Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Spend money to rarely save any
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership is truly a waste of money. You may save money on one or two things but not much. It would be better if it included more offers or value but it does not.
No, I would not recommend this to a friendJim
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up for the Best Buy membership only to have my local store shut down. Not too good
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Jim ! Thanks for taking time out of your day to leave a review of your My Best Buy Plus™. We are sad to hear that your local store closed, but encourage you to take advantage of your membership online. In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
I want out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up to get a discount on a computer. I tried to cancel for the trial period was over, but it was not as easy as I had been led to believe. Please let me out!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .having concerns with your My Best Buy Plus membership can be difficult. While there isn't a trial period you can always reach out for support to any of our social media profiles for support with cancellations. Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy)
I was tricked into a membership that I don't want.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not request a membership. I was very sneakily signed up for me. I discovered a charge on my receipt when I did not ask for a membership. I went back to the store to cancel and the agent told me he couldn't cancel it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We fully understand how you are feeling after an issue with signing up for the My Best Buy Plus membership that you were uninterested in occurred, and that you have not received the assistance you needed with canceling this plan. We would love to look into this situation and work to help. Please send us a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy), so we can review this together.
I will never shop at BB again. I know 2 other peop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A horrible experience. Neither Best Buy or Citibank knows what’s going on. No one listens. I was charged a late fee without knowing what the bill was. I was promised by a supervisor I would get it back. It all started when a representative told me I was completely paid up. After months, when it was decided what I owed, I asked for what.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thanks for taking the time to leave a review, although we are sad to hear about your experience with a payment. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Unacceptable service appointment dates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased TV mid May, installation three (3) weeks out. Had to reset tv mounting date on installation date.....another three (3) weeks out. We are now six (6) weeks out. Unacceptable service. Why on God's green earth would I want to use Geek Squad for anything that comes with a three (3) week service appointment date ?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, AndyH! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. I can understand expecting your repair to be completed in a timely manner, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Average Customer with Plus Membership?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased to get notifications on high demand items and don't get the advantage between a regular customer and a plus member
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Tazncards! Thank you for leaving a review regarding your My Best Buy Plus™ membership. I can understand expecting to get access to exclusive drops for high demand products. I would advise you to continue checking our website for more details on inventory or future drops. When an item is a My Best Buy member exclusive, you will oftentimes receive an email, or can find these items in the Best Buy app under Member Deals. For more details on the additional benefits of your membership, please visit https://www.bestbuy.com/memberships. If you require assistance, or had any further questions, please reach out to us via social media. We would be happy to help you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks!
It's just OK not really great for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership (even with my statement credit I got for the purchase) really hasn't been worth it. I don't feel I got any savings or additional perks with the membership which I wouldn't have gotten with the "non-paid" membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. The beneifts to members are able to be seen online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . Please note that there are also more options like My Best Buy Total that offer protection plans included for free for up to 2 years on qualified purchased products while it is active and more.
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no option for no star Received damaged refrigerator Ai call too dummy and hang off phone automatic after miniute No in person customer service Chating so many times move to different department and disconnect Still cant solve problem My big mistake to buy at bestbuy
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having problems with your appliance can be difficult. Please reach out to us on any of our social media profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person was courteous, but as soon the sale was finalized no one was helping anymore. I had to drag the big box by myself drom inside the store to the parking lot.
No, I would not recommend this to a friendMembership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok just if need to return after 14 days get a total of 60
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cashier who was selling the membership to us suggested we would get credit for the purchase we signed up with. Turns out, no credit or best buy bucks or whatever you call them, since we didn't use the Best Buy credit card I guess? Overall, a wasted $50 that will give us nothing back.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .When I have a membership I definitely like make sure I am getting the most out of it. A great explanation of the benefits offered by your My Best Buy Plus membership can be found at the following link https://www.bestbuy.com/memberships. Please feel free to reach out to us on one of the platforms below if require additional support. Please mention that you are reaching out in regards to your My Best Buy review. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Very displeased long time customer shame on you be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I walked into Best Buy with a cashier check of $184 to pay off my balance at Best Buy. My balance was $128 the gentleman who helped me. post it the payment wrong and I never got back the $55.19 that was owed to me. Best Buy kept the check when I went in to complain and because I gave them a check the original check that was the only thing they would use to prove that I was right and they had already cashed it and I had no original check. They would not give me my money back and I have spent thousands of dollars at Best Buy. It was always my go to not anymore. Shame on you, Citibank
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for providing your review. If you are having issues with your My Best Buy Credit Card, please call Citibank, N.A. at 1 (888) 574-1301 and they should be able to assist if you have a negative balance and are requiring a refund.
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt even want it i see no need but they pushed to get it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I understand wanting to find the value of your My Best Buy Plus Membership. I have provided a link that outlines some of the benefits to your membership.
https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180&ref=212&loc=14862829561&utm_source=google&utm_medium=cpc&utm_campaign=14862829561&gclsrc=aw.ds&gad_source=1&gad_campaignid=14862829561&gbraid=0AAAAAD-ORIjtSme08RbEA40u0uW23yr_K&gclid=EAIaIQobChMIiI2Auu-_jwMVADcIBR0rdhoXEAAYASAAEgKDCfD_BwE
Limited usefulness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's the kind of membership that's only helpful if you buy a bunch of stuff at BB. I don't
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, psr6! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. If you require support, or have any questions for us, please reach out to us on social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships.
Not worth the money or aggravation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with tbis membership. You sent me several $50 certificate rewards for some large purchases. I used one kf them to place a delivery order which you use Roadie for deliveries. Worst experience as they said they tried to deliver, which was false as I was home all day. Checked my Ring camera and no one ever tried to deliver. I am not able to get the $50 certificate back because of this. You should have to have a process that would allow your customers to get this certificate back.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Dawn! Thank you for sharing this experience with us, although hate to hear your order was note delivered as expected. We would be happy to see how we can help. To get started, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
e.g. I don't like my membership and never use it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Expensive. I got it so I could use the savings on 4K bluray purchases.... only for that section to be completely phased out. The games section is also pathetic - only a quarter of your stock is out, if that. If I have to look online to check your complete stock anyways, why even go into your store in the first place? If that wasn't bad enough, you have a """glitch""" in your system that makes me unable to cancel my subscription on my own without wasting my time with an agent. Since you've phased out the only products I'm interested in and engage in predatory, garbage practices, I'll just take my money elsewhere.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. Sorry to hear that you have had concerns. While we can understand you have multiple ways to speak with someone to help cancel your membership if you no longer feel it has value. You can call (888)237-8289, go into your local store, visit the Web chat on our website, Facebook Best Buy Support or X @BestBuySupport for assistance with cancelling your plan.
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Utilize limited items to sell memberships treting it as leverage to get you to purchase. Membership. Then after purchasing you have. Very lim mrgin of getting the items due to low invemtory
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with limited quantity items can be difficult. If you need support or want to chat with one of our Social Media Specialists about your concern please reach out to us on any of our social media profiles below.
Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy)
I was charged twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pressured by two people so I was charged twice even though I couldn’t figure out what they were doing. Your people must have a quote that that has to get done and they really push to get you to get on this program even though I couldn’t figure out what they were doing.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there, Debra. We never want you to be confused about our memberships when shopping with us. If you would like some help, please reach out to us on social media. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Thanks.
Good for frequent shoppers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Maybe for someone who does more regular shopping
No, I would not recommend this to a friend