Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Fine, but not needed by us.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the program, but we had no need to buy anything significant since our initial purchases.
No, I would not recommend this to a friendWho needs this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why do u need a best buy membership? I'm not satisfied at all
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Josiah! We appreciate you sharing your experience with your My Best Buy Plus™ member. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!
For further assistance with your experience, please reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Basically, an advertisement to fill my mailbox
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, CornelisP! We appreciate you sharing your experience with your My Best Buy Plus™ membership. In addition to getting an extended 60-day return/exchange window on most products, you also receive exclusive member pricing, Free standard and 2-day shipping!
For further assistance with your experience, please reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) to review this for you. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Someone using my account?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, this is the second email I got within the last couple weeks suggesting I bought something from Best Buy? I don’t remember buying anything online or in the store anytime recently. I’m concerned someone is using my account. Please advise. Thank you.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there! Receiving suspicious charges on your account is very concerning. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Horrible Bait and Switch Tactics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I signed up for this membership as part of a promotional deal on an Ebike. $50 to save on the product plus all the cool benefits.........yadda, yaddda, yadda. What a buncha bull It's been a month now and still no bicycle delivered. They cancelled delivery three separate times now. And I just got done text chatting the customer support, they offered to cancel my original order and reorder the same product for $500 more since that promotion is no longer running. How about get me my original product I ordered!?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Joshua! I'm sure you've been looking forward to getting your electric bike, and I understand your concern with these cancelled deliveries. As a My Best Buy Plus™ member, we want to make sure you receive top-tier service with the issues you're facing. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
never even used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.biggest waste of my money. never used it. if i could go back and tell myself not to get it, i would. the employee kept saying how great it was and how much i could use it, and i never did end up using it. will never get this again. very disappointed. glad i finally clicked on one of these emails to say how useless this was. wish i could get my money back that i wasted
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Jess,
Thank you for taking the time to share your experience. I understand how frustrating it can be to feel that a purchase didn't meet your expectations, especially when you were encouraged to get it. Your disappointment is completely valid, and I appreciate you reaching out to express your feelings.
I would love the opportunity to learn more about your situation and see how we can assist you further. Please connect with us by sending a private message on one of our social media platforms: Facebook at http://facebook.com/BestBuy, Twitter at http://Twitter.com/BestBuySupport, or Instagram at http://instagram.com/Bestbuy.
In your message, kindly include your full name, phone number, and email, and mention that you’re reaching out regarding your "My Best Buy review."
Thank you once again for your feedback, and I look forward to helping you resolve this matter!
Best regards,
Why does this program exist, other than to spam ad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Signed up hoping it would provide some kind of benefit in getting an RTX 5090 FE around launch time. Turns out, they completely ignored the program and didn't use for anything -- no early notifications, no wait list, no identity confirmation. Instead, it's just spamming notifications about mediocre sales.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, AlexM. Thank you for leaving a review for us here regarding the My Best Buy Plus™ membership. While a benefit of the membership does include exclusive access to sales, events and products, please note that not all products qualify for this benefit. The RTX 5090 graphics card was a very high demand item, and it is currently sold out. I would recommend that you continue to check our website for updates on more inventory. Here is a link with more details on our membership benefits: https://www.bestbuy.com/memberships. If you require any additional support here, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Forced to buy to be able to return my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was forced to buy this in order to be able to return something that was 2 days past their short return window. Had never been opened and unfortunately wasn’t given help in the store when I bought it so got home and realized it wouldn’t work with my system. I feel like Best Buy doesn’t have the good customer service they used to have and I don’t shop there any Ionger.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi MargaretS,
Thank you for sharing your experience with us. It’s disheartening to hear that you felt forced to purchase the My Best Buy Plus membership just to complete a return. This is certainly not the feedback we want from our customers, and it’s not how we’re supposed to offer the membership.
I’d love to report this situation on a corporate level for you to ensure it is addressed. Please send me a private message on one of the platforms listed below, including your full name, phone number, and email. Be sure to mention that this is regarding your My Best Buy review. Our support team would love the opportunity to learn more and assist. Additionally, please let us know which store this occurred at so we can make sure the feedback is properly reported.
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
We hope to hear from you soon and help resolve this for you.
Best regards,
It’s OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see as many deals as I thought I would. The were a lot of the same deals of items I already had such as new computers.. I just bought one…
No, I would not recommend this to a friendBest Buy Plus Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a very expensive Sony TV (which I love), and the membership at the same time because I was told if the TV went on sale within the covered time period, I would get the difference. TV went on sale, and I was told I was not eligible for the deal because the TV was on sale when I purchased it. No one told me this when I purchased the membership. Bait and switch???? Can I ever trust what a sales rep says again? Best Buy you did more damage to your credibility than the amount you would have reimbursed me!
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing about this membership is worth it, even if it were free. You're better off not buying this as no one needs Geek Squad anymore, items sold are more expensive compared to other vendors, variety and uniqueness of items sold are not that much different than at other vendors. In this economy, even if it weren't as bad as it is now, save your $50.00 and splurge that on yourself or a loved on. Return on investment anywhere elsewhere would be infinitely higher, guaranteed.
No, I would not recommend this to a frienddon’t know what this is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s confusing, ai’m not even sure what Ingotmoutmof this but it was paid for with an up front discount
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is good for, at best, $5 off an item. There are no "benefits" that a member has that a regular customer doesn't. And please do not let them lie to you and say you'll get early access on hard-to-find items. That is not true at all.
No, I would not recommend this to a friendYou are worse than the cable company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tried. I tried to buy my home theatre from you. If I thought there was a chance anyone would actually read this or care, I might give a second chance. A 5000$ order. I took the day off of work. You cancelled my delivery and didn’t even tell me. You sold me the wrong parts.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for leaving a review on your My Best Buy Plus™ membership. It seems that your review is related to a recent order, and our team would be happy to assist you. To get started, please send us a private message on social media on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. We thank you for being a My Best Buy Plus™ member, and encourage you to check out the many perks of your membership here: https://www.bestbuy.com/memberships. Thanks!
Regretting renewing membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Renewed specifically for a certain purchase, when we got to the store, not one person was able to assist us. Even one person claiming to be with Geek Squad had no clue about simple cell phone power banks. A manager said he’d send someone over, yet after about 20 minutes or more, we left. I wish I didn’t renew since we bought through Amazon when we got home.
No, I would not recommend this to a friendCant login email code doesnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad unfortunately I can acces my account neither confirmation code arrives to my email nor can lpgin via phone number.Please support me to access account need to reset password
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We definitely want you to be able to log into your account. Please reach out to one of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) so we can see what's possible!
Bad experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime I try to access my credit card account though the app, I get a blank screen. I can’t even sign in to citi as well. I had to call citi to make a payment and set up auto pay. Something needs to change between Best Buy and the credit card. This is absurd.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Parker! Thank you for sharing your review on your My Best Buy Plus membership. We understand the importance of being able to access your online account and apologize that your experience has been less than ideal. For further support with your concerns, please feel free to reach out to us at (888) BEST-BUY or (888) 237-8289. Thanks!
bring back reward points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still on the fence with Bestbuy. Since they took away the best buy rewards points I have not been shopping at much with best buy. I buy from other stores in order to get reward points
No, I would not recommend this to a friendnightmare trying to cancel it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was talked into getting this by the salesperson then told they will do a price match without it and it has been a nightmare trying to cancel it I am on my 3rd case with customer service and they wont help me at all Please BestBuy help out a customer this is crazy
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Not worth the cost, and complete waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the membership expecting better deals and earlier access to sales. I was also hoping that I'd have insight into to the new DROPS program which makes certain store releases exclusive through using the Best Buy app, and that is one of the worst release processes I have ever seen. Best Buy Plus is waste. I won't be renewing next year.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, JayJay! We're saddened to hear that you are not happy with your membership. My Best Buy Plus™ members received early access to Black Friday Deals along with exclusive member pricing. These benefits and more can be found https://www.bestbuy.com/memberships. If you'd like our support teams to provide specifics about your membership or assist with how to be notified with price drop notifications, simply mention "My BestBuy Review" when reaching out to Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy).