Customer Ratings & Reviews

The membership has limited value as the sales are not frequent and the discounts are not significant. I bought one thing from a sale however, it was more of an impulse by than anything else. I’m not planning on renewing.

I'm not seeing a lot of value in the membership for my purposes. The only reason I have it is because it saved me in the long run on my initial purchase of Arlo security system items. No I get bombarded with promotions.

Saved money on a fridge purchase, but probably won't renew

Can’t sign in after changing password twice. Doesn’t not send me a text or email confirmation.

Bought the membership and was excited!! Unfortunately, I had to change my number & my phone was stolen so I was unable to access 2FA. BEST BUY says not to worry and call if you forget, only to be told by an agent that it was not possible and I could not transfer the membership to a new account. Ridiculous

I was encouraged to purchase Best Buy Plus while purchasing a microwave. Frankly, I am not sure what this does for me. I do not recall any communication from Best Buy. I have not been asked if I am a member when making new purchases. So, what does this provide for me?

I’m not getting much value for this membership. It’s like being a veteran. EVERYONE gets Veteran’s Day discounts. It’s just corporate shilling. Veteran’s, like me, are just an excuse to get people to a sale. This membership is the same. No real benefit. Thank you.

I was lied to! The kid that sold me the membership said he price matched the iPad to Amazon and that I should buy the membership for future price match deals. When that feature didn’t work on the Apple Pencil, I asked for a refund of the useless membership… well they only gave me 10 of the $50 back because the kid who sold me the iPad lied. He didn’t price match, he used the membership to knock off a few bucks and get his membership sales up. Don’t purchase this useless membership!

There are not many items that qualify for the PLUS.

not worth it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I bought this membership the day I made my tv purschase bundled with a sound system. My tv delivery/installation was a nightmare. I had to call several times to coordinate when they could arrive to have my tv delivered/installed to keep having them change the days. Lost three days of work to try and accommodate the installation day. All they say is, “we do apologize for the inconvenience” Horrible customer service. They promised compensation for making me lose three days of work which they never delivered upon. Thought the whole point of a plus membership would be to have better customer service. Very disappointed.

I never wanted this but was bullied into it in order to have a defective product return honored as I was out of town and needed to extend the warranty period. Despite the headphones I bought being totally defective, because I was away, the only way to return them was buying this.

I will be canceling. I had a promotional certificate for $100. I ordered a fridge and had to cancel and order a different one. I lost he certificate value and you refused to apply it to a new order. Absolutely disgusting customer service. I’ll never buy anything from you again.

Terrible experience first appointment the man said something was wrong with the plumbing. We hired a plumber. The next appointment I made on line and called in the morning they said I didn’t have an appointment. The next week they said they no longer have the appliances in stock.

Overall kinda terrible and I ask myself why I keep coming back. The installers damages my home - again. This is so frustrating. And the first oven was damaged so a replacement was sent out. This over seems to be a complicated install so I had to help with assembly.

So far I’m not all that impressed with this protection plan, as I haven’t really used it yet. In retrospect it seems like an awful lot of money for very little in return. I would not recommend it to friends or family.

Called in advance to confirm that Geek Squad could assist with removing my hard drive. Representative said it is not problem - they are proficient on all models. I loaded a heavy computer into my car (I’m 73 years old) and carried it into the store, only to learn that they cannot service the inside of the computer. I was quite upset as I drove 45 minutes each way for nothing.

I bought the Best Buy Plus membership thinking the benefits it offered would actually cover my purchase if needed. I bought a laptop computer, bluetooth mouse and Microsoft 365 subscription for a Christmas present (12-14-23). I was told I had 60 days to return with my membership. I tried to get a refund for the UNACTIVATED Microsoft 365 program which I cancelled on 2-1-2024. The cancellation went through, but no refund was given. I have called 5 times since 2-1-2024 and have been told each time I would be receiving my refund. I have yet to receive it. If this is how the membership to My Best But Plus works, I'd say, save your money.

Not for me. I initially bought the membership thinking I would get a lot out of it (especially with the subscription to streaming service perks). Didn’t work out but Best Buy refunded my money.

I bought a new Apple Watch and the cashier couldn’t get it added to Verizon. There for, I had to return it and rebuy it a second later . So, they charge me a restocking fee for the watch I bought,returned and repurchase a second later.