Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Lied to and Ripped off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Canon printer on Labor Day and was sold on getting the Plus membership because it was the last day to receive a $25 gift card which was supposed to automatically be added to my account within 48 hours. It's been almost 2 months and nothing has been added. Went back in store and spoke to one of the associates that sold me the Plus membership and they said they couldn't help me with it. Truly disappointed and feel ripped off because if wasn't for that $25 gift card offer, I wouldn't have bought the Plus membership.
No, I would not recommend this to a friendYea im cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership has no real value. Was a lot better with free installation, but Best Buy took out the good stuff.
No, I would not recommend this to a friendForced ro buy or not get certain sales
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really dumb to have to pay for a membership in order to get sale prices and extra ( normal ) return times on item. It’s just a cash grab to get extra sales and money up
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .There are many benefits to the My Best Buy Plus membership than just sales and extended return period. More information about the benefits can be found a the following link: https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285&ref=212&loc=14862829561&utm_source=google&utm_medium=cpc&utm_campaign=14862829561&gclsrc=aw.ds&gad_source=1&gad_campaignid=14862829561&gclid=EAIaIQobChMI4ojO_OqKkAMVk3V_AB3hgyttEAAYASAAEgLNq_D_BwE
If you need further assistance please reach out to us on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Extremely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased many items from Best Buy and was very pleased with their protection programs. That is no longer the case. I'm extremely disappointed. I have chosen to end my membership because it has not benefited me at all, with my purchases in the last 2 years. The geek squad...not at all helpful. I choose to rely on the manufacturer or my own private coverage.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Sandra! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your protection plans and membership, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was given wrong information about the membership. I purchased an ROG Ally and the employee pitched the membership using the protection plan for my purchase. I was told that any defects and damage will be covered by a protection plan included with my membership and a replacement will be quick. My ROG Ally had an issue with a button, I took it to the store and I was told that my membership level didn’t include any protection plan.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello! We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service and the support you expect. Regarding your device, we encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your membership and issue, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Still waiting... will you respond now?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have contacted several times to get the email promised to me regarding the items purchased, Unfortunately, I still have not received. When will I receive the email regarding my purchase?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Delilah! Thank you for being a My Best Buy Plus member! It saddens me to hear that you have still not received your receipt for items that you have purchased. We would like to offer additional support. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Frustrated with phone system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently tried to reach a particular sales rep at one of your stores. Your system did not allow me to reach him. We wanted to come in and look at a computer and printer. What good is the membership if we can't deal with the salesperson we like.
No, I would not recommend this to a friendowner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea what this is. Also, have i paid for this? Please advise if this is a cost to me and what are the benefits.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Not knowing what you are reviewing can be difficult. Please contact us for support at any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Banned for making returns
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience I pay for membership and get banned due to many returns so I can only make online purchases, customers buy and return items all the time feels like I was really targeted by chino hill manager Todd, that’s the way business works bud.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Isacc562! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a store interaction, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
So so membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the amount. Not much to say. Do not purchase enough to benefit.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, NCSUWP! We thank you for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. We would love the opportunity to provide more guidance on the benefits, some of which can be found here: https://www.bestbuy.com/memberships. We would be happy to chat with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Who needs this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why do u need a best buy membership? I'm not satisfied at all
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Josiah! We appreciate you sharing your experience with your My Best Buy Plus™ member. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!
For further assistance with your experience, please reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Fine, but not needed by us.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the program, but we had no need to buy anything significant since our initial purchases.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Basically, an advertisement to fill my mailbox
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, CornelisP! We appreciate you sharing your experience with your My Best Buy Plus™ membership. In addition to getting an extended 60-day return/exchange window on most products, you also receive exclusive member pricing, Free standard and 2-day shipping!
For further assistance with your experience, please reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Someone using my account?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, this is the second email I got within the last couple weeks suggesting I bought something from Best Buy? I don’t remember buying anything online or in the store anytime recently. I’m concerned someone is using my account. Please advise. Thank you.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! Receiving suspicious charges on your account is very concerning. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Horrible Bait and Switch Tactics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up for this membership as part of a promotional deal on an Ebike. $50 to save on the product plus all the cool benefits.........yadda, yaddda, yadda. What a buncha bull It's been a month now and still no bicycle delivered. They cancelled delivery three separate times now. And I just got done text chatting the customer support, they offered to cancel my original order and reorder the same product for $500 more since that promotion is no longer running. How about get me my original product I ordered!?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Joshua! I'm sure you've been looking forward to getting your electric bike, and I understand your concern with these cancelled deliveries. As a My Best Buy Plus™ member, we want to make sure you receive top-tier service with the issues you're facing. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
never even used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.biggest waste of my money. never used it. if i could go back and tell myself not to get it, i would. the employee kept saying how great it was and how much i could use it, and i never did end up using it. will never get this again. very disappointed. glad i finally clicked on one of these emails to say how useless this was. wish i could get my money back that i wasted
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Jess,
Thank you for taking the time to share your experience. I understand how frustrating it can be to feel that a purchase didn't meet your expectations, especially when you were encouraged to get it. Your disappointment is completely valid, and I appreciate you reaching out to express your feelings.
I would love the opportunity to learn more about your situation and see how we can assist you further. Please connect with us by sending a private message on one of our social media platforms: Facebook at http://facebook.com/BestBuy, Twitter at http://Twitter.com/BestBuySupport, or Instagram at http://instagram.com/Bestbuy.
In your message, kindly include your full name, phone number, and email, and mention that you’re reaching out regarding your "My Best Buy review."
Thank you once again for your feedback, and I look forward to helping you resolve this matter!
Best regards,
Why does this program exist, other than to spam ad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Signed up hoping it would provide some kind of benefit in getting an RTX 5090 FE around launch time. Turns out, they completely ignored the program and didn't use for anything -- no early notifications, no wait list, no identity confirmation. Instead, it's just spamming notifications about mediocre sales.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, AlexM. Thank you for leaving a review for us here regarding the My Best Buy Plus™ membership. While a benefit of the membership does include exclusive access to sales, events and products, please note that not all products qualify for this benefit. The RTX 5090 graphics card was a very high demand item, and it is currently sold out. I would recommend that you continue to check our website for updates on more inventory. Here is a link with more details on our membership benefits: https://www.bestbuy.com/memberships. If you require any additional support here, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Forced to buy to be able to return my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was forced to buy this in order to be able to return something that was 2 days past their short return window. Had never been opened and unfortunately wasn’t given help in the store when I bought it so got home and realized it wouldn’t work with my system. I feel like Best Buy doesn’t have the good customer service they used to have and I don’t shop there any Ionger.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi MargaretS,
Thank you for sharing your experience with us. It’s disheartening to hear that you felt forced to purchase the My Best Buy Plus membership just to complete a return. This is certainly not the feedback we want from our customers, and it’s not how we’re supposed to offer the membership.
I’d love to report this situation on a corporate level for you to ensure it is addressed. Please send me a private message on one of the platforms listed below, including your full name, phone number, and email. Be sure to mention that this is regarding your My Best Buy review. Our support team would love the opportunity to learn more and assist. Additionally, please let us know which store this occurred at so we can make sure the feedback is properly reported.
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
We hope to hear from you soon and help resolve this for you.
Best regards,
It’s OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see as many deals as I thought I would. The were a lot of the same deals of items I already had such as new computers.. I just bought one…
No, I would not recommend this to a friendBest Buy Plus Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a very expensive Sony TV (which I love), and the membership at the same time because I was told if the TV went on sale within the covered time period, I would get the difference. TV went on sale, and I was told I was not eligible for the deal because the TV was on sale when I purchased it. No one told me this when I purchased the membership. Bait and switch???? Can I ever trust what a sales rep says again? Best Buy you did more damage to your credibility than the amount you would have reimbursed me!
No, I would not recommend this to a friend