Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Sad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t noticed any perks wouldn’t recommend ………..
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Doesn't do all it says
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought it was. I thought there would be priority access to new products.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Gabe! I can understand wanting clarity on your My Best Buy Plus™ membership. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you have any additional questions, please reach out to us via social media. Our team would love to help you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Doesn’t kick in for a few days, be careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this right before making another purchase and it did not apply the 60 day return window as promised. I talked to 3 support members who made it sound like it would be easy to fix and the final person made it clear they wouldn’t be able to fix it. Don’t buy this unless you can wait a few days for the membership to kick in. My only option now is to go plead with the in store manager I picked up my purchase at.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, TonyC! A My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping. We're saddened to hear that you had difficulty using it early on. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). We'd be happy to help with any questions or assistance you may need regarding the specifics of your membership. When reaching out via social media, be sure to mention that it's in response to your My Best Buy Review.
Need help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership did not provide me with the service that I expected. I have been bounced around between Best Buy and Samsung to have the door of the newly purchased refrigerator fixed. This is unfortunate and unexpected from Best Buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Abdulhussain! We're sad to hear you're not happy with your My Best Buy Plus™ membership and you are having issues getting your appliance serviced. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really a waste of money. There is never anything I’d like to buy. Switch2 or gpu’s would be nice. It always seems like they are trying to promote crap they want to get rid of. Won’t sign up again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are disappointed to hear that the members sales events through your My Best Buy Plus™ membership have not met your needs. Your membership also provides you with an extended 60-day return period, free standard and 2-day shipping, and special members pricing on thousands of items. We would be happy to connect with you and review these concerns in depth. Please contact us by privately messaging our team on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
Offer redemption too short, poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you fulfill the terms to get a gift card reward, they ONLY GIVE YOU 30 DAYS TO REDEEM IT - BEWARE OF THIS. Then if you miss that deadline by just 1 or 2 days because of a family emergency, their customer service agents do not offer any flexibility and you're out of luck. I will be not renewing my membership and do not recommend it - not worth the cost, poor customer service.
No, I would not recommend this to a friendPurchased Under Duress
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made a large appliance purchase. The prep work for installation was beyond the return limit by a week. I was told that the only way that I could return the defective merchandise was to buy the membership. I had no choice.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can certainly understand that having been provided an option for returning something outside of the standard Return and Exchange Promise window can be difficult. We would be glad to notate your concerns if you would like to reach out to any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Refund not issued
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two Ring doorbells that weren't installed and supposed to be returned to the store by the technician over a month ago. I still haven't received my refund, even after calling customer service.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey there! We never want our customers to have this kind of experience, and I understand your concern with not receiving your refund. Call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
What's the policy on exchange?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The perks only work if you keep buying products. Most of the time the clerks arent fully aware of the perks and just give you some random answers. I bought a set of camera that I tried out but on the fence about and wanted to exchange. Will they let me upgrade?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! You ask a great question. With the extended 60-day return period for members, this may be possible and the Best Buy Return and Exchange Promise covers this as well. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love to help.
Not as good as it sounds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to match prices from internet stores. They compare to big boxes only while state "match price" very general
No, I would not recommend this to a friendStill waiting for the $50 reward promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was promised $50 gift card/reward amd have still yet to receive it. I hace a case # for the matter… still waiting. It’s been a month nearly. Still no emsil containing the reward. (And no, it’s not in spam like they keep asking me)
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience trying to receive your rewards. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Could be better
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Not enough benefits for being a "member" as of 2025
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for your review. We truly want you to get the most out of your My Best Buy Plus™ membership and enjoy all the great savings it offers! As a member, you unlock fantastic perks such as free 2-day shipping, exclusive deals just for members, extended return windows, and so much more! You can explore all the details and benefits of our Best Buy Membership options here: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-total/pcmcat1629315977983.c?id=pcmcat1629315977983. Thanks!
Scam, they'll cancel your service plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy cancelled the service plan we had on my wife's phone without notifying us or anything.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello BrianP,
Thanks for letting us know about this experience. Having a service plan end unexpectedly especially without clear communication can be really concerning and we can understand why you would be frustrated. If your wife’s phone protection was canceled, our support teams can look into what happened, review the account details, and help determine the next steps. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention that it’s in response to your My Best Buy review so we can assist further.
buyers remorse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was sold a boat load of goods!! was told xbox seiries x would be a black friday sale item so I could get a price match and thus far. . .,its like 12.00 off
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Phillip! Thank you for your review of your My Best Buy Plus membership. We're sorry to hear your membership hasn't performed as expected. While we understand memberships aren't a fit for everyone, we'd be happy to assist you in exploring the specific benefits that are included. For more information and support with managing your membership, call (888) BEST-BUY or (888) 237-8289, or visit https://www.bestbuy.com/memberships.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I signed up for this they told me I would receive a $20 reward from the purchase but this is not the case it was sort of a bait and switch type scam it goes for the next $300 or more purchase I felt really duped
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can understand concerns with not receiving a reward you were expecting can be difficult. Please reach out to us on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Not supportive...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much just the salesman on the floor and then after that nothing. Even that wasn't the greatest experience. He did call over a supervisor, to figure things out, but he wasn't that well versed in how the promos were working. Afterwards I tried to email him and got no response. There's just no support here! If you're looking for somewhere that will have follow up where you can contact someone in case someone advance bought a new device, this is not it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Sharon! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to receive assistance, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
Bad business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A scam membership to scare customers into buying it to increase warranty/return times. Horrible business practice and not customer friendly.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Not liking the benefits of the My Best Buy Plus membership can be difficult. You can certainly reach out for support to any of our social media profiles below for support.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Not happy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only purchase this because a sales person gave me a different price on the product and at the register said the only way could get it down so if I purchase this membership. Not impressed almost felt like a bait and switch. I know it was not intended on his part, but the price he gave me was his employee discount price when he looked it up on his phone. Not the customer price.
No, I would not recommend this to a friendI didn't want to renew it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish that I had gotten a renewal e=mail BEFORE it automatically renewed. For that reason I am not happy with it.
No, I would not recommend this to a friendNot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re going to purchase a lot of items from Best Buy it may be worth it. There are some benefits, but I wasn’t someone who was able to use all the benefits.
No, I would not recommend this to a friend