Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Poor Capabilities
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My purchases ARE NOT shown in my account. This was for a business and I need the receipt. I need to go back to the store to get it. The membership has no value. I will not renew.
No, I would not recommend this to a friendDidn’t have much choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I basically was coerced into the membership as a way to return an expensive purchase. I didn’t realize that Best Buy changed their return policy to 15 days as opposed to the standard 30 days. I was told the only way I could return it was if I was a member.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thank you for taking the time to leave a review here regarding our My Best Buy Plus™ membership. The membership does offer an extended return or exchange period, but we want to hear more about your experience and ensure that you are satisfied with your purchase. Please reach out to us on social media so that we can look into this closer. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please be sure to mention that it is in response to your My Best Buy review.
Customers don’t even know they purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an expensive appliance that did not fit and was refunded.However, I was not reimbursed 49.99 for some membership that I didn’t want. I want my money refunded.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We definitely want to make sure you have knowledge of your membership. please reach out to one of our social media profiles for further support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Confusion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is confusing. Not what in store sales rep stated. I am still waiting on e gift card
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Unsatisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad is not competent in technical solutions or repair. They default to selling a replacement for any solution. As of now, I cannot justify a membership. The Geek Squad is just a sales desk.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having concerns with the support you receive in store with Geek Squad can be difficult. I can certainly understand wanting to share your concerns. Please reach out to us on any of our Social Media Profiles so that we may investigate any concerns you have had with Geek Squad as you mentioned this year. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Denied for some reason other than reported.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Applied when purchasing Sony sound bar. Application was denied due to "locked credit history" on Experian. I use Experian myself & went to check, there was no credit lock & my credit rating is still over 800.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, MartyE! We appreciate you taking the time to leave your review of My Best Buy Plus™. We are saddened to hear that you were denied a Best Buy credit card. We would be happy to assist you with this concern. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Massive step backward
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a massive step backward from your relatively short last time you updated your rewards program. More fees and less benefits. I mean, it's basically the government model. You had an awesome model last time that had me so impressed. This program? This is hot garbage.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Dfiremann. Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We strive to listen to our customer's feedback regarding our membership tiers and benefits. I am confident that there is membership that is right for you. There are some great perks to your membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Not a good membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I sign up for this, the team member didn’t know how to explain this, this item is now 140 than when I purchased it, it sound it like a good deal but at the end I ended up paying more for the nova sous vide than anything, absolutely disappointing.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Alberto! Thanks for being a My Best Buy Plus™ and providing us your feedback. We are saddened to hear that have not been satisfied with your membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Scam. Didn’t relieve the extra points they promise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scam. Literallt did not receive all the extra rewards points it promised. Cs rep said I was supposed to make purchase with bb credit card and in store they told me no bb credit card purchase necessary.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, StephenD! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent transaction and not receiving reward points, and we would be happy to look into this closer to better advise. For support, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Forced into joining a pointless membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to sign up for this membership in order to return Xmas presents within a 30 day window but after Jan 15. When people were buying Xmas gifts no one was told that you were only allowed to return items before Jan 15. This membership is pointless to me and I see no value.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, Gianno! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. Our return policy is 15 days for most items, or 60 days for My Best Buy Plus™ and My Best Buy Total™ members. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need additional support, kindly reach out to us on social media. Our team is available on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review when reaching out. Thanks!
Stop the deluge of emailings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please stop or at least slow down the mailings. There is a new message from Best Buy nearly every day in my inbox. One email a week is plenty. Combine all of your PR materials into one message. Yes, I'll continue to shop at the store that is 2.3 miles from my home, yes I'll use my card when it makes sense to do so, and yes, the store is the best store in the world. Oh, I don't do online payments, so please discontinue that email as well.
No, I would not recommend this to a friendConfused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still confused about the difference between rewards and certificates.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Delores! Thank you for reaching out to us! I understand how the two terms can be confusing, and in most cases rewards is referring the the rewards points being issued, and Certificates is referring to the actual discount certificate once the rewards have been issued. I do hope this helps, and if you do need further assistance in this contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
I'm Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see a real value in paying to have this membership. If I compare your prices vs. other retailers, the pricing is comparable at best but in many cases higher. I just purchased a new computer, TV and refrigerator, but I purchased them elsewhere because even with my Best Buy membership, you couldn't match your competitor retailers.
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not seeing a lot of value. Often times these “great prices” get beat by online competitors frequently enough I wonder why I signed up for this in the first place.
No, I would not recommend this to a friendPoor communication from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't request that the membership be renewed. I would like to have this charge removed.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .The My Best Buy Plus membership does have an autorenewal built in so that your benefits are always active. If you would like further assistance with this please reach out to us on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not shop at Best Buy again. Poor installation scheduling. I was bump twice and the third time they wanted to push my install and additional 20 days. I installed it my self and will not shop at Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
It is what it Is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t rarely use it much and the benefits could have been better for their cheapest membership plan they offer
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, Pduh.
Thank you for being apart of the Best Buy membership. We appreciate you for taking the time to share this feedback with us. It's disheartening to hear that you don't use the great benefits associated with your membership. This feedback is important to us, and I will ensure it is reported and documented at the corporate level.
To document this feedback please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email. Additionally, please mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
Thank you for bringing this to our attention. We look forward hearing from you soon.
Best regards,
Total scam.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store clerk told me I could have this membership without having an automatic renewal charge. This is incorrect. It is a requirement of the membership to automatic renewal. In addition, if you cancel the membership, you lose the remaining year of membership. Best Buy locks you in to the renewal charge. Do not get this plus membership.
No, I would not recommend this to a friendNegative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a video camera for about $571. I did not buy a membership in Best Buy Plus. If BB signed me up for that, it was never made known to me. My experience was negative as far as "Best Buy Plus". Please discontinue.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, JoannB! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not what it’s cracked up to be!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told to purchase it, because my tv was going to marked down in 30 days to a lower price than I purchased, and I could call with my membership and get refunded the difference. Guess what, none of that is happening. I’m not sure to what advantage I’m at being a member! Can someone tell me?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Cme4lafs! Thank you for being a My Best Buy Plus™ member! Members are able to take advantage of an extended 60-day return period for most products. We can understand wanting to be clear regarding your benefits and invite you to connect with Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) so that our support team can assist. When reaching out, please mention that this is regarding your My Best Buy review.