Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Starlink was a bust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor value because I couldn’t figure out what to do with starlink
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .If you would like to get support with star link you can reach out for support to any of our social media profile for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Not a real value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought memebership when getting an Xbox at Christmas. Was effectively no cost, memeberhsip cost $50 and I saved $50 on the Xbox. Since then no real deals or opportunities. Will plan to cancel for next year.
No, I would not recommend this to a friendNo real benefit I can see.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. I'm not seeing any value here besides a longer return window. Sure there's free two day shipping, but if I want it fast, I'll just pickup local, or order it elsewhere. All of this used to be part of Best Buy elite for free. I'd honestly suggest you save your money.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for sharing your thoughts with us. It's true the free two day shipping can be beneficial for many items that may not be in-stock at your local store. We do value your feedback and are always evaluating ways to improve offerings. As we evaluate and may change the benefits provided, you will be able to see those changes by checking out www.bestbuy.com/memberships. You may also contact us at 1 (888) BEST-BUY or 1 (888) 237-8289.
No benefit! Poor service! Had to produce receipt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Joined thinking we would get preferred attention. TV’s delivered but it took 4 appoints to get them to install. No show on three of them. Had the TV’s for over 4 wks sitting in garage. Found they delivered incorrect items. I personally had to drive back to Best Buy with my receipts to prove they sent incorrect items. Very unpleasant experience.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Randy! We're sad to hear about your experience as a My Best Buy Plus™ member. I know it's important to get the most out of your membership. We encourage you to chat live with an agent here: https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Don't trust Best Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that buying this membership that i would het a $50 gift certificate. Which when i first tried to use it, i was told that i had to spend over $50. Than the next time, i was told that it expired!!! I was never told that it had an expiration date. I will NEVER purchase anything from Best Buy again. Can't trust a product, when the customer service agents lie to you to persuade you to purchase a membership!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi John! Thank you for your review. I can certainly understand your concern with not being able to use your $50 gift certificate as expected. While your My Best Buy Plus™ is loaded with perks such as free 2-day shipping, exclusive member prices on thousands of items, and exclusive access to sales, we'd be happy to look into this further to see what's possible. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy Plus™ review. Thanks!
Don’t know yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t done anything with this yet so idk if it’s useful yet
No, I would not recommend this to a friendDon't see what the benefits are
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had something to return after Christmas, I admit it probably took longer than it should have, but not a lot and it was Christmas time and very busy whenever I would go there. So they said they couldn't return it unless I bought this $50 membership. So I had to pay to return something because I was a few days' later then it should have been returned.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Franch! Extended return windows are one of the perks you receive with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Not sure what a "title" is.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing your sales clerk was interest in was getting credit for a sales. Not what was best for me.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear regarding our employees. If you would like us to take a closer look, or have any questions for us, please reach out to us on social media. We would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships.
Waste of time and money with Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called customer service as I had 100$ off with bestbuy through my job. It was acknowledged and promised by an agent that the price match would be given, she told me I would get the refund on my CC within 3-5 business days. It’s been a week, I called back and I get another agent telling me that never happened, they would not give me the price match and refused to escalate the call with her supervisor. I asked to have the phone call listened as it was a promised made over the phone and she gave 0 solutions. I don’t know what’s the point of calling customer service if all they’ll do is lie and get away with it. They tell you that you would get benefits by being a Best Buy member, that’s yet to be discovered.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns or problems with promotions that seem to not have been applied can be difficult. We are glad to assist with any concerns at (888) 237-8289, Facebook Best Buy Support, Twitter ( X ) @BestBuySupport or in store for more assistance with possible promotions that may not have been added or available for the purchase that we may assist you with.
I need this cancelled in it's entirety
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need this cancelled in it's entirety. I feel I was deceived the day I bought the Bose ear phones, which I returned the next day!! The girl did not explain I was going to be billed every year. Your local store said they couldn't do anything about it!! I have yet to find the phone number to get this done! Thank u for your attention, Phillip Valenti
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Phillip! Thank you for taking time to leave your review, although we are sad to hear that you need to cancel your My Best Buy Plus™ membership. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. You can also reach us on our social media on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
How to cancel the membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The value of the membership is fine; however I do want this membership to automatically renew and there is no instructions posted on how to cancel the membership. Please help!
I would recommend this to a friendDisappointing Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First up, when I bought this I had asked for accident protection on my laptop and the salesman assured me that’s what it was. I was a little skeptical over the price because I used to work at Best Buy, so I asked again and he reassured me that’s what’s I was purchasing. Found out a week later and figured I would give it a spin for a year. Best Buy as a whole is an awful brick and mortar experience lately. Best Buy used to be my favorite store, but I am getting tired of waiting almost 20 minutes for help in any store I go to. Even using the check in feature gets you no help, and I don’t even get a response to my check in after I have given up and left.
No, I would not recommend this to a friendDon’t get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. They are just trying to squeeze more money from you.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Doug. We're saddened to hear that you aren't happy with the benefits of the My Best Buy Plus membership. The My Best Buy Plus offers free shipping, a 60 day return window, and exclusive member pricing. For more information on the benefits of your membership, please visit https://www.bestbuy.com/memberships.
It’s fair value if you have no local options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just don’t get value out of this; I found that the bigger expenses I was planning to get value out of this plan with were cheaper still from a local appliance shop :(
No, I would not recommend this to a friendBought it... once. Never again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to buy a portable AC online but couldn't complete the transaction so I went to the local store (Round Rock, Texas) and they said that must be a return. They couldn't find it but said if I signed up for this service, they could take a discount to it. I never got a discount and basically paid the price of this worthless subscription plus the full price. Given that we had AC issues, I needed the AC right then. I am now far more aware of the failure this became and will be wary from now on with Best Buy.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okokokokokokokok okokokokokokokok okokokokokokokok
I would recommend this to a friendNo auto renewal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not expect the renewal to be automatic. Since I rarely buy from there I did not want to renew
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Arlene! I can definitely understand wanting more information around the billing process. Both of our memberships are automatically renewed on an annual basis. This is agreed upon at the time of signing up both in store and online. If you find you would like more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Beware the salesman
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with Bellevue salesman who refused to let me purchase my items without opening a Best Buy card because it would be "free money." "Free money" in the form of Best Buy gift certificates. That is not free money. That is more money I gave to Best Buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, Linda! We can definitely understand the desire to fully understand your benefits with your My Best Buy Plus™ membership, and to have your certificates clearly explained. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased several items since becoming a member. Did not save on any of them as a plus member. Am always told that what I am purchasing is never discounted for members which is the reason I signed up.
No, I would not recommend this to a friendBad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store in El Cajon city he doesn’t respect to the customer. Any customer come to return some device the manager call to police about any customer so that’s why we are keep away from this and I talk to a lot of people be careful go to the Best Buy in town.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We take concerns like this extremely seriously from our customers and would be happy to connect with you to look further into this situation. Please reach our team by sending us a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy), and we will connect you with a specialist.