Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i would never ever buy something at your under trained , rude , and uninformed managers and rude salespersons at your el paso texas store, the sunland park st store , badly and disrespectfull employees.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you taking the time to review your My Best Buy Plus membership. It deeply concerns us to learn that your recent interaction may not have been in line with the quality of service we strive to deliver. To provide you with further support, please contact us at (888) BEST-BUY or (888) 237-8289. You can also connect with us on via Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport. Thank you!
Thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This the only place I pay my tablets and my Apple Watch and my laptops I got 3 different laptops just this year and my computer and everything else that I need it
No, I would not recommend this to a friendBest Buys stole my Gift Card money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recieved $500 gift card from Best Buy when I got to the regestry balance of that card was $0. I never used it before. Best Buys never gave me money back! Customer service said we have nothing to do with that. Funny right?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello there, Pioter. I can absolutely understand the desire for support in a situation like the one you're experiencing with your gift card. For assistance with this type of concern, you can contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Amazon prime is much better deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got convinced to sign up for this, deals are still worse than amazon even with the yearly subscription. Bought an iPad and spoke with customer service and in person with manager 5 separate times and still was incorrectly charged, even got a receipt showing the refund to my card which was then never placed in my account. They like to pass the problem on either delivery or to others up the chain whom eventually will tell you that you have to deal with the lowest level staff member you started with.
No, I would not recommend this to a friendCHAT People can't get stuff right.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CAN'T Get my membership account right. 4 CHATs and nobody or AI robot is addressing the issue. I was PROMISED it would be right in 24 hours but NOOOOO!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We fully understand how you are feeling after not getting the help you needed with updating your membership account settings. Please feel free to contact us on social media by sending a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy) and we will be happy to better assist you with these concerns.
Best buy scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I agreed to your credit card in order to get the discount. I then discontinued the card, but Best Buy does not contact the credit bureaus to notify of the discontinuation. NEVER AGAIN USING NEST BUY!!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, DianaH! Thank you for leaving a review on your My Best Buy Plus™ membership. It seems that your review is related to the My Best Buy Credit Card, and our team would be happy to point you in the right direction for support. To get started, please send us a private message on social media on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. We thank you for being a My Best Buy Plus™ member, and encourage you to check out the many perks of your membership here: https://www.bestbuy.com/memberships. Thanks!
DONT GET SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pretty bqd, GEEK SQUAD will charge you top membership price then not fix my PC. Then not refund me because its not policy to refund membership. So they ended up charging, $200 to not fix my pc but held on to it for 4 days!! WTF so frustrating
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have been unhappy with the Geek Squad repair service on your PC through your My Best Buy Plus™ membership. We would be happy to learn more about these concerns and work to better assist you. Please feel free to reach out to us by sending us a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy). Make sure you refer to your "My Best Buy review" in your message.
Useless - tried to return and store could not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Tried to return this at store and cashier said he did not know how to return it (was purchased 48 hours prior and said I needed to return through App.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Trying to cancel your My Best Buy Plus membership can be difficult. You can always reach out to us for support on any of our social media profiles for help Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
No value yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received any value yet from this membership, but I only bought it 2 months ago. Customer next to me recommended it.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have not received any value from your My Best Buy Plus membership. Your plan provides you with several benefits for shopping with us such as special sales events, reduced member's only pricing on thousands of items, and an extended 60-day return period on most purchases. We would love to connect with you and answer any questions you may have about this program. Please feel free to send us a private message on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy), and we will partner you with a specialist.
Never used. Abused.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got nothing out of it. Purchased last year thinking I would see how the holiday shopping season went. It came and it went. Never got anything as far as a price break maybe because I don't really have a reason to shop at BB.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Jacob! I certainly understand wanting to maximize savings with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Best Buy Plus membership has not paid for itself.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I’m not convinced that the cost of my Best Buy Plus membership has given me any returns on my investment. Sad to say.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Absolutely the worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Spent easily eight hours on the phone trying to get answers. Trying to get a supervisor or a call back is impossible. Due to such a terrible experience, I will never shop at Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, EricB! Thanks for taking time out of your day to leave a review of your My Best Buy Plus™ membership. Trying to get answers to your Best Buy questions should be easy. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Nothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special. Same crap. I’ve tried exchanging items and using my protection plans for items. They still won’t replace or refund item
No, I would not recommend this to a friendNot loving this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody clearly explained this to me and I have had nothing but grief ever since. Went to Best Buy to buy a phone and the phone had to be exchanged because it failed. Then paying for it was not made clear in as far as whether payment would come out monthy etc. I am still trying to figue things out and understand phone.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi KolorfulKait,
Thank you for sharing your experience with us. I understand how frustrating it can be to deal with unclear communication and ongoing issues after purchasing and exchanging a phone. We want to ensure our customers feel supported and informed, and I’d like to help address your concerns.
Please connect with us through a private message on one of our social media platforms: Facebook, Twitter/X, or Instagram. In your message, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review. Our support team would love the opportunity to assist you further.
We look forward to hearing from you soon.
Best regards,
Didn’t save a penny and didn’t get any discounts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never even got the 50$ off my purchase that day when they said the membership would basically be free. I’ve gotten nothing beneficial from it. The little extended return policy could be useful but things I buy have warranties sooo no reason to renew or have. I didn’t get my order in 2 days like it said you would either.
No, I would not recommend this to a friendFraudulently Added It To Someone Else’s Account
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy applied my Plus Membership to an account that is not mine. I have not been able to get special pricing or manage the membership since purchase. In fact, a customer service rep simply told me that I am not a member even though I paid $49.99 for it. I may have to dispute this with my bank as fraud, because when the year is up they are going to charge my card again - and there is no way for me to close the membership!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. Purchasing the My Best Buy Memberships can be confusing as it applies to the account that is being used when the purchase is being complete. You are able to return to the store if you prefer to have it refunded with your receipt and then added to the correct account for you. Please let us know if you need assistance at Facebook Best Buy Support, X (formerly Twitter) @BestBuySupport, (888)237-8289, or online chat.
Not impressed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish they woul’ve MyBestPlus members 1st crack at the Ps5 Spider-man2 faceplates. I thought being a member would get us some exclusive 1st opportunities to order.
No, I would not recommend this to a friendScammy sales tactics
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was signed up for this membership when a salesperson claimed it was free. I said I don’t want any paid memberships, and he repeatedly claimed it was free. Then I checked my receipt and see it’s not and had to talk with several chatbots to get it cancelled. Stop scamming customers.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Nick! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss this and manage your membership. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Worthless if you're trying to buy Pokemon cards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no real benefit to this membership. Was hoping to get some exclusive drops for pokemon cards or something, or at least use the free shipping. Howeve the BB queue system over the last four days have shown how terrible not only their system is but their app also.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, KateS! Thank you for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. I can understand expecting to get access to exclusive drops. The Pokémon cards are very high demand items, and I would advise you to periodically check the app or website for more availability details. Typically, you will be notified of these drops if you select the product you are interesting in on the Best Buy app under Top Deals. For more details on the other benefits of your membership, please visit https://www.bestbuy.com/memberships. If you would like any additional support, we are always available to assist via social media on any of the following platforms: Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). When reaching out, please mention that you are following up on a My Best Buy review. Thanks!
Best Buy Rip Off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy saw fit to renew a "membership" that I never agreed to nor wanted. What a scam..How unethical. I had to cancel it with my card edit card company, then call Best Buy twice to get this nonsense cancelled.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you had a poor experience trying to cancel your membership. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!