Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Not renewing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For me it's a waste of money if you don't use it alot
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Sledhore! Thank you for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. I can certainly understand wanting to maximize your membership. There are some great benefits that are included, like free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Don’t buy this membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant use my membership because you dont ship to my adress I placed some orders and you cancelled all of them
No, I would not recommend this to a friendI like the price savings but y'all need to figure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I agree that the Best buy membership is a value, but what I don't agree with is the simple fact that I purchased a product and wanted to return it 15 days later and it's no longer returnable. I thought that is what Best buy Plus did. Was extend your return time or am I wrong about that? I would love that to be clarified. Too bad you can't add a photo to this review, but if you'll look at my review under the ASUS router, you can see the screenshot of it being non-returnable after the purchase date
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Thanks for your review. My Best Buy Plus does extend the return period for most purchases. As outlined in our Return and Exchange Promise some items are final sale and are not refundable at all. You may view the full policy with special consideration and exceptions here, https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you have concerns and need assistance, you can reach out to our chat team here, https://www.bestbuy.com/contact-us . Or connect with us by private message on any social media platform.
Best Buy Did Not listen to my Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For months I tried to explain that I did not have a Best Buy credit card and I purchased everything on my Regions card. I kept getting emails as to what my balance was on my Best Buy credit card. I told them I didn’t own a Best Buy card. They told me that it would be taken care of. The following weeks I started to get emails about my card balance again. Hopefully I got it straightened out this time. I currently have lung cancer and a stroke.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Tim! I know it can be a big inconvenience to receive emails and notifications that you don't want or need. We'd like to further assist with this balance notification you've been receiving. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Best Buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned everything that I purchased and will never shop at Best Buy again because your company promised me a $50 gift certificate with the membership and after calling 5 times and still not getting a resolution I gave up and returned several thousand dollars worth of merchandise. Never again Best Buy, worst customer service I have experienced in a long time.
No, I would not recommend this to a friendBest Buy membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership has many perks and promises, yet the first interaction I had with this product was terrible. Shipping and pick up time not honored.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate you choosing to be a My Best Buy Plus Member! Your feedback on your experience is greatly appreciated as we strive to improve future experiences. Please be sure to check out www.bestbuy.com/memberships often to see the newest offers for members. Should you require assistance, please feel free to visit us on social media or give us a call at 1-888-BEST-BUY, which is 1-888-237-8289/
Glorified cash grab.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Personally, this membership is useless and a sad way to grab more money from people who shop here. I enjoyed the points system fir my return policies and money vouchers. I am skilled enough to work on my own hardware if something is wrong and have zero need for geek squad. They are an over priced cash grab taking advantage of people who are not as technology literate. The reason i got this membership was to save the 20 bucks on a headset i purchased and will most surely not be renewing. Seems to be the trend now-a-days with companies though.
No, I would not recommend this to a friendTerrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never wanted a membership. The employee said the phone I was purchasing had a $50. activation fee. When I see the email receipt I see that the activation was $0. but he charged me $49.99 for a membership he never mentioned and I never wanted. An absolutely terrible thing to do. Makes me never want to shop at Best Buy again. That employee and/or management should be fired.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi George,
Thank you for sharing your experience with us. We want all our customers to feel fully informed and valued, and it’s concerning to hear about this misunderstanding around the membership. Your feedback is important to us, and I’d be more than happy to look into this and ensure it’s shared with the store leadership team.
Please connect with us via private message on one of our social media platforms so we can assist directly. You can reach us on Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/BestBuy. In your message, kindly include your full name, phone number, and email, and mention that it’s regarding your My Best Buy review.
Thank you again for bringing this to our attention. We look forward to resolving this for you.
Best regards,
A big gimmick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money just wait for the Best Buy to get more money out of you
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is horrible, I will NEVER purchase anything from this company again. Their customer service is awful, and when you call to try to resolve a situation, forget about any resolution. Forget about getting help in store, via phone, or any other way.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Alee! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review may be related to a recent interaction, and we would be happy to look into this closer to better advise. For assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Don’t do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Literally doesn’t get you anything worth while. 60 day return is nice but that’s it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Ryan! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Why did I even buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman pretty much just added it on to purchase I have seen zero value
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for sharing your experience. We understand your concern regarding the My Best Buy Plus membership being added to your purchase without your knowledge, and we want to help clarify this for you. Our standard signup process for My Best Buy Plus requires your acknowledgment and input, including a signature on the pin pad and a phone number. Please know that you can cancel your My Best Buy Plus™ membership whenever you wish. To get personalized support and the benefits available as a My Best Buy Plus member, please reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, and mention that you're following up on your My Best Buy Plus™ review. Thank you!
Membership is useless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection plus is a lie. My Lenovo froze with a blue screen and was told you couldn't fix it. I bought a Dell with Windows 11. While trying to get that sorted out I fixed my Lenovo. I fixed it in 15 minuets, including what your team called the bios. They would have sent it to Kentucky at a big cost. My old computer, my phone all synced with Windows 11.
No, I would not recommend this to a friendnot worth it/waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ditto. not worth it. inexperience staff that isn't very helpful if helpful at all. makes me wonder who B/B is hiring and why.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We absolutely understand how you are feeling after not getting the assistance you needed when reaching out for support through your My Best Buy Plus membership. We would love to connect with you directly and work to assist you with these concerns. Please contact our team by sending us a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
Not a deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just isn't worth it. The drops are never for items I want, the discounts are better than other online retailers, and the spam is constant. Let's be real, how many TVs and Refrigerators can one person buy in a year? Put something else on sale already.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! I can fully understand the desire to maximize your savings with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
No added benefits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has no added value. The customer service has gone down the drain at Best Buy. You can complain how much ever you want or provide poor review. But nothing is gonna change. Bcoz of poor shopping experience I have completely stopped shopping at Best buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Want to save money? Don’t buy it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pointless. There were good deals when the membership was first rolled out in order to entice people to buy it. Since then, the majority of “deals” are just items other retailers also have on sale. The difference is, you have to PAY to access Best Buy’s sale on the item. I won’t be renewing. Retailers should earn loyalty from their customers, not create loyalty by charging customers for memberships. This trend needs to stop.
No, I would not recommend this to a friendPlus plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this membership would give me free delivery, but i was charged for delivery. Was told it doesn't include appliances after the fact.
No, I would not recommend this to a friendDo not understand the benefits of this membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really do not understand the benefits of this membership. I think that it was poorly sold and the benefits subsequently poorly communicated.
No, I would not recommend this to a friendNot a good investment or incentive for an consumer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Membership seems like another wasted $50.00 down the drain for a useless membership that I got absolutely nothing from or out of. I feel like once again I threw my hard earned money at Best Buy and got nothing in return. Lesson learned I won't be doing that again as I won't be renewing my yearly charitable donation to Best Buy's CEO's pocket instead of my own anymore.
No, I would not recommend this to a friend