Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Do Not Waste Your Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this and it was a waste of my money. I mainly got it because I had to buy a new laptop that I wanted a longer return period for and it was a week before the extended holiday return policy kicked in, I felt very pressured to purchase it. I basically paid it for no benefit-throwing the money out of a window would have been more beneficial-absolute rip off. I need to make sure that it is not automatically renewing because I DO NOT WANT IT AGAIN,
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Greetings! We appreciate you sharing your experience and are saddened to hear that you were unhappy with your membership. The My Best Buy Plus™ membership is an annual subscription. When choosing to purchase either membership, the system requires that you acknowledge that you understand that there will be autorenewal prior to completing the transaction. Though the terms and conditions of the My Best Buy Plus and Total memberships found https://bestbuy.com/servicestermsconditions, are emailed at the time of purchase, our support teams would be happy to assist with any questions that you may have. To do so, please reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention that it is in response to your "My Best Buy Review".
Best Buy membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I felt that the membership didn’t carry as many benefits in costs savings.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Chels! I can fully understand wanting to maximize the savings with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value with exclusive deals, faster shipping, and extra perks—My Best Buy Plus™ is worth it!
I would recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t sign into my account and no matter who I call to get it fixed it never works, would love to be able to actually use my membership but whatever I guess I’ll cancel it if I can
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having issues with accessing your account can be difficult. Membership benefits are available as long as your account is used for a purchase. You can make purchases in store, or you can reach out for support on any of our social media profiles below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
No points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not gotten any points for purchases that I have made. I don't know if that is not a thing anymore or what. But besides that I guess the account exists
No, I would not recommend this to a friendTough sledding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was double charged for my membership and still haven’t received the $50 refund
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you are still waiting on your refund. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Remote install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled a remote car install and purchased the product though Best Buy. I made the 45 minute drive to the store, dropped off my car and headed home. I was called two hours later stating that Best Buy is unable to do the install due to wiring location. I work 6 days a week and wasted a half day for nothing.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
P Oed customer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally worthless.Reward certificates awarded for purchase of two TV’s expired. At time of purchase I was advised they didn’t expire. If I had known of the short term nature of the award certificates I would have used the purchase discount instead. The $50 I paid for the membership to get the reward or discount as WORTHLESS.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience with a rewards certificate. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Formerly Free Features Now Paywalled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's more than a little silly that Best Buy removed membership features and then made them available again for a hefty fee but hey, to my knowledge no one has ever accused Best Buy of being a customer-centric organization.
No, I would not recommend this to a friendNot helpful since I do not purchase much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't need it since I do not purchase much . I was talked into it when I purchased a laptop. Apparently it saved me money somehow. I had difficulty canceling it before it renewed. It basically was just one more thing to remember to cancel.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Maureen! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Sick and tired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to pay my $1100 CC bill and the customer service was horrible. The gal didn’t even say hello and tried to make me look like the fool. She didn’t get out of her chair as if she was too tired… Maybe she was sick and she shouldn’t have gone into work that day.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Karen! Thank you for your review of your My Best Buy Plus membership. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) with any additional questions or concerns you may have. Thanks!
Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely one of the most frustrating experiences i have had in a very long time. They still cant get my email account correctly attached to my best buy plus membership. i want to cancel and cant even figure that out
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .The My Best Buy Plus membership has many defined benefits you can see online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 If you would like support you can always reach out to us on any of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Basic service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really couldn’t take advantage of it as the options are limited
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. We want you to be confident in your purchase, and to be aware of the benefits of your membership, which includes the extended return period. Here is a link with more details: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, kindly reach out to us via social media. We would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review
Failed to live up to promise of advance notice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The entire purpose of enrolling was to get the ability to purchase an Nvidia 50 Series GPU. I was assured that I would get advance notice as a member but that never happened. So, I lost the chance to but a GPU within a minute. The good part is that Best Buy responded to my complaint by refunding the fee in full.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, MichaelM! Thanks for leaving a review regarding the My Best Buy Plus™ membership. While the membership is not guaranteed to help you obtain high demand products, we do occasionally offer members-only deals and product drops that may be helpful with securing such items. I do know that these GPUs sold out rather quickly on our website. More details on the membership benefits can be found here: https://www.bestbuy.com/memberships. I am glad to hear that you were able to get a refund on this, as we want to ensure that you are satisfied with your purchase. If you require any additional support, you are welcome to reach out to us via social media on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Beat Buy Plus Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has really gone downhill over the years. I see it as a business that is going to sink just like the titanic and circuit city. I really do not know why I got this membership. Because now with membership, you do not get installation
No, I would not recommend this to a friendThe membership is not useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think that Plus membership is useful. It actually cost me $50 in financial loss. I bought a tablet around Thanksgiving Day and got about $50 off because I first signed up for the membership. When the tablet was supposed to be $150 off owing to price matching discount, Best Buy gave me $100 off because of the discount I got for being a member. If I didn't sign up for the membership, I would have gotten $150 off.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, elite! We never want our customers to have this kind of experience, and understand your concern with not receiving a credit you were informed about. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy will not uninstall and reinstall my appliances at my new home. Yesterday I went to pick up a projector. Every model on display was not in stock anywhere in NE Ohio. BestBuy is going downhill.
No, I would not recommend this to a friendTerrible Geek Squad Service / Cancelled without no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stood up by Geek Squad after waiting 12 hours on a Saturday. Apparently they just decided to cancel all appointments that day and didn’t send any notification. This was to be a return trip to fix the same problem from a previous visit.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Having an appointment cancel without notification is concerning and we appreciate you taking the time to reach out. Please feel free to reach out to us via Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) and an agent will be glad to look into this for you and help assist. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
What a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a laptop, the kid snuck this onto the bill without me noticing (I guess it was free with the laptop?), ended up returning the laptop, and the refund was less the cost of this membership that I’ll never use. Thanks for no benefit and costing me $50. Cheers.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can understand that getting a promotion that offered a discount on the laptop and provided you the benefits of the My Best Buy Plus membership that you can explore online and not noticing how it works can be difficult. You can certainly see all the benefits to this membership online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . Please reach out to us for help with getting support on any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Don’t see the point in it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see the value in it. I kind of was tricked into it thinking I was getting a discount that day. Instead I was informed after the purchase that it would pay for itself if I watched for price changes. And I could do a price match to make up for the difference in paying for the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, TimothyB! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We certainly want you to find value in your purchase and to be aware of the many benefits that come along with the membership. The My Best Buy Plus™ membership includes free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks so much!