Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Gift card for membership is no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told ide get a $50 gift card for signing up. Turns out it's only good if I come back and spend over $300. So it's useless to me
No, I would not recommend this to a friendSo Far Not Seeing The Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Best Buy Plus program when I bought a new laptop. I had an issue with the laptop and didn't get any help from the Best Buy store when I brought in to report the issue. They said that Best Buy Plus program didn't cover this issue, even though when I purchased, I was told I would get tech support when you need it. Totally misled! How about a refund of the Best Buy Plus program purchase seeing I can't get tech support I was told would be available. Regardless, I won't be renewing.
No, I would not recommend this to a friendWe are over your lack of customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This customer service @ the physical store in State College, PA has got me using any other store for my electronics needs. Always always staff just standing around chatting about there personal life while customers wait @ checkout, or trying to get assistance.. The managers are all clueless !!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, EdP1! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent store interaction, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Did not receive $50 reward promised w/ membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a new laptop and got the membership partially for a $50 reward. I couldn't use it the same day for the $50 cover I purchased and was told it would soon be accessible separately. I followed up later and was told it had expired a few days earlier, but I don't believe it was ever delivered by email. BB was to reissue the reward within 3 days (via email), but the time has passed without a "replacement" reward.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey, Kenneth! We appreciate you posting about your experience, although this is far from what we expect for our customers. We would be happy to look into this and see what we can do to help. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Membershp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to use my membership on a purchase and was told it didn't apply to the item I was buying, so I paid more for the membership than I received in benefits. I would not recommend it to anyone, and I was not informed about the various exceptions that would qualify me for a discount. Rip off!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Linda. Thanks for sharing your feedback. We know how important it is to understand all of the benefits that are included in your membership. You can see a full lists of those benefits here at https://www.bestbuy.com/memberships. If you would like some assistance, please out to one of our live representatives through one of the social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Also mention that it is in response to your My Best Buy review.
Why Pay For This?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a month, ordered a laptop with 2 day delivery it got stuck in New Jersey for 5 days with no update as to when or if it show up ever. The member only prices were laughable. Canceled the laptop and the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Delivery delays can be difficult. We certainly are glad to research any delays if you have them again you can reach out to us on any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its not acceptable that it can not be set as one year membership
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, PeiS! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. The membership is an annually renewing contract. We want you to be confident in your purchase, and to be aware of the terms and conditions, as well as the perks of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with your membership, or if we can assist with further explaining the benefits, please reach out to us via social media. We would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Never got my 50$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t find much value to it, never got my 50$ promised to me !
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, JorgeF! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent transaction, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were so disappointed in purchasing this membership. Every time we tried to do some thing with the membership, there were some sort of exclusion. We tried to get in touch with the sales person who sold us our LG refrigerator on the phone and she was gone with the wind! Never wrote us back ! We tried emailing her several times. Before the purchase she emailed us constantly so we know she got the email, just didn’t bother responding.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We're sad to hear about your experience as a My Best Buy Plus™ member. I know it's important to get the most out of your membership. We would be happy to see if we can help in any way. Please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support.
Not happy with this at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. I dropped it before the expiration date and they did not honor until the actual expire date they said if you opt out it end right then and there.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .My Best Buy Plus memberships can be cancelled at any time. Cancellations are instant and any remaining time that may be available would be prorated in a refund. Any benefits that are used are also lowered from the refund amount. You can certainly cancel closer to the renewal date if you would like. Please reach out if you need support to any of our social media profiles below. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Good dicounts, bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great cakuse I got my computer discounted but you cannot get through to costomor swevwice and the phone line is soooo annoying. I tried upgrafing my plan and i talked to over 10 people and my plan os just noe working
No, I would not recommend this to a friendOnly used it once
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really haven’t used it except for initial purchase in February 2025
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Esther! Thank you for your review. We're sorry to hear your My Best Buy Plus membership hasn't been the right fit for you so far. We want to make sure you're fully aware of all the great benefits it offers, such as free 2-day shipping, exclusive member prices, deals and offers on thousands of items, extended 60-day return window on most product and more! We'd be happy to discuss these benefits with you in more detail and address any questions you have. Please call us at (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. Thank you!
Never take this membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste membership. Inspite of being Best Buy plus member, not getting price match. Online says go to store, store says cannot do. Chat says you are eligible and money will be credited in 7-10 days. What a waste team.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Nike! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it for over a year. Has no real benefit at this point.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Many of the benefits for our membership may be hard to notice on a daily basis. You can certainly look at the different membership benefits and options online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 Please reach out to any of our Social Media Profiles for support if you have further questions or concerns Facebook (facebook.com/BestBuy), Twitter/X (x.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
wont accept dispute
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to dispute a charge. kept kicking me out so couldnt dispute it
No, I would not recommend this to a friendWhy is this not just free?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If this is needed for the products that BB sells, well those products must not be very good. BB, and all retailers, should stand behind their products without extorting customers with high costs due to the shoddy products being sold.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there, I can understand your concerns surrounding this. Your My Best Buy Plus membership can certainly be returned if you decide you no longer want the membership. Please note that any benefits used may be charged from any return amount. If you would like support please reach out to us on any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy).
never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really worth it unless you make frequent purchases from Best Buy
No, I would not recommend this to a friendPlease cancel this membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to cancel this membership immediately. Please advise how to do so.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello James, We hear you, when you’re ready to cancel, we want to make that as smooth as possible. You can review your membership details and benefits anytime at https://www.bestbuy.com/memberships, but since account‑specific help isn’t handled here, the quickest way to get your cancellation processed is to message our social team directly. Just reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and let them know it’s in response to your My Best Buy review so they can take care of it right away.
Not worth it to us.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership has not offered any savings or benefits for us.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, CynthiaK! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our memberships: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Not happy with the extra cost to fix the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is just a way to get more money from customers. What this covers should be part of there normal service to all their customers
No, I would not recommend this to a friend