Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Ok For Now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t experienced any great discounts, benefits, etc.. Maybe later. Will have to rate after I’ve had it for a while. Don’t know if I will renew next year. Will have to wait and see.
No, I would not recommend this to a friendBad experiences
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the membership so I could get promotional pricing and the extra support for the washer dryer combo I bought. However, the tech support was poor, and after three attempts to get a technician out to diagnose my machines issues, getting scheduled for weeks out, and then cancelling the appt the day before or day of, I gave up pretending that they gave a shot about helping us. I cannot recommend the membership to anybody unless you get it for free.
No, I would not recommend this to a friendNot Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The membership is only good if you have a lot of money and spend it on tech. The downside is that you have to fork over a lot of money in order to save any money. If you don't make that much or not into that much tech, then it is a complete waste of money. I spent a year looking for good exclusive deals, and not a single one was appealing. They give token discounts for high priced items. Well, I can't afford high ticket items. I feel it is spitting on the face of working class Americans. I can't wait to see Bestbuy go down.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
zero value
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was told when buying a $1700 monitor that it would provide benefits like, getting the difference back when the price eventually dropped because the new model was about to come out. turns out that requires you to be within the return or exchange window and nothing to do with the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. Our Price Match Guarantee applies to all customers, although having the membership does extend the window for applying it. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Very poor customer communication.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your corporate headquarters lied to me. You would not refund a $16.00 purchase (even though you took back the product). Also, I was issued $250.00 in certificates, but when I tried to redeem them, they "magically" disappeared and they were nowhere to be found in your system. I have all the receipts and would love to talk to someone about this issue.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, ScottDavis. Thank you for leaving a review for us here on your My Best Buy Plus™ membership. It looks like you need support on a recent purchase and reward certificates. We would be happy to look into this closer and get you the assistance you need. To get started, please send us a private message on social media. We are available on the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that you are contacting us about your My Best Buy review. Regarding your membership, there are some wonderful benefits, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link for more information: https://www.bestbuy.com/memberships. We are always available to clarify things for you. Thanks!
Disappointing customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The program in of itself is great however with the customer service lacking - ie went to store to add another line on verizon and purchase a phone. Waited for rep who proceeded to go to a couple just walking into the store when we were waiting over 20 minutes for him to finish up. We proceeded to walk out.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Over promised, under deliver!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few things...BBY enticed people to join with a $25 rewards certificate. After joining closing in on two months. The certificate along with numerous follow up calls has yet to post. Still waiting?? Additionally the Member Deals are very underwhelming, lack luster savings if any, the selection on deals is not real much better than what non members get. If BBY is going to launch something that is supposed to be a benefit and enhance value please do what you promise in all the marketing and promotion material. So far at this time I would not renew or recommend. I thought this was going to be a good program.
I would recommend this to a friendI felt obliged to became member
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in Brazil and it is not suitable for me. But the best buy seller obliged me to subscribe. Thats how i felt.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, GustavoM. Thank you for taking the time to share this with us. We can understand that the My Best Buy Plus™ membership may not be right for everyone, and you shouldn't feel pressured into joining, when it's not. We'd like to review this further with you, if you can connect with us via private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). Please be sure to mention that it's in response to a "My Best Buy Review".
Terrible. Zero critical thinking skills.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Best Buy worker does not know how to do their job. Wasn’t able to help us in the store so we left and made the purchase online. Went in to pick up order and was told we entered the order in wrong so they had to cancel the order and make us wait for the refund to process.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We want you to be confident in your purchase, and to be aware of the benefits of your membership. This is far from the feedback that we strive to hear. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership is suppose to refund the difference of an item if the price drops within a month but Killeen, TX store was rude and wouldn't. Before Christmas bought Beat headphones then 2-3 weeks later the same pair was $60 cheaper. Refund price difference and buy something else there right? Wrong! The store said they couldn't honor the price difference due to tge amount which might I add was their key selling point to get people to buy the membership. After that zero stars wouldnt recommended membership just a waste of money so the store can get meet their numbers needed.
No, I would not recommend this to a friendGood for those that need it, just not me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Other than the longer window to return items, I have found little use for this membership personally. I won't be renewing it. Not that it is bad, but that I just can't find any benefit from it.
No, I would not recommend this to a friendValue on big purchase, otherwise not so much.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the old reward points better. Some discounts come on major purchases, but they decide what is discounted instead of the customer.
No, I would not recommend this to a friendBad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service has been horrible. Oven came dented. I can’t get an answer when I will get a new one. As far as membership goes I was told I could use my credits to pay off my bill…I questioned that and was told I could….the fact is I can’t…
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for contacting us about your delivery experience. Our team would love to see what's possible for you. Can you reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please mention this is in regard to your Best Buy review.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this membership by the staff around the holidays when I was buying a gift. They said this item typically goes on sale, and this membership will allow you to get the future sale price. The reality is, the sale price wouldn’t have even allowed me to recoup the price of the membership. I don’t shop here often enough for this to be worthwhile. So, not a good value for me.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events, and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
What's this even for?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really sure why I'm paying for this. I don't intend to continue.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We absolutely understand feeling concerned regarding the value of your My Best Buy Plus™ membership. Your plan provides you with up to a 60-day return window on most items, special member sales events, and discounted prices on thousands of items. We would be happy to connect with you and review your plan together. Please contact us via private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy). Make sure you refer to your "My Best Buy review" in your message.
Auto renewed without my permission
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Renewed without my permission which is not what I was told when I got it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Burt! Though the terms and conditions of the My Best Buy Plus and Total memberships found https://bestbuy.com/servicestermsconditions, are emailed at the time of purchase, I know how frustrating it can be it is not clear at the time of purchase. Our support team would be happy to investigate the specifics of your membership. To do so, please reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
My Best Buy Membership Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't even know why I agreed to this membership. It didn't gave me eny benefit. The cashier told me I would get a money back comes the Back to school or Labor day sale, but I did not. So I really regretted agreeing to this scam.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Very misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was misled into buying the membership by the representative. He told me that when my purchase went on sale, Best Buy would refund me the difference. I tried calling but because I had paid in cash, I would have to go back to the store which is a 2 hour drive to talk with the manager. The only reason I signed up for it was to get some of my money back.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Kristi! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see additional charges you didn't expect. Please know My Best Buy Total™ members receive 20% off repairs, and this discount applies to labor only. Fees for necessary parts, accessories or permits will be charged. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last year I cracked my laptop screen before my warranty had expired, I chatted with an online agent that said my coverage would not cover that repair. Well in that case I’m not sure why I spent money on coverage when I was led to believe in store that damages like that would be taken care of.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, AlexanderP! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you would like us to look into this closer, or have any questions for us, please reach out to us via social media. Our team would love to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Worthless Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the worst customer experience in my life purchasing appliances from Best Buy. This membership has done nothing to better my services. I have had 4 refrigerators, and range ovens delivered and awaiting the 5th because they are all damaged. The dishwasher only took 2 times. So far Best Buy is not willing to compensate for my troubles, other than a $100 gift card which is a joke. I would highly recommend shopping local for major purchases like this, unless you want to deal with foreign customer service who will do next to nothing to maintain customer relations.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Jeremy! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to receive assistance with your appliances, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us.