning. Don't ever hesitate to reach out to us on Instagram (BestBuy), Twitter/X (@BestBuySupport), or Facebook (facebook.com/BestBuy) and mention that you're contacting us in response to your My Best Buy review for further assistance.
Failed Customer Service, zero empathy or respect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth purchasing. I was ONE DAY outside of exchange and return policy and was shafted. Nobody wanted to try and help me. It was as if they didn't give a rip about me as a customer, one who'd spent thousands of dollars with them at that. How am I supposed to feel like a valued customer when there is zero grace for something like this. I spent well over several thousand dollars at this store, I can't believe they would treat someone like this.
No, I would not recommend this to a friendAbysmal Slowly-Fading Company - Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ONLY reason I paid for a my best buy plus membership is for the extended 60-day return window. I loathe shopping at Best Buy and avoid it at all costs, except when I can get a price match for something I may have a chance of returning, then Best Buy can deal with that. However, overall, a standard 14 day return policy should be a crime and you should not have to sign up for a “Plus” membership to reap the benefits of extended return windows. Best Buy is and will always be a slowly dying brick-and-mortar company struggling to compete with superior online companies.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. In addition to your My Best Buy Plus™ membership including an extended 60-day return window on most products, you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support.
Membership Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ONLY reason I got this "membership" was to get reduced delivery fees and appliance removal. Since then, I have been overwhelmed with trash ads for Geek Squad, etc. I feel that Best Buy has no respect for their customers.
I would recommend this to a friendAction by Best Buy staff were criminal.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I DID NOT ASK FOR MEMBERSHIP. FALSELY SOLD TO ME ON A RECURRING BASIS. VERY DISHONEST SALES PERSON. SENT IN A MIRIAD OF REQUESTS TO BR CONTACTED BY MANAGEMENT AND WAS NEVER CALLED. THIS IS NOT TGE SAME BEST BUY OF YESTERYEAR. KNOW WHAT YOU WANT WHEN YOU ENTER TJIS PLACE.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to assist!
MEMBERSHIP!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure why I have a membership or what the membership is all about. I guess if you like ads to be sent to your email so you can delete them in your spare time. Best Buy employees really don't care about their customers and it shows.
No, I would not recommend this to a friendDo not like membership since they take things away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but issues! I was told if my laptop went on sale within 2 months I could get credit. It went on sale Monday---only for 1 day!!!!! I thought it would be for a week! And two of my rewards expire in 4 days but they are no longer on my account!!!!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not in this membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership, wasn't a good add on. It really did nothing for me. Every time I tried to used it, I was told this membership didn't have it. So pretty much it was a lied.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing your experience with us, GeekSquadtotherescue. I can understand how frustrating it must have been to feel that the membership didn’t provide the benefits you were expecting. It’s important to us that our customers see the value in the services they purchase, and it’s concerning that your attempts to use the membership left you feeling misled. I’d like to ensure we address this issue and provide clarity about the membership’s benefits.
Please reach out to us through a private message on one of our social media platforms: Facebook at http://facebook.com/BestBuy, Twitter/X at http://Twitter.com/BestBuySupport, or Instagram at http://instagram.com/Bestbuy. In your message, include your full name, phone number, and email, and mention that this is in regard to your My Best Buy review. Our support team would love the chance to better understand your experience and work to assist you.
We look forward to hearing from you and helping to address your concerns.
Not worth!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apart from one item that I had purchased during the time of my Plus membership purchase, I didn’t find ever any items that I was looking for and had any extra discount for Plus members. I had bought several items but none had any special pricing.
No, I would not recommend this to a friendGreat program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been very rewarding...I enjoy the savings I get
I would recommend this to a friendLove Best Buy, but plan not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO WAY TO TURN OF AUTO-RENEWAL! It might be worth it if you spend a lot at Best Buy. It allowed me to return an item outside the return window - that was helpful. The savings benefits are not amazing. I will not renew next year... At least, not intentionally!
No, I would not recommend this to a friendToo many perks and benefits taken away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You just keep taking away benefits that you previously had. I was willing to continue to pay for the more expensive membership for the free install even if I was never using it that year. I would be willing to pay more for the points to earn coupons that now are only attached to your credit card. I am supposed to see items come available earlier for membership holders, yet never see that. Over the last couple of years you have taken so many benefits away, there is no advantage to me coming into Best Buy vs your competition. This especially holds true to video games, I can just buy them at another store.
No, I would not recommend this to a friendBad employee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its got no value because the best buy employees wont help you get the best deal. They will advise you to get things that you dont need and to buy the most expensive.
No, I would not recommend this to a friendWebsite and member plus revamped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t preorder new stuff , to many bots take it up not worth renewing cause you don’t get any notice before hand … stuff goes live 5 mins later you get a notification sorry to bad all gone. Why would you clam membership give you early access.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, James! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Such a Con
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Conned into buying it. Computer was on "sale" as long as I purchased the membership. At first the salesman, tried to sale me a membership for $179.99 to get $200.00. Its not $200.00 off if I have to buy a membership for that much. Its only $30.00. Its a con that the Springdale Best Buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thanks for leaving a review regarding your experience. We do offer a variety of perks and benefits with the different My Best Buy Memberships that are available. Please check out www.bestbuy.com/memberships for more information. If you have any questions regarding the differences, please feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Don’t have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Idk I don’t have it anymore so I’m not sure how I can write one
No, I would not recommend this to a friendTerrible service even with this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this at same time I purchased 4 TVs. Two months later Best Buy still have not installed two of the tvs correctly. You cannot speak to anyone in the store and the call center people are worthless. After two decades of good service I am sorry to say that I won't shop here again
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having issues with an install can be difficult. Please reach out to us on any of our social media profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Questioning my decision.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet if it’s worth the money for me. I live too far away.
No, I would not recommend this to a friend