Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Membership worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to cancel, I was misled when this was booked to begin with.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello Charles it's really unfortunate for us to hear this happened, feeling misled is incredibly frustrating, and we want to help clear things up. Your My Best Buy Membership comes with a variety of benefits like product protection options, exclusive pricing, and 24/7 tech support, which you can review anytime at https://www.bestbuy.com/memberships. If you still want to cancel or need help understanding the charges, our social team can take a closer look at your account; just reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and let them know it’s in response to your My Best Buy review.
Don’t Do It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ríp off and I knew it. I initially refused this but sales guy (Abraham) advised there would be an imminent sale of product in future. This would then kick off a savings to cover the cost of membership. None of it happened.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can certainly understand that deals that may come up that may not have fit your purchase options can be difficult. You can reach out us on any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) for further support.
Beware automatic renewal fees
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My original membership was free for two years with the purchase of a new laptop and I enjoyed it up until the point where I was automatically charged the renewal fee. I was not made aware that my consent for an automatic renewal was made at the time of my purchase.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Ethan! Thanks for being a My Best Buy Plus™ member. Seeing a renewal fee can be confusing if you were unaware. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Membership charged but under a wrong name
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service wasn’t bad but they never corrected my name and plus charged me a subscription that doesn’t appear in my account…just saying…can you fix that?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .If you are having issues with your account, please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and we would be happy to assist with getting your account corrected.
Pass on the Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much of a benefit for the annual membership plan.
No, I would not recommend this to a friendUnable to log in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not log into my best buy account. I have my membership number but the site will not let me log in with my email
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Christina. Not being able to gain access to your account can be frustrating. We would be glad to look into this for you and best assist. Feel free to reach out to us on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) for assistance. Thanks.
Major mess up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As far as I know, I do not have a membership You ran a credit check with Experian and it was rejected. I checked with the agency and found my Credit number is 826 out of 850. Sounds like someone messed up a potential customer for you.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We are sad to hear that you are unhappy with your My Best Buy Plus™ membership. We would be happy to assist you with cancelling your service. You can reach us by calling (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. If you need further assistance, contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Canceled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled it. Not sure whether the rep lied or just didn’t know what he was talking about. Definitely misrepresented the program and benefits. You should know all this based on my call to cancel. Surprised you’d ask me to rate.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Thank you for sharing your experience. Ratings are meant to better help others looking to purchase the same item an idea of the benefits it may provide or any deterring factors. Please do reach out to us on any of our Social Media Profiles if you have further concerns you would like to share with us. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Hoping this was worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't seen the perks of having this yet. Hopes it wasn't a waste of money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Vanessa! Thanks for taking time out of your day to provide your feedback. We are sure you will enjoy all the benefits that this membership provides. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Unhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we are unable to access this membership because it contains an email address for spectrum "socal.rr.com" that is no longer accessible. we have tried to get the account updated but have not been successful. Surprised that your customer service can't get this fixed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Janie! Thank you for your review of your My Best Buy Plus membership. We're sorry to hear of the issues you've had with accessing your membership, and we'd be happy to look into this further. Please feel free to reach out to us on on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) as well, referencing your My Best Buy Plus review. Thanks!
membership is a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In store, salesperson said I would earn a reward for this purchase. Came to be told by online support that there are no rewards given unless purchase is made via Best Buy's own credit card. This is a scam.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello and thanks for leaving a review. Please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist.
Sad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t noticed any perks wouldn’t recommend ………..
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Doesn't do all it says
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought it was. I thought there would be priority access to new products.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Gabe! I can understand wanting clarity on your My Best Buy Plus™ membership. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you have any additional questions, please reach out to us via social media. Our team would love to help you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Doesn’t kick in for a few days, be careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this right before making another purchase and it did not apply the 60 day return window as promised. I talked to 3 support members who made it sound like it would be easy to fix and the final person made it clear they wouldn’t be able to fix it. Don’t buy this unless you can wait a few days for the membership to kick in. My only option now is to go plead with the in store manager I picked up my purchase at.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, TonyC! A My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping. We're saddened to hear that you had difficulty using it early on. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). We'd be happy to help with any questions or assistance you may need regarding the specifics of your membership. When reaching out via social media, be sure to mention that it's in response to your My Best Buy Review.
Need help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership did not provide me with the service that I expected. I have been bounced around between Best Buy and Samsung to have the door of the newly purchased refrigerator fixed. This is unfortunate and unexpected from Best Buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Abdulhussain! We're sad to hear you're not happy with your My Best Buy Plus™ membership and you are having issues getting your appliance serviced. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really a waste of money. There is never anything I’d like to buy. Switch2 or gpu’s would be nice. It always seems like they are trying to promote crap they want to get rid of. Won’t sign up again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are disappointed to hear that the members sales events through your My Best Buy Plus™ membership have not met your needs. Your membership also provides you with an extended 60-day return period, free standard and 2-day shipping, and special members pricing on thousands of items. We would be happy to connect with you and review these concerns in depth. Please contact us by privately messaging our team on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
Offer redemption too short, poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you fulfill the terms to get a gift card reward, they ONLY GIVE YOU 30 DAYS TO REDEEM IT - BEWARE OF THIS. Then if you miss that deadline by just 1 or 2 days because of a family emergency, their customer service agents do not offer any flexibility and you're out of luck. I will be not renewing my membership and do not recommend it - not worth the cost, poor customer service.
No, I would not recommend this to a friendPurchased Under Duress
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made a large appliance purchase. The prep work for installation was beyond the return limit by a week. I was told that the only way that I could return the defective merchandise was to buy the membership. I had no choice.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can certainly understand that having been provided an option for returning something outside of the standard Return and Exchange Promise window can be difficult. We would be glad to notate your concerns if you would like to reach out to any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Refund not issued
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two Ring doorbells that weren't installed and supposed to be returned to the store by the technician over a month ago. I still haven't received my refund, even after calling customer service.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! We never want our customers to have this kind of experience, and I understand your concern with not receiving your refund. Call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
What's the policy on exchange?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The perks only work if you keep buying products. Most of the time the clerks arent fully aware of the perks and just give you some random answers. I bought a set of camera that I tried out but on the fence about and wanted to exchange. Will they let me upgrade?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! You ask a great question. With the extended 60-day return period for members, this may be possible and the Best Buy Return and Exchange Promise covers this as well. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love to help.