Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Value on big purchase, otherwise not so much.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the old reward points better. Some discounts come on major purchases, but they decide what is discounted instead of the customer.
No, I would not recommend this to a friendBad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service has been horrible. Oven came dented. I can’t get an answer when I will get a new one. As far as membership goes I was told I could use my credits to pay off my bill…I questioned that and was told I could….the fact is I can’t…
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for contacting us about your delivery experience. Our team would love to see what's possible for you. Can you reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please mention this is in regard to your Best Buy review.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this membership by the staff around the holidays when I was buying a gift. They said this item typically goes on sale, and this membership will allow you to get the future sale price. The reality is, the sale price wouldn’t have even allowed me to recoup the price of the membership. I don’t shop here often enough for this to be worthwhile. So, not a good value for me.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events, and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
What's this even for?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really sure why I'm paying for this. I don't intend to continue.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We absolutely understand feeling concerned regarding the value of your My Best Buy Plus™ membership. Your plan provides you with up to a 60-day return window on most items, special member sales events, and discounted prices on thousands of items. We would be happy to connect with you and review your plan together. Please contact us via private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy). Make sure you refer to your "My Best Buy review" in your message.
Auto renewed without my permission
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Renewed without my permission which is not what I was told when I got it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Burt! Though the terms and conditions of the My Best Buy Plus and Total memberships found https://bestbuy.com/servicestermsconditions, are emailed at the time of purchase, I know how frustrating it can be it is not clear at the time of purchase. Our support team would be happy to investigate the specifics of your membership. To do so, please reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
My Best Buy Membership Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't even know why I agreed to this membership. It didn't gave me eny benefit. The cashier told me I would get a money back comes the Back to school or Labor day sale, but I did not. So I really regretted agreeing to this scam.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Very misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was misled into buying the membership by the representative. He told me that when my purchase went on sale, Best Buy would refund me the difference. I tried calling but because I had paid in cash, I would have to go back to the store which is a 2 hour drive to talk with the manager. The only reason I signed up for it was to get some of my money back.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Kristi! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see additional charges you didn't expect. Please know My Best Buy Total™ members receive 20% off repairs, and this discount applies to labor only. Fees for necessary parts, accessories or permits will be charged. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last year I cracked my laptop screen before my warranty had expired, I chatted with an online agent that said my coverage would not cover that repair. Well in that case I’m not sure why I spent money on coverage when I was led to believe in store that damages like that would be taken care of.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, AlexanderP! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you would like us to look into this closer, or have any questions for us, please reach out to us via social media. Our team would love to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Worthless Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the worst customer experience in my life purchasing appliances from Best Buy. This membership has done nothing to better my services. I have had 4 refrigerators, and range ovens delivered and awaiting the 5th because they are all damaged. The dishwasher only took 2 times. So far Best Buy is not willing to compensate for my troubles, other than a $100 gift card which is a joke. I would highly recommend shopping local for major purchases like this, unless you want to deal with foreign customer service who will do next to nothing to maintain customer relations.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Jeremy! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to receive assistance with your appliances, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us.
Not a great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really worth it unless you buy from Best Buy a lotttt. The things they have extra sales on never seemed to be the items that I cared about.
No, I would not recommend this to a friendFrankly, not really worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I don't see the value of the Best Buy Plus membership. The store often has trouble looking it up (for some reason it does not automatically connect to my info), and I have not seen any price benefit or discounts aside from my first purchase. Yes, it got me discount on my first purchase under the membership, but that discount basically covered the cost of the membership itself. So, won't be renewing this Plus membership
No, I would not recommend this to a friendWhat a horrible idea.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a ripoff. You used to offer points for purchase. Those points could be used to save on other things. This gave me a reason to shop with BB, vs Amazon or others.. Now I have to PAY for a membership that might occasionally - possibly, but rarely - save me a couple of dollars. Why would I possibly renew it? And my business will now almost exclusively go to somewhere else. Sorry, but you guys screwed the pooch on this one. Lame.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, DanMiller! We appreciate your feedback. My Best Buy points are exclusive to My Best Buy Credit Card purchases. Prior to the introduction of My Best Buy Plus™, My Best Buy Members with Elite ($1,500 spending in a calendar year) or Elite Plus ($3,500 or more) memberships were able to take advantage of an extended return period of 30-days for Elite and 45-days for Elite Plus, along with member only deals. When customers reached out regarding their concerns about the spending limits and the inability to take advantage of the other perks, discounts and promotions that came with these Elite and Elite Plus memberships, Best Buy listened. They made it possible for everyone to access these benefits and extended return periods without having to spend $1,500 or more in qualifying purchases, but rather choosing to become a My Best Buy Plus or Total member. This allowed customers the opportunity to take advantage of membership benefits, including the new 60-day extended return period for most products, by choosing to purchase the membership starting as low as $49.99 annually instead of reaching a spending goal of $1,500 or more for many of the same benefits. We understand it's important to know how the membership specifically benefits you and support teams would love to help. You may connect with Best Buy via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When connecting with us, be sure to mention that it is in response to your My Best Buy Review.
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saved more money that it cost for the membership. Best buy rarely gets my business but I may be helpful later this year but I doubt it.
No, I would not recommend this to a friendnever again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use my best buy credit card to do the purchase and it was refused. When the associate called to inquire as to why it was refused I was handed the phone to talk to the credit rep. I answered all the questions and still it was refused. I was able to buy the items using other credit card. I am done as a customer of best buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello and thanks for taking the time to leave a review oabout your My Best Buy Plus membership. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
I would appreciate my money back!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, after more than 6 months of having the membership, I have not found any benefit, because the prices are the same and they do not offer good and special promotions for us. I think I wasted $50.00 and I still do not find the advantage. This is the 2nd time that I have ordered something and I choose the day I want it sent, and they bring it to me on the day they want and my packages are at the door very wet because it rained.
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership came with the purchase of a television set. I would never pay for it. Geek Squad knowledge and performance is dubious at best. Membership was good for a small discount on another purchase within the year.
No, I would not recommend this to a friendDon’t buy it’s a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U guys are the worse when it comes to membership .. I had bought a membership with u guys it was working fine and then u guys had cancelled and wouldn’t even give me a reason and then went to the the store they said I had to call customer service and customer support didn’t do anything but said sorry it was cancelled we can’t do nothing about it .. I said I had already payed for the whole year went through it together but nothing was resolved and I lost the warranty on my items thanks for nothing Best Buy..
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth paying the yearly subscription; the deals are not as inticing considering that amazon always price match the "members only" pricing.
No, I would not recommend this to a friendStrong armed into buying...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pretty much FORCED to buy this "plan" because upping a GoPro hero 13 after it was found to be not waterproof. I had purchased it two weeks before vacation, so when I returned I found out that my 14 day warranty was now lapsed. The ONLY way to return for exchange was to buy this plan.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there PaulF! Thank you for taking the time to leave a review here regarding our My Best Buy Plus™ membership. The membership does offer an extended return or exchange period, but we want to hear more about your experience and ensure that you are satisfied with your purchase. Please reach out to us on social media so that we can look into this closer. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please be sure to mention that it is in response to your My Best Buy review.
I do not recomend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the membership at the store's suggestion to get cashback on the Nintendo Switch 2, which was at launch, and I still haven't received it. I'm extremely disappointed and don't recommend anyone to join Bestbuy. I've contacted support, but they haven't responded.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience trying to receive your reward offer. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!