Customer Ratings & Reviews

Best Buy has really gone down the tube. The memberships used to be beneficial for everyone involved. For instance, it promoted you to use their magnolia teams for installs within the home (like tv mounting sound systems, etc) offering discounts for those projects, Now? Almost zero perks. “Exclusive Member deals”. Get outta here.

Feel cheated. Wish I could get my money back. I was told I was going to get a FREE screen protector for the iPhone I bought from Best Buy by signing up for this product and then after my phone was finally working (2 long visits later) I was charged for the screen protector with a 15% discount. What a ripoff!!!!!

Decent deals. Figured it will pay off on black friday.

Not much of a value told by employees you get $50 sign up reward you do not unless you get their credit card so far i have saved $20 with membership but spent $50 to start it they are however fast when it comes to shipping

You allow me to cancel my membership. Best Buy has fraudulently charged me without my permission. You get -20. No stars

Only had one purchase that had any savings. I do but things at Best Buy but there were almost no opportunities for this membership. It cost more than it saved.

Suddenly you created membership fee that was not there before; you are creating a membership fee, and charged unauthorized charge automatically from my account, what a shady way to make money.

Worthless. This membership is worthless. Carries no in house warranties and all warranty’s are through the manufacturer. We had an item break and we had to ship our item to the manufacturer only for it to come back not working. Another round of shipping at our cost is over $132. Best Buy didn’t even want to talk to us.

Signed up and saved some money on my first purchase

I really haven’t used it so it has been a waste of money so far. If it were such that the Geek Squad would come to your house, maybe I would have used it.

Original install destroyed a brand new HDMI cord that had to be purchased again by myself for the second redo after I year of problems with the TV HDMI app. I was advised at point of purchase Best Buy that I could call and get this resolved with no problem unfortunately the guide for if you need more help, doesn’t give you a number or do anything to reach a live person.

I am going to cancel. We recently bought a Ring video system with solar panel and got no discount so it’s pretty worthless. The Geek Squad who installed it were awesome but the membership does nothing.

Not worth it I can’t find anything with this membership that is worth buying it has been 6 months nada not worth the purchase it be nice if bestbuy could add points rewards method so it be worth buying things at bestbuy

I’ve made major purchases recently and received “cash back” in the form of in house credit. Bought the Best Buy membership to save more too. I’ve learned that the “price guarantee only last 60 days. Today, I ended my membership, returned another $500 item that I was purchasing and will cancel the Best But Credit Card due to poor customer service. They lost a good customer because they wouldn’t honor a $50 rebate that was about 75 days old.

There is no way to call stores. So, I have to drive to a store when all I needed to do is talk to someone. The managers of stores can't even call another store unless they happen to know someone there and have their person number. Cooperate needs to fix this. BestBuy gets a rating of zero until this gets fixed.

Not worth it for me. I got it thinking the bonus cash I would get would offset the price of the plan. Well that bonus cash was only good for purchases for way more than I had planned on spending. The sales person didn’t know or didn’t mention that specific detail.if I had known this ahead of time, I wouldn’t have gotten the plan.

Best Buy gets a 1* due to it's new reward policy. No longer do you get BB points for purchasing items. You have to use BB credit card now. for points. Oh, and member status? You have to PAY to be a member with real benefits. It used to be based on how much you spent at BB. There IS NO incentive now to buy only from BB. I will only buy online from them if the price is significantly lower (doubtful that will be the case) than Amazon, etc.

I’m very disappointed with Best Buy, actually I was hoping to buy an apple Mac, could be an open box or something like that. But the guy was really committed to selling a notebook for me on that day. So he told me all the “wonderful” things about the Microsoft and convinced me to buy. ONE WEEK later started a big sale store and the Mac that I wanted went to a very similar price of the one that I bought. I got so angry and upset… felt like a stupid. So I don’t recommend, once that the only concern is sale something, and not the happiness of the client.

To date, I have not received any benefits from it.

Heap tricks by best buy, they offer members only price and make it look like its cheaper and you are getting the best deal. But a simple tool like honey can show you that its prices was raised to offer some stupid discount. The customer service is terrible, fedex lost a package and i had to fight get these people to refund me. Numerous phone calls and hours on hold. I have cancelled this and returned any recently brought product and am happy to say that am done with bestbuy.