Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
No Value to This Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m planning to buy a new TV, but this membership doesn’t seem to offer any value. To get the benefits I used to receive as an elite member, I’m told I need to upgrade to the next tier. I haven’t been able to find any single benefit that I paid for and used to get as part of my shopping experience with BB. Therefore, I won’t be renewing this membership.
No, I would not recommend this to a friendSo far it is a flop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "deals" they have are for pointless items that I have never bought. I haven't gotten my money worth thus far. I will not be signing up again.
No, I would not recommend this to a friendManipulative behavior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales guy told me it was a free gift so I said okay only to find out after the fact that he charged me $50.00.. Manipulative behavior
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Not getting the promotion that you were promised can be difficult. Please reach out to us on any of our social media profiles below for us to support you with your concern.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Terrible issue resolution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor followup on a billing error by Best Buy, Pushed back and fort between accounting and the Geek Squad. No one seemed to listen and then i was double billed. I have since cancelled my membership and will not ever deal with Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Lars! Thanks for taking the time to leave your review, although this is not the feedback we like to hear. We would love to document your experience and assist in any way possible. Please reach out to us on our social media. If you need further assistance, contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
No advantage so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t seen any benefit for member prices for purchases other than original purchase with signup
No, I would not recommend this to a friendOnly worthwhile for heavy Best Buy Spenders
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of worthwhile deals and the removal of prior deals with no indication they would be removed makes " My Best Buy Plus" a hard service to recommend. I can see the value if you're someone that buys frequently from Best Buy so you can get the free shipping. However for most of us, the value of MBBP just isn't worth the effort of subscribing as even the member exclusive deals are rarely anything to write home about. If you decide to subscribe, be sure to check ahead on what's being offered that applies to you.
No, I would not recommend this to a friendMembership made my credit card get cancelled.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When Best Buy tried to bill my Visa credit card for another year of membership, my credit card was cancelled. They issued me another one, but it caused me a lot of problems with other automatic withdraw payments, like my cell phone and EZ Pass.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Patrick. I can definitely understand wanting an automatic renewal to be a smooth and seamless process. It sounds like your card provider was unsure of the charge and issued you a new card as a precaution. If you ever have questions or would like more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
I was duped by a cashier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not know that I was a member until I did some research. The cashier at the store signed me up without my knowledge. Did not say a word to me about the program, or that I will be charged a fee. I am not happy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, StephanieW! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Free membership offer was underhanded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The free membership offer was deceptive. Best Buy deducted the 49.98 price of the BestBuy membership off of the price of the Item I bought rather than simply giving me a free membership, Therefore I was unable to get price matching when two days latter I Found the same item at B&H for $50 less .
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, Frank! I can fully understand the desire for your My Best Buy Plus™ membership terms and pricing to be accurately described to you, so that you can ultimately take full advantage of your benefits. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Was membership worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was going buy computer and ask what was discount for membership and was told new program that sales was all time. I didnt buy computer.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to use the geek squad phone in but only got automated responses. There as no agent available to help me. Very disappointed for the $500 plus I paid for the membership.
No, I would not recommend this to a friendcomplaints and surveys don't work for improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very poor attitude of appliance "washer came with shorter drain tube" it was left as improper and incomplete setup. I was promised that agent has in truck, all accessories and spares for installation. I am not happy looking at this everyday.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Sam! Thank you for your review of your My Best Buy Plus membership. We're sorry to hear your recent service didn't go as planned. For more personalized support, feel free to reach out to us on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport or give us a call at (888) BEST-BUY or (888) 237-8289. Thanks!
Buy "Best Buy" to get best buy at "Best Buy?"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad a place called "Best Buy" makes you have a "membership" in order to get the best buys. I
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Wendywantsabargain,
Thank you for sharing your feedback with us. I completely understand how frustrating it can feel when a membership seems like a requirement to access the best deals. We want our customers to feel valued, and your input is helpful as we strive to create a better shopping experience for everyone.
We’d love the opportunity to address your concerns and provide more details about our membership benefits. Please connect with us through a private message on one of our social media platforms:
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
When you reach out, kindly include your full name, phone number, and email, and let us know this is regarding your My Best Buy review. Our support team is here to assist and answer any questions you may have.
We hope to hear from you soon.
Best regards,
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The deal started out good during Christmas but then fell off pretty rapidly you can get on sale items for just as good as membership if you wait for sale
No, I would not recommend this to a friendDidn't use it much.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it only 2 stars as I haven't seen the value. It might be worth it if you purchase more regularly.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, bigT! Having a My Best Buy Plus™ membership allows customers to take advantage of an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and more. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). We'd be happy to help with any questions or assistance you may need. When reaching out, be sure to mention that "My Best Buy Review" in your response.
Disgrace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was so bad , i had to cancel my membership, terrible communication, the outside company was also bad , in another words , bot happy at all
No, I would not recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service I’ve ever had in getting my tv delivered and installed. They cancelled 3 different times and each time on the install date. Will never buy from Best Buy again or use the install service
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with deliveries can be difficult. I can certainly understand that having problems with a delivery can make the service seem unreasonable. If you would like support please reach out to us on any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
What's the point?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't know what the advantage is to having this membership. I will probably be cancelling it.
No, I would not recommend this to a friendWon't buy it again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people at the store will tell you if the price changes while you have the membership you can get the lower price but in reality its not the case. I purchased it based on this price protection mostly and am disappointed with the results. The member only sales haven't been anything I want or need and I couldn't even tell you the other perks.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi DanT,
Thank you for sharing your feedback with us. I completely understand your frustration and disappointment regarding the price protection benefits and how they were communicated. It’s important to us that our customers feel confident in their memberships, and I regret that your experience didn’t meet your expectations. Your concerns about the value and clarity of the membership are valuable to us, and we’d like the opportunity to address them further.
Please reach out to us through a private message on one of our social media platforms:
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
In your message, include your full name, phone number, and email, and let us know that this is regarding your My Best Buy review. Our support team would love the chance to learn more about your experience and see how we can assist.
We hope to hear from you soon.
Thank you,
Buyer Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 16 year old daughter bought a laptop with her babysitting money and was sold this membership under the pretense of a warranty. She used my phone number so it went under my name. I was told she would have to be the one to reach out from her social media page to fix it. She is under 18 and has limited social media. I will never step foot in Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Kelly! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to receive assistance with this membership issue.