Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
DO NOT BUY THE PLUS MEMBERSHIP. IT IS A SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THE PLUS MEMBERSHIP. IT IS A SCAM. I purchased a TV, Fridge, Washer and Dryer for 6K. I was told by the BB sales associate and by the manager that they would do a sales match in 60 days if I purchased the plus membership. The TV dropped by $200 at BB, but BB is refusing to honor the price because it is a Thanksgiving special???? This is not mentioned on the receipt or anywhere else.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! We never want our customers to have this kind of experience, and I understand your concern with your price match. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Do not get Best Buy membership BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you can use other credit - use it! After 12 months the credit is automatically renewed. If you do not pay this with a renewal fee you begin to get fees tacked on that are criminally high. This is not an exaggeration. It is extremely difficult to get this fees reversed. When I finally did they charged me an additional charge to get them off. Forget it. Best buy you lost a long standing customer.
No, I would not recommend this to a friendIt’s not the membership I hate it’s dealing w/BB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful service very difficult to reach anybody to talk to them all you ever talk to as a computer every time I have to call Best Buy. It gives me a major headache. It’s always at least an hour and a half to actually talk to a human being you can never ever ever ever ever
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had an issue trying to get answers to your Best Buy concerns. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Not clear about $50 credit. Wish I could get a refund.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for your review. We're sorry to hear that your membership experience hasn't been what you'd hoped for. While your My Best But plus membership does offer many discounted services, we'd be happy to help you understand the specific benefits that are included with your My Best Buy Plus membership. You can find detailed information and support here: https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 or for more personalized assistance with any questions or concerns, please reach out to us via Facebook, X (@BestBuySupport), or Instagram (@BestBuy) and mention that you're following up on your My Best Buy review. Thanks!
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. I only joined to get there buy 2 get 1 switch game free deal and they took that away soon after. Hardly any deals to make this worthwhile
No, I would not recommend this to a friendCEO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's membership used to offer great benefits, including hassle-free installations and valuable protections that made it worth the investment. Unfortunately, they've canceled many of these perks, leaving the membership with little value. Now, it feels like a waste of money, offering no real benefits or protection. It's disappointing and comes across as a scam to keep customers paying for a service that no longer delivers what it promises.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello Defense.
We appreciate you for sharing this review with us today, although this is far from what we like to hear from our customers. I would love the chance to talk more about the My Best Buy Plus membership to go over the different benefits it offers. Can you please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email. Also, please mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist.
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
I hope to hear from you soon.
Thank you,
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total scam. I purchased a speaker. My wife wanted something that was more integrated. I returned it approximately 20 days later. I had to buy the membership to be able to return it. Do not recommend buying from Best Buy because of the business practice.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for taking the time to leave a review here regarding our My Best Buy Plus™ membership. The membership does offer an extended return or exchange period, but we want to hear more about your experience and ensure that you are satisfied with your purchase. Please reach out to us on social media so that we can look into this closer. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please be sure to mention that it is in response to your My Best Buy review.
Not even sure what the membership includes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont really even know what the benefits of membership is.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships
Very unhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was promised that the geek squad would come out and set up my TV and Sound board. That didn't happen even though that's what i paid for. Instead you sent a third part to do your work
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Delivery and installs may be completed by Third Party installation teams depending on scheduling availabilities. If you have concerns with your install experience please reach out to us on any of our social media profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So so. I wouldn’t recommend the membership. I don’t think My Best Buy Plus is worth any cost.
No, I would not recommend this to a friendCharge Extra Just for two months returns?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really think that Best buy should provide two months free returns without charging for a membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, AmyM! Thank you for being a My Best Buy Plus™ member. In the past, My Best Buy Members with Elite ($1,500 spending in a calendar year) or Elite Plus ($3,500 or more) memberships were able to take advantage of an extended return period of 30-days for Elite and 45-days for Elite Plus. When customers reached out regarding their concerns about the spending limits and the inability to take advantage of the other perks, discounts and promotions that came with these Elite and Elite Plus memberships, Best Buy listened. They made it possible for everyone to access these benefits and extended return periods without having to spend $1,500 or more in qualifying purchases but rather choosing to become a My Best Buy Plus or Total member. This allowed customers the opportunity to take advantage of membership benefits on day one, including the new 60-day extended return period for most products, by choosing to purchase the membership starting as low as $49.99 annually instead of reaching a spending goal of $1,500 or more for many of the same benefits. Please visit https://www.bestbuy.com/memberships for details regarding your membership. If you'd like to discuss your experience further or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more about your experience, share your feedback, and provide any assistance you may need.
Lost all my points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase never loaded on my account. I lost $85 worth of points to purchase. Spoke with India and in the middle of the purchase she hung up on me. Points expired according to her that day. Bogus CS and information. Lousy CS!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a scam, just like everything else. I did not want it, the salesman signed me up - I cancelled all of my purchases and then to cancel my membership and get my $54 I had to call the GEEK squad to get my monies back. The salesman could not get that monies back for me. I did NOT do this, because if it's anything like your customer service people - they are just down right rude. Shame on you Best Buy - you should not have to pay for a membership to get the best price in your stores.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Kathleen! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for any further assistance you need.
Not sure about this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure this did anything for me. Seems like a waste of money
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Duke! Thank you for reviewing your My Best Buy Plus membership. We really do understand that a membership needs to feel just right for you, and we'd be delighted to discuss how its many advantages can specifically apply to your situation. You can find all the details at https://www.bestbuy.com/memberships, or please don't hesitate to call us at (888) BEST-BUY (888) 237-8289. Thank you!
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got for the buy 2 get one free on Nintendo Switch games but the discount was discontinued. Yeah it’s nice to see special offers here and there but I don’t really see the value in this membership.
No, I would not recommend this to a friendNo value unless you need more items to purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't understand the value of the money I paid for it. All I get is advertising email with price breaks on more products.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The discounts provided for members are not really that great - majority 10%. That's similar average discounts I receive from others and advance sneak peeks without membership fees.
No, I would not recommend this to a friendMembership does not help me at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really cannot review this as I cannot get into my email to actually see what is going on, if anything. When I try to change my pass code, I am informed that a text will be sent to my phone. I never get a text. I called the number as I was informed I needed to call, and the associate could not help me. So I am done.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, SandyM! Thanks for leaving a review for us here regarding your My Best Buy Plus™ membership. I apologize for the troubles you are having accessing your membership. You need to log in using the email address and phone number associated with your membership in order to have access to your account. We would be happy to guide you through this process if you reach out to us. We are available on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Please note that there are some wonderful benefits to your membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thank you!
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've spent 10 hours+ chatting with representatives, speaking with them over the telephone, and visiting the store; they still have not been able to update my app so that it shows my purchase history and rewards. Not impressive for a company that claims expertise in technology.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with our app. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Worng stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My salesperson fauled to explain the difference between a slide in model vs a free standing model. I now have to retirn thsi and grt a different ine.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you did not get the help you needed while shopping for a new appliance as a My Best Buy Plus member. We would be happy to step in and assist you with these concerns. Please just send our team a private message on social media, so we can help. Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).