Customer Ratings & Reviews

I would leave no stars if that were an option. Have not been able to log in. Went to the store they told me to call. Called and talked to rude incompetent people. Was told it was an issue with the store. I gave up trying to resolve or log in after a week of trying. The worst.

Not very helpful and disappointing. A program should offer benefit and this does not have many.

I was BILLED on MY CREDIT CARD $49.99 BY YOU FOLKs at BEST BUY for SOMETHING I DID NOT ASKED for or AGREE TOO! MY TRUST + BELIEF + CONFIDENCE in YOUR COMPANY DROPPED FROM GOOD TO POOR. If you want to check me the reference number is 243990051 35295972401261. It was BILLED on 05/16 05/15. I will LET EVERYONE I KNOW just how you DO BUSINESS.

Not the best, no point to anywhere but best buy, also you lose your rewards if you dont use it.

I don't think consumers should have to pay extra to shop anywhere. The only thing it has helped me with so far was Blu-Ray movies for Christmas/early access. Now you don't have those, so there is no value to me.

not really seeing the value with this. While I did get a fairly good price on recent purchases, being a member does not help with the service end of these transactions.

Best membership for price deals, returns and Geeks

Joined to save money on iPad and was able to lower the price otherwise did not use membership

Sale prices are really not that appealing in most cases.

Only good thing about this is longer return periods

I view this as insurance. I have not needed to use it.

When I made a purchase recently, the sale person talked me into the membership. After my initial purchase, I had 55 rewards points. Since then I needed to make a smaller purchase & decided to go to Best Buys & use my rewards points. By having the plus membership I was to save $20 off my purchase. After checking around, I found the same item at a competitors store for $20 less than Best Buy, so having the membership did not really save me anything. Since I had the reward points, I decided on Best Buy anyway. I was then told that I had to use all 55 points at one time & could not just use what I needed to cover new purchase.

I purchased this membership because one of the supposed perks that had no expiration date was the buy 2 Switch games get 1 free deal. Then this deal was randomly removed with no warning at the beginning of October. If this deal doesn’t come back, I have no intention of remaining a member and will recommend that none of my friends subscribe. I also want more transparency in when deals are going to end; I would’ve used the membership more if I had known the deal was about to expire.

Did not receive points from my purchases of refrigerator and dishwasher. Asked customer service in the store but they want me to call another customer service. The customer service has computer to check my purchases but didn’t help me.

Not happy with this at all. I wasn't told that my reward points--or whatever the heck they're called--had a short expiration date. Received the notice June 26, my $50 'reward' expires July 26. I don't need/want anything from BB that soon. Tried to use the 'reward' for a gift card and guess what? Yep. CANNOT USE for gift cards.

I won't renew. There is nothing of value save for the first time I used this to get a discount.

Used the membership to get reduced price on Apple product.

well I guess I won't win I don't feel it is a great value, as know I have to buy it every year to have something that I used to buy 3-5 years ago sorry not that great value most stuff won't go bad in a year its the 2-5 year they go bad

I don't understand why companies charge for loyalty programs. Companies (especially brick and mortar stores) should be offering, what I think are basic services, these services to incentive customers. They should not be locking special pricing, access to sales, expanded return windows, etc. behind what is essential a pay-wall. All this does is makes me want to shop elsewhere that doesn't make me jump through hoops to get treated like a valued customer.

The My Best Buy Plus membership was a complete waste of my time and money. My packages routinely arrived at my home damaged, with customer service unable to improve the situation or offer me anything above what a non-member would have received as compensation (a.k.a., nothing). I endured for a year and then couldn't take it anymore, and Best Buy has improved nothing since to entice me to return. Do not buy this membership, there is no world in which it is worth your money or frustration.