Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
complaints and surveys don't work for improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very poor attitude of appliance "washer came with shorter drain tube" it was left as improper and incomplete setup. I was promised that agent has in truck, all accessories and spares for installation. I am not happy looking at this everyday.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Sam! Thank you for your review of your My Best Buy Plus membership. We're sorry to hear your recent service didn't go as planned. For more personalized support, feel free to reach out to us on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport or give us a call at (888) BEST-BUY or (888) 237-8289. Thanks!
Buy "Best Buy" to get best buy at "Best Buy?"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad a place called "Best Buy" makes you have a "membership" in order to get the best buys. I
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Wendywantsabargain,
Thank you for sharing your feedback with us. I completely understand how frustrating it can feel when a membership seems like a requirement to access the best deals. We want our customers to feel valued, and your input is helpful as we strive to create a better shopping experience for everyone.
We’d love the opportunity to address your concerns and provide more details about our membership benefits. Please connect with us through a private message on one of our social media platforms:
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
When you reach out, kindly include your full name, phone number, and email, and let us know this is regarding your My Best Buy review. Our support team is here to assist and answer any questions you may have.
We hope to hear from you soon.
Best regards,
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The deal started out good during Christmas but then fell off pretty rapidly you can get on sale items for just as good as membership if you wait for sale
No, I would not recommend this to a friendDidn't use it much.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it only 2 stars as I haven't seen the value. It might be worth it if you purchase more regularly.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, bigT! Having a My Best Buy Plus™ membership allows customers to take advantage of an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and more. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). We'd be happy to help with any questions or assistance you may need. When reaching out, be sure to mention that "My Best Buy Review" in your response.
Disgrace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was so bad , i had to cancel my membership, terrible communication, the outside company was also bad , in another words , bot happy at all
No, I would not recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service I’ve ever had in getting my tv delivered and installed. They cancelled 3 different times and each time on the install date. Will never buy from Best Buy again or use the install service
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with deliveries can be difficult. I can certainly understand that having problems with a delivery can make the service seem unreasonable. If you would like support please reach out to us on any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
What's the point?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't know what the advantage is to having this membership. I will probably be cancelling it.
No, I would not recommend this to a friendWon't buy it again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people at the store will tell you if the price changes while you have the membership you can get the lower price but in reality its not the case. I purchased it based on this price protection mostly and am disappointed with the results. The member only sales haven't been anything I want or need and I couldn't even tell you the other perks.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi DanT,
Thank you for sharing your feedback with us. I completely understand your frustration and disappointment regarding the price protection benefits and how they were communicated. It’s important to us that our customers feel confident in their memberships, and I regret that your experience didn’t meet your expectations. Your concerns about the value and clarity of the membership are valuable to us, and we’d like the opportunity to address them further.
Please reach out to us through a private message on one of our social media platforms:
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/Bestbuy
In your message, include your full name, phone number, and email, and let us know that this is regarding your My Best Buy review. Our support team would love the chance to learn more about your experience and see how we can assist.
We hope to hear from you soon.
Thank you,
Buyer Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 16 year old daughter bought a laptop with her babysitting money and was sold this membership under the pretense of a warranty. She used my phone number so it went under my name. I was told she would have to be the one to reach out from her social media page to fix it. She is under 18 and has limited social media. I will never step foot in Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Kelly! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to receive assistance with this membership issue.
Did not honor price match
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I requested a price match for a camera kit I bought from best buy in store. It was delivered to me and they refused to price match because unknown to me it was from a 3rd party.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .marketplace or Third party vendors are excluded per our Price Match Policy https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002 . You can certainly reach out if you need any further support on any of our social media profiles for help Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Membership not a value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw no benefit at all when I purchased my tv. In addition they charge you without even asking
No, I would not recommend this to a friendBarely used, and when it should be, you can’t.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My biggest gripe is that there is 0 priority for drops or other high demand items. Deals offered to members are also not very good in comparison to the normal sales going on.
No, I would not recommend this to a friendDid an awesome job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did great very friendly very helpful very patient understanding
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, KelliK. We appreciate the kind words regarding your My Best Buy Plus™ membership. Please let us know if there was anything else we could have done to enhance your experience. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Our team would be happy to chat with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
High pressure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Felt pressured . Mentioned it over and over after I said no a couple of times but he convinced me because I thought I was getting the $50 in cash but it’s just to buy something so I’ll be canceling soon. Very high-pressure salesman.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, KarenH! We appreciate you taking time out of your day to leave a review. While the benefits of the My Best Buy Plus™ membership are great, we never want you to feel pressured to purchase it. We would love to document your experience and assist. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Poor customer service/sales
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy ringing me up 100% would not let me NOT sign up for this service. He automatically did so and told me I could cancel later. I told him I never buy from Best Buy and would nerve use the service. He didn’t care and told me to go online to cancel.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Jason! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Scammed by membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold this membership during the purchase of a refrigerator. Sales person explained that my cost would be lower due to being a member and I will get reimbursed the total amount of the membership in the form of a gift card six weeks later. Gift card never arrived, upon follow up I learned I had to pay the prorated membership up until that point of cancellation. Paid - but definitely was scammed by the sales person in the Thousand Oaks location.
No, I would not recommend this to a friendBad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We signed up for this because we were suppose to get a better deal on a Bosch dishwasher. It was due to come in a few weeks, then pushed off to 4/17, and now the order has been canceled. We paid for this without getting our purchase. I expect you to correct this quickly.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Where did the benefits go?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with the membership when I signed up initially but now that they have taken away many of the benefits, I am not going to be renewing my membership going forward.
No, I would not recommend this to a friendScam! 30 day return policy should be mandatory!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership isn't a real value! This membership is just a way to get you to pay them 50.00 for a longer return policy. The return policy should be 30 days! A 14 day return policy is insane! What a scam!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Our 15 day standard and 14 day return policy on activated devices has been something we have had in Best Buy for many years. I can certainly understand that wanting to have a longer return and exchange window and not getting it for free can be difficult. You can certainly contact us on any of our Social Media Profiles with your complaint if you would like Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Scam - avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought this because it was the only way I could return an unopened Samsung watch later than 15 DAYS after purchase. It's a scam. Will not renew and never wanted it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there. Getting an extended return period is just one of the benefits included with your My Best Buy Plus membership. You can see a full list of all of the available perks here at https://www.bestbuy.com/memberships. If you have any questions, or need help with your appliance order, please reach out to us on any of the following social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy.