Customer Ratings & Reviews

Unfortunately, my account information is mixed up and we are not getting credit for all the purchases we have made. How do I get this rectified?

Poor Value so far. Haven't needed GeekSquad support. None of my purchases went on sale within 60 days of purchase. Seems I just paid for extra spam in my inbox, and none of the items in the emails are of interest to me.

Terrible value and no customer service for a long time customer. Best Buy is deceptive with the way they word to trick consumers into purchasing extended plans. It's fraud in it's basic form. Zero trust, zero accountability.

I think I was fooled. They told me I can get my money back if the item I bought goes on sale in the next 60 sprays or get my $50 back. Hope I get my $50 back!

The only advantage to having this is the extended return.... free two day shipping is a JOKE... just about everything I've ordered or wanted to order still advertised a week to ship.

WE are NOT IMPRESSED w/ Best Buy - we have been loyal members of Best Buy and bought a large amount of products over the last 30 years. HOWEVER, now we are being forced to re-think to go elsewhere for our products.

At the time of purchase of a new TV, I was not aware or did not hear the salesperson say that the $50 credit (the membership waa free because of the credit) had to be on $500 purchase I came into the store the following week to cancel the automatic renewal on My Best Buy Plus and was told I could not cancel until close to the renewal date I am not happy!

I’ve seen no benefit yet. It’s something else I’ve been conned into getting when I made a purchase.

I was forced into signing up when an item I purchased stopped working outside of the short return period. It seems like a stab in the back that I now have to pay for something that was free before. I really don’t see any benefit in the membership. Just another money grab that will further encourage me to buy from companies that don’t pull this shady stuff

Not happy with billing response, bill does not show exactly the item you are paying for and what is included in that total. Do not like paying for an appliance a month before it arrives in my house

I purchased this with another item. I returned the item (a Surface computer that I didn't end up liking). I only added the membership so that the item I purchased ended up being less expensive. When I returned the item they informed me that I couldn't get a refund for the membership unless I called. I attempted to call twice, never got through, and then forgot. Now I'm out $50 for absolutely zero benefit, Allow refunds at the store level, this is ridiculous.

This membership is not worth it, the promotional bonuses don’t appear for weeks/months or don’t come at all. Online support and in store managers often contradict each other or make excuses. As a Plus member, i should feel like the overall experience has not been pleasant. There are other memberships that are worth it, unfortunately i can’t say this is one of them.

THERE ARE NO REAL BENEFITS TO THIS MEMBERSHIP IN MY CASE, BEING I MAYBE SHOP THERE ONCE A YEAR IF THAT.

My son went looking for a laptop there 3 employees talking laughing at the cashier no one came over to ask if we needed help I had to walk over there and ask if they worked in the area I thought that was pretty rude. Seems to me the customer isn't first at the store in Downey CA. My son was trying to get a membership but was wasn't able to, so I had to purchase it myself I was very disappointed about that was trying to establish his credit which was unable to do that day.

I was forced to buy this membership in order to get the data from an old phone transferred to a new phone that I bought from Best Buy. I should have had it sent to the house b/c I could have transferred the data myself. But when I got to the store, Best Buy would not let us leave with the old phone until Best Buy did the transfer right then and there, basically "forcing" us to buy this husk of what the former Best Buy Plus membership was before Best Buy gutted it.

paid for it, had no use because all the log in information expired. recently bought laptops that were supposed to be ready for pick up on 7/13, still no word abd when i called, the rep basically read me the email that was already sent.

First of all, my name is not Susan. Was told that you can’t change the name. It’s Peter. Tried using this $50 membership when I went to buy an LG TV and was told I had to fill out forms and do some paperwork nonsense to get it to work.

Absolutely terrible, I placed an order for a washer and dryer and a refrigerator then told what I want was out of stock. Then up sold on the higher end products with a guarantee it would be delivered when I closed on my house. Less than a week later I was told it would be two weeks after I close because none of the products were available for my area. I cancelled my entire order and bought everything from Home Depot for hundreds less. I will never shop at Best Buy again.

The manager who wrote up my sale added it to my purchase So I wouldn’t have to pay for the free local delivery, even though I paid for installation. Then I had to call back after everything was done and cancel the membership which I was not interested in having in the first place.

The qualities of this program have fallen greatly. It's no longer worth the $50. It was to start, but all good things must come to an end.