Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
False advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by the salesman that by purchasing the membership plus I would get $400 back based on better prices that would be available for the Mac book purchased. This did not happen
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Barbara! Thanks for sharing this with us. We're concerned to hear about this situation and would be happy to discuss this further with you to understand the situation and assist. To do so, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Lied to then given the runaround
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Best Buy employee sold us on this while we were waiting for the midnight release of the Switch 2. "If you sign up, you'll get $20 back for every $100 you spend," they said. Cut to now when we've received nothing, and when I contact customer service, they tell me the deal was never activated. Total ripoff and borderline scam.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience with a promotion. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Tech store and clothing store isn’t the same.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It challenged to learn their stuff. It’s like a museum.
No, I would not recommend this to a friendToo short
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All you had at the atore and the cord is too ahort.
No, I would not recommend this to a friendThe mebership doesnt link to account
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't even use this service. Customer service did not help me resolve the issue
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Worst Buy Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I preordered 3 Nintendo Switch games using the My Best Buy Plus Membership with the buy 2 get 1 free benefit. The total price after tax was $129. When the games came out I was charged the full price of $194 and no amount of chatting or talking to customer service would fix the problem. Was supposed to be called back by a manager and they never called or followed up. So I paid $49.99 for the membership for the privilege of paying full price for games. This is not the first time I have had problems with Best Buy, why do I keep coming back? Thanks for nothing!
No, I would not recommend this to a friendWorthless money grab scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. I purchase alot from Best Buy and anything I ever purchase was excluded from membership discounts. Its just a money grab scam.
No, I would not recommend this to a friendUnable to use the card on my other purchases
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hope you can update my address, which is outside the US.
I would recommend this to a friendN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep getting charged for annual renewal fee even though I called and asked them to cancel it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We're sorry to learn that the My Best Buy Plus membership hasn't quite lived up to what you were hoping for. We recognize that memberships aren't a perfect fit for everyone, and we want to make sure you're fully aware of all the advantages it offers. We'd be glad to walk you through the specific benefits and address any questions you might have, including how to cancel. For more information or support with your membership, please call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
TERRIBLE, FLOODED Hardwood Floors. Still not fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new LG French Door Refrig and when they hooked it up they didn't tighten the water line they replaced and it Flooded my kitchen, that was 3 weeks ago.
No, I would not recommend this to a friendunhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not to happy with William first he told me he was going to cancel and come back another day . then this lady called and told me i was going to have to pay 300.00 for them to put my camera up. why didn;t someone tell me that before. and i would't been so surprise. cause i have been looking to get my camera up
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, NancyS! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent transaction, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Terrible! No assistance after purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this membership but when I attempted to update contact info and online info customer service was unable or to assist. Because of this I lost two $50 gift cards and access to the membership benefits as well. There was no attempts to make this right on Best Buys part. Terrible experience and process! Really needs a revamp.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate you taking time out of your day to leave a review, although we are concerned to hear that you were unable to receive your gift card. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Don’t bother with this membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it rolled out? 5 stars, easily. Now that all the benefits have been cut? Even 1 Star is too high. Buy 2 get 1 switch games, gone. 10% off gaming cards, gone. 10% off toys and collectibles, gone. The only thing left is free “2 day” shipping (which is consistently only 1 day earlier arrival than the standard shipping, and regularly 2 days “processing” in addition to 2 days shipping so ya know 4 days basically) and extended return (which doesn’t do much good when I rarely buy anything anymore on account of the lack of sales and just plain competitive prices).
No, I would not recommend this to a friendUnsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible choice to sign up for the membership. I was coerced into signing up for the plan, and now I can't even cancel it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello AnaN, We’re sorry the sign‑up process didn’t feel great, and we understand why that would leave a bad impression, but your My Best Buy membership actually comes with some solid perks that can save you money and hassle, things like exclusive member pricing, product protection, and easier access to services, all laid out at https://www.bestbuy.com/memberships. We want you to feel good about what you’re paying for, and if something isn’t working for you we'd like to see if we can answer any questions you have. Our social team can take a closer look for you. Just reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) in response to your My Best Buy review so we can help make this right.
Really see no need for having it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will probably only use it once. The salesperson really pushed it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Many of the benefits of our My Best Buy Plus membership can be hard to know. You can check out all the benefits available online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . If you have particular concerns please reach out to us on any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Have not found any value from membership as of yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been to Best Buy several times since I signed up for the membership. I purchased several items. I did not see any benefit from my Best Buy membership, no extra discounts or extended warranties.
No, I would not recommend this to a friendNo benefits so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I could get my $50 membership back in some sort of purchase but so far there is no product that can get me my $50 worth of product credit. I feel like I spent this money for nothing. Telling me about an upcoming sale is not worth $50. I already bought an expensive TV so I may be done with electronics for the year.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership, GLORIAC. We certainly want you to find value in your purchase and to be aware of the many benefits that come along with the membership. The My Best Buy Plus™ membership includes free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks so much!
Lost coverage on products due to billing issuE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had my original billing method canceled and therefor lost coverage for a ton of things. Basically I was on a monthly plan and BB switched to a yearly bill so when it hit my card my bank flagged it and then BB canceled my coverage because the new amount didn’t go through. So I had to repurchase and lost coverage on over 30 items.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a cancelled plan. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
New membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New membership. Hope to see deals specific to the plan.
I would recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't really shop here enough to make it worth it. Sure, the free app trials are cool, but yeah I did this to save on one purchase and haven't bought anything since.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, BertHam! We are happy to know that you were able to take advantage of the savings that come with being a My Best Buy Plus™ member. There are so many perks that come with a membership including our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your My Best Buy review for additional support.