Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Used it once in a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the membership to save money on a delivered purchase. Never used it or saw the value in it beyond the introductory discount.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Mel,
Thank you for reaching out and sharing your feedback about the membership. We want every customer to see the full value of their membership, and I’d love the chance to discuss the benefits with you to see if there are options that could be useful for you.
Please connect with us through a private message on one of our social media platforms: Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/BestBuy. In your message, kindly include your full name, phone number, and email, and mention that it’s in regard to your My Best Buy review. Our support team would be happy to learn more and assist.
We hope to hear from you soon.
Best regards,
Membership not related to performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received a great value on a package of appliances we bought; however, the delivery of the appliances was totally messed up and made for a really bad situation for our family as we moved into a new house.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We certainly understand how you are feeling after your recent delivery did not go as expected and caused further problems for you. We would love to review this further with you, as we work to assist you with this situation. To begin, just send our team a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy). From there, we will partner you with a specialist who would be happy to help you.
I was strong armed into joining.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was strong armed into joining. All because I made a purchase that had a two week return policy. Kick rocks. You suck. I never purchased another item for a year now. And unless zombies take over the earth and you’re the only store standing, don’t count on me visiting. Bye FeFe.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Jeremy! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Don't Expect "Plus" Treatment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership meant nothing to the staff when we needed to return a tv we purchased the same day. The TV was broken in the box once opened and they refused to return the device. Refunded the membership the next day and will be cancelling our cards and accounts.
No, I would not recommend this to a friendSpend the gift card as soon as you get it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told I would get a $50.00 gift card for signing up. I did receive the email for the $50.00 but did not realize it expired after one month. I was one week late in redeeming my Gift and was denied at my local store. Very disappointed. Kind of feel duped.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience redeeming your gift card. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
$200 plan not worth it anymore. Go with $50 plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have been a BestbuyTotaltech member for two years. That is the higher $200 plan. At first it made sense because there was a lot more installation services at no cost and special sales included. I have watched these perks be taken away from the Totaltech plan to the point of it being usleless to me. So I downgraded to the lesser $50 plan. I am a fan of BestBuy and I spent $15,000 there over the last couple of years. I expect more. If you keep taking away the benefits your loyal customers enjoy then why not go elsewhere?
No, I would not recommend this to a friendUtterly useless from how it started out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the year i had BB+, i never found it particularly useful. At first they used to offer B2G1 Nintendo Switch games as a perk, but they removed it. I've had no reason to have BB+ since and as such, will no longer continue with it. The also killed sales of movies in disc, so there's no reason for me to shop at Best Buy. The deals are not interesting, and really it's a sleazy upsell for returns and free shipping.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to get a discount only to find out the sales person was wrong about the discount so I wasted $50 Haven’t seen the benefit of having the membership plus
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We're sad to hear about your experience as a My Best Buy Plus™ member. I know it's important to get the most out of your membership. Please know the extended 60-day return policy applies to most products and not all, and further details on exclusions can be found on our Return and Exchange page. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
I want to cancel my membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not use it enough to pay for it, and I want to cancel it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have been unhappy with the features of your My Best Buy Plus™ membership. We would love to connect with you and work to review these concerns in depth. Please feel free to reach out to us by sending our team a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy). Be sure to refer to your "My Best Buy review" in your message.
Don't waste your money, read the fine print!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a complete rip off. The sales associate convinced me to purchase the membership, and all but guaranteed me that I would get money back on this purchase during holiday sales, because my purchase was less than 60 days from Black Friday sales. I see that the computer I purchased went on sale recently, but the fine print says that "activatable devices" only have a 14 day return period, not 60 days as promised by the sales clerk! That means no price match!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! Thanks for your review. Computers are not "activatable devices" unless they connect to a cellular network. Activatable devices are cell phones, smart watches that are cellular, and cellular tablets. Computer most likely fall under the 60 day return policy, and can be price matched as long as you are within that time period. Please feel free to reach out to us at 1 (888) BEST-BUY or 1 (888) 237-8289 with any questions.
Loss my 250 reward certificate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever, lost my 250 reward certificate that I never redeemed, and they keep tell me I redeemed, and I ask them what have I purchased they can’t tell me, when I redeemed can’t tell me, and I ask for supervisor and she said supervisor says you redeemed too, but I did not even purchase anything after I purchased my computer, I will never go back to Bestbuy again, I canceled everything I have with Best Buy…
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, XiaZ! Thank you for being a My Best Buy Plus™ member. We are saddened to hear that you have been unable to use your $250 reward certificates. Call (888) BEST-BUY or (888) 237-8289 for assistance. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist/
You already know membership resulted in cancellati
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic renewal of my membership resulted in a payment I didn't make because I didn't realize there was anything on my account. I called up customer service they would not waive my late fee. So I canceled my credit card with Best Buy. I deserve better I demand better.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate you taking the time to leave a review. Although, we are sad to hear that you were unable to receive a refund on a fee. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only benefit I received from this was to learn of financing options... nothing more. On top of it, somehow due dates moved around and I missed one that piled late charges on. I tried more than once to cancel and that was not easy either. A complete waste as far as I'm concerned.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi David! Thank you for your review. One of the great things about our membership options is the convenience of yearly auto-renewal versus a monthly membership fee!. We'd be happy to help you explore the many perks your My Best Buy Plus membership has to offer. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. Thank you!
Not even close to being worth it at this point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it will get better over time but right now it is a huge waste of money. They dont change out the items you get a discount on regularly and it is basically the same things every time. I havent seen any reason to keep this going and i only got in because of a promo where it was free. Definitely not worth buying yet but maybe they will make it better from feedback or just get rid of it and go back to the old way of banking points and getting discounts.
No, I would not recommend this to a friendVery poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience has been a nightmare. Orders mixed up. Bought refrigerator and dishwasher on Feb 22. On april 15 we received fridge and now 24 hours later realize it does not cool properly. I am now told a repair person will be here April 29 (2 weeks). It is difficult to get through on the phone lines for assistance
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for sharing your experience, and I'm truly sorry to hear about the difficulties you've encountered with your recent appliance order. I understand this is a significant issue that needs prompt attention. As this involves specific details about your Best Buy order, delivery, and appliance service, to get immediate assistance and resolution, feel free to reach us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, referencing your My Best Buy Plus™ review. Thank you.
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I could get a price change within 60 days of purchase. The price went down $300. I was told that because I received a $300 cash card, I wasn’t able to get a price change. The cashier talked me into using the GC towards an extended warranty the day of purchase. Very sneaky!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, MichaelK! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent price match request, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
No Real Benefits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no real benefits on having the Best Buy Memership
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Martin! Thank you for your review of your My Best Buy Plus membership. As a My Best Buy Plus™ member, you're already unlocking significant value with perks like free 2-day shipping, special member pricing on a wide range of items, exclusive access to sales and products, and a longer 60-day return window on most purchases. If you have any additional questions about your My Best Buy Plus™ membership, feel free to reach us at (888) BEST-BUY or (888) 237-8289, or online at https://www.bestbuy.com/memberships.You can also connect with us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) as well, referencing your My Best Buy Plus review. Thanks!
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by an employee when checking out that I would get a coupon code if I signed up for this service in a couple days. It never came. I feel like I signed up just so he could meet his quota. Feels scammy. Disappointed I waisted my time and money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, Gwyn! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent transaction, and we would be happy to look into this closer to better advise. For support, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Bad business practice, exploitative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was forced to buy this to return a phone. Would not recommend. Horrible business practice
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Adam! We appreciate you sharing your experience with your My Best Buy Plus™ member. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!
For more information and support you are welcome to reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Worst possible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I have ever owned or conceived of viewing. The remote is very inconsistent (and defectively designed) making it hard to change channels or streaming programs. Frequently it takes 1-2 minutes for receive programs after turning on the TV. An abonmination!!!!!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience with your appliance. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!