Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Membership?? Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry, but it just not worth the $$. And I hate the auto-renew. Plus, if I cancel early to avoid the auto renew, I lose the remainder of my membership... that I've already paid for. I don’t recall getting any benefit after my initial purchase. Mney is hard to come by and your membership leaves a bad taste in my mouth.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Tommie. Thanks for sharing your experience with us. We know how important it is to be able to manage your membership. If you still need some assistance, please out to one of our live representatives through one of the social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Also mention that it is in response to your My Best Buy review.
Not a Happy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service experience until finally found a supervisor who still took 3 hrs to deal with my issue using your VERY cumbersome system. Between 2 days whole miserable experience took 7-8 hrs of my time to get a defective phone replaced. Don’t bother to send me any gift cards — I won’t set foot in any Best Buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, RobinR! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent transaction, and we would be happy to look into this closer to better advise. If you would like us to look into this closer and further assist, please reach out to us via social media. Our team would be happy to help you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to your membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details: https://www.bestbuy.com/memberships. Thank you!
NOT GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a 2 week wait half way through the delivery day I get an email saying they were moving the delivery date out a week. I canceled the purchase, the installation , and the membership. Going shopping, somewhere else.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with your delivery can be difficult. We would be glad to support you in any way we can if you would like to reach out to us on any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Too expensive to renew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership was just too expensive considering the minimal benefits it actually offered.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .SandraW! We understand the importance of recognizing the many benefits of each membership to help determine which one best fits your needs. Just so that you are aware, a My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping. There are exclusive member offers found https://www.bestbuy.com/loyalty/catalog and thousands of member only deals found https://www.bestbuy.com/site/best-buy-membership/member-deals/pcmcat1679678876400.c?id=pcmcat1679678876400. If you'd like assistance with knowing the specifics of your membership and how to change your notification preferences, please connect with our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When connecting with us, be sure to mention that it is in response to your My Best Buy Review.
Best buy membership is shady!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got the memebership because we were told that if we spent $500 (which we almost were at that anyway) we would get a $50 credit. So we got the membership and purchased a few more things we wanted and waited. We made the purchase on october 17th. Went back november 18th and went to use the credit, it was not in the account yet, they said we wouldnt be able to use it intil later in the month. Went back december 18th, a month later and are now being told it already expired and we cant use it now. Now we are on the phone trying to get them to reinstate a credit that apparently was only good for 12 days?!? Total scam, dont let them talk you into it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing this review with us. This is certainly not the sort of experience we would hope for our members to have. If you still need assistance is looking into that certificate, please feel free to reach out to our support teams on social media. To see the many benefits that you have to take advantage of, please be sure to visit www.bestbuy.com/memberships.
So far, not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think I saved $5.00 on a computer. Not sure it was worth the bother. I'll be canceling within the year as I don't see the value in incurring the cost.
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money especially since you get no special treatment from BB. They almost force you to buy the highest level and that is way too expensive.
No, I would not recommend this to a friendit was a high sell job by the salesman
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not what I wanted but the salesman pushed it on me/
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Presenting options that may benefit customers can certainly feel like they are getting pushed. I can certainly understand the concerns with us wanting customers to be fully informed to make the best decision. If you would like to file any complaints you can certainly reach out to us on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Why bother with membership:
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I see little value in the BB Plus membership. It excells at annoying emails.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! If you log into your account online, you can also manage communications to reduce the number of emails we send you.
For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Horrible Company!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be more disappointed, it was a complete waste of Money. I was moving in 30 days and wanted to take advantage of a sale. Sales Person said I needed to purchase it in case I wanted to return it once I received it 30 days later. Then YOU guys botched the order and It was not ready for pick up. I suspect you sold it to someone else, I then purchased it somewhere else and returned the order minus the membership. That is the last time I WILL EVER DO BUSINESS WITH BEST BUY
No, I would not recommend this to a friendMy Best Buy plus membership is worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did not much Samsung online pricing in the Best Buy store my Best Buy plus membership is worthless going back to the store to cancel my subscription
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to see that you are not happy with your membership. In addition to getting member pricing, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and an extended return/exchange window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Plus™ Expert or visit https://www.bestbuy.com/memberships to chat online.
You can also reach out to us if you'd like our team to look at the specifics of your membership and the products associated with it. Connect with us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out via social
media, be sure to mention that it's in response to a "My Best Buy Review".
Membership review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the old elite membership I had for free. Not a fan of needed a credit card to get real points
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not shopped there since last year. It took a while to get the discount card.
No, I would not recommend this to a friendNot as good of a plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new program benefits are not as good as the old program. I was ready to buy $1000 worth of TV wall mounts (4 mounts) and have Geek Squad install them. Would have been $50 each under old program. Under this program, the cost was about $450.
No, I would not recommend this to a friendGeek Squad Support?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to purchase the refrigerator and have it delivered within a week, however, during delivery the refrigerator doors were removed to enter the house. They were not properly aligned during installation. Called Support: the nearest appointment is 3 weeks. 3 weeks! The store is less than 5 miles from me. 3 weeks!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was lied too once again. This item was returned for the fact in store employee lied to me about what this membership was all about. I also called before purchasing this item on line and once again the geek squad said it would take care of everything for me @ know extra cost. Took the computer in & was told that the membership I purchased did not cover transferring from one computer to the next. This is the reason why I bought it to begin with. When I returned it immediately not even using the product they only gave me 19.99 back not refunding the full amount I paid, shorted me the extra 35.00. Wasn’t happy and I didn’t think it was fare & right. Beware………
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The employee working there said it would be good to get the plan because we would be able to get the Thanksgiving price match and get our money back which I never did win on sale.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .My Best Buy Plus members to get an extended Return and Exchange Promise for 60-days which allows price matching during that time. If you need support please reach out to us on any of our social media profiles. Facebook (facebook.com/BestBuy) , Twitter/X (twitter.com/BestBuySupport) , Instagram (instagram.com/BestBuy)
Ok if it's free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it because it was "free" ($50 less $50 discount on the item we bought). The members-only sales have been meh. Most of the items in the "exclusive" sale have been at, or more than the price available from competitors. Same for the "Exclusive member prices": brings the price down to what is available elsewhere. I guess if you don't live near a Best Buy and buy a lot from them, the 2-day, no minimum free shipping might be worth it? We'll be canceling our membership before the auto-renews occurs (because we know that's what this is all about: hoping you forget so they can get that sweet, sweet renewal income).
No, I would not recommend this to a friendWorst Customer Service of 2025
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have placed an online as bestbuy plus member and they sent product to different location than shipping address mention in the order upon call they said: can't do much but you have to wait for 5-7 business days before we ship new item to you, I said: it's your mistake and i'm asking is to send me new item with priority shipping (1-2 days) and they decline to my request. i'm NOT renewing this membership, not worth it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, PratikM! We never want our customers to have this kind of experience, and I understand your concern with not receiving a replacement with urgency. We encourage you to visit https://www.bestbuy.com/memberships to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Don’t purchase—it’s a money grab!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I visited a Best Buy store 2 months ago and requested that this membership not be renewed. Imagine my surprise when I saw the charge come through on my credit card. Don’t buy this. It’s a scam. Fine print renders much not covered — and they won’t cancel even when you follow all their requirements to do so. A total scam.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you did not receive the assistance you needed while looking to cancel your My Best Buy Plus™ yearly membership. We would be happy to partner with you and look further into this situation. Feel free to privately message us on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy). From here, we will connect you with a specialist who would be happy to assist you.