Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They lied to me saying it was included with my $3000 order. Instead they charged me $50 still and I didn’t want it if it wasn’t already included. I told that to them and they still did it without permission
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Kayla! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss this and manage your membership, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Terrible service. Do not use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store representative made false promises on price match. Customer service was no help. I have to manually reach out for a price match when promised it would automatically notify me. A terrible service. The excuse is a one-time mistake when in reality it is intentional to not do the price match.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Eric! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not worth having
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only got it to receive a discount on my purchase. Dont feel like its worth purchasing otherwise.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Mariss! Finding almost immediate savings by means of an extended price match period is definitely one way to get the value out of a My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told i needed this to be able to order things and pick up from the store. Tried this and its either always sold out or says "In store pick up only" waste of money and time
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Brittani! Thank you for your review of your My Best Buy Plus membership. We understand how challenging it can be when you feel like you're not getting the benefit that you bargained for. We always want to make the best options available to our customers, and we'd be happy to discuss the benefits of your membership with you. For more information and support with managing your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. Thank you!
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having issues with a geek squad install. I have called twice and get hung up on when someone is transferring me to the right place. Other than that, I am not sure what all I got out of being a member. Considering I have a Best Buy credit card, I shouldn’t have to pay for both a credit card membership fee and a Best Buy fee. At least with an Amazon Prime membership, I get free shipping and tons of shows on prime video.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Joshua,
Thank you for sharing your feedback regarding your experience with Geek Squad and the Best Buy membership. I understand how frustrating it must be to encounter issues when trying to get assistance, especially after multiple calls. It’s disheartening to hear that you've had trouble connecting with the right support, and I appreciate you bringing this to our attention.
I’d love to document your thoughts on the Best Buy credit card and your concerns about the membership benefits. Please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email. Also, please mention that this is in regards to your My Best Buy review. Our support team is eager to learn more and assist you further.
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
We hope to hear from you soon.
Best regards,
Plus membership
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much rewards and benefits. If you can wait out or watch through app notifications normally, this does not make sense
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been over a month and I have not received any membership information or coupon from the purchase I made on March 7. I paid additional for this, but the coupon was supposed to "make up" for the additional fee. I held off on giving this review to wait for the month - well that is past and still no info or coupon.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for your feedback! Your My Best Buy Plus membership unlocks some great savings and perks such as free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales events and products, and an extended 60-day return window on most products. While I am unsure what coupon you may have been expecting, we'd be happy to look into this further. Please call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships for support. Alternatively, you can reach us on social media at Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is regarding your My Best Buy Plus review. Thank you!
I don't see any value in this membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see any value in this membership. I went to Best Buy to ask advice on a computer that I bought there and the lady asked me if I had made an appointment. She did look at the problem but didn't really check it. I went to an independent store and got the problem solved.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! Thank you for taking time out of your day to leave a review. We are saddened to hear that you were unable to get the service you needed. We would love to document your experience and assist. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Can I get my $50 back?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the membership cus Pokémon was going to have two drops in the month of may and the membership was supposedly going to give me a better chance at buying at least one item per drop and both times I wasn’t able to get any items. Pretty much paid the membership for nothing :’(
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We are sad to hear that you are unhappy with your My Best Buy Plus™ membership. We would be happy to assist you with cancelling your service. You can reach us by calling (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. If you need further assistance, contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
how does this work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not really sure how this works, it did save me some money on a smart tv. am I supposed to save money every time I buy something from best buy? Keep receiving lots of emails from Best Buy about deals and specials.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for being a member of My Best Buy Plus. As a member you qualify for many great benefits, such as free 2-day shipping, a 60-day Return & Exchange Promise for most items, and exclusive promotions. We are always evaluating ways to provide exciting benefits to members, so please be sure to check out www.bestbuy.com/memberships for more information.
Not for me...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, the Plus membership has been of no value to me. I received an email with a discount on a Sharp drawer microwave I had viewed online. I waited a few days to make sure that was my best value, and purchased the Plus membership to take advantage of the lower price. Alas, there is no lower price. I ended up buying the Sharp from another vendor. I feel I was deceived into buying Plus membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although I'm concerned to hear you feel this way and that you felt deceived or misled. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Have not used the membership yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it's worth the money. Don't know if we will use it. Bought it in case the TV we purchased drops in price.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, DebbieCS! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. chat live with an agent here: https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would be happy to help with any questions you may have.
Bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for speakers and install. One week before my installation date I was told Beat Buy would have to reschedule because Norman , Ok site would not be doing installs anymore. They only gave me dates for weekdays and I work. I cancelled all orders immediately. Terrible service.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership, MichaelM. It looks like your review is related to a recent installation, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our memberships: https://www.bestbuy.com/memberships. Thank you!
never again - will only shop there in emergency
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.forced to purchase this to make a return on a faulty product (2nd of two of the same Hard Drive that broke)
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, SarahJ! We appreciate you sharing your experience with your My Best Buy Plus™ member. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!
For further assistance with your experience, please reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Not the “Besr”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m just made my first purchase with the membership. Not only did the package arrive delayed, I got a message while entertaining on Friday and setting up that my package was delivered that resulted in a big run around, more messages, and it finally arrived today.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Chell! I can fully understand wanting your package to arrive without hassle. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
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||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a cellphone and they told me to pay an extra $49 to have and transfer my information. And they could not do it. I had to go to another store and pay 80 bucks at a phone store to have them. Transfer the information. So I basically got ripped off for $49. That was wrong.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership, StevenM. This is far from the feedback that we strive to hear. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. We would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks!
Not sure this isn’t just another gimmick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t use it after first purchased. Your prices are not that competitive overall so never was never enticed to buy anything further.
No, I would not recommend this to a friendBeing a member is not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to correct a credit card introductory offer and after being transferred twice I was disconnected. Do not get the Best Buy credit card or pay into any membership. I feel cheated.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! It's concerning to hear you weren't able to get support with this credit card offer. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more about your experience and provide any assistance you need now.
False advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by an associate that having the membership would help me get priority access to hard to get products. During the recent nvidia launch I actually had an item in my cart and then it flipped to sold out. This has happened twice now since the product launch. Meanwhile a friend was able to get one through Best Buy using a bot with no membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Lane! We are saddened to hear that you are unhappy with the member exclusive sales events that you receive with your My Best Buy Plus™ membership. Customer feedback is incredibly important and we would be happy to make sure these concerns get escalated to the appropriate teams. Please feel free to contact our team by sending us a private message via Facebook (https://facebook.com/BestBuy), Instagram (https://instagram.com/BestBuy), or Twitter/X (https://twitter.com/BestBuySupport). Be sure to include "My Best Buy Response" in your message.
Membership
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much forced into purchase. ‐-'zzzxxxxxxxxxxzxxxxxxxxzzzzzzxzzzzzzz. Zzzzzz
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello Sandy! Thank you for your review of your My Best Buy Plus membership. We understand our memberships may not be a perfect fit for everyone, and we're sorry to learn you feel forced into your purchase. Fr support with cancellation or any questions or concerns, feel free to reach out to us on Facebook: https://bby.me/0bv7Ah Instagram: https://bby.me/sgAO7E Twitter/X: https://bby.me/4L7Xyc.