Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Worst customer experience I’ve ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer experience I’ve ever had. Only had AI support via phone and online. No live person. Great if all you want to know are store hours.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Getting the best support possible can be difficult. Please reach out to us for any support to any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Not for us
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not get much benefit from this and don't plan to renew.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Look the laws before buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a dash camera and had installed by Best Buy but then got a rejection sticker from vehicle inspection by state of Virginia. What kind of business does this to customers.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Laws vary by state and locality. Many products you can add onto your car may be considered illegal by your state, county or city ordinances. Please research any products you are looking to purchase as Best Buy would not be able to know every law for every area. Please reach out for support on any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Membership Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've not seen enough benefit, to say whether it's worth the cost.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, PhotographersTV! My Best Buy Plus™ membership has exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For access to thousands of exclusive member only priced items, you may visit https://www.bestbuy.com/site/best-buy-membership/member-deals/pcmcat1679678876400.c?id=pcmcat1679678876400&sp=Best-Discount. Be sure to scroll completely through the bottom and scan through the dozens of pages which currently list more than 2,000 deals. For more information on how to navigate through the member exclusives, or questions regarding My Best Buy Plus™, please contact Best Buy at (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Be sure to mention you are replying to your "My Best Buy Review" when reaching out.
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was only by purchasing this membership that we would receive any help from clerks in the store. We felt bullied into getting it. This was after spending about $1000 for a purchase! This is NOT good customer service!! This felt like a way to get another $50 from us.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Ruralvt! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, as a customer myself, I would never want to feel pressured into making a purchase or enrolling in a membership program. That certainly isn't the experience we'd want for our patrons. Please know, My Best Buy Plus™ members receive exclusive access to sales, events and products, as well as an extended 60-day return window on most products, with some exceptions. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Just overall a really bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For someone with my hobby, this has been an incredibly poor deal. Barely any sales catch my eye. Haven't gotten many opportunities to be "first" in line for any product. Tried buying a TV, turned out they didnt have any anymore, and support was so lackluster in helping me that they just wanted me to buy another one at a higher price instead of just sending me one. At least I got my money back.
No, I would not recommend this to a friendWonder about this membership[
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried numerous times to logon to the site and cannot gain access. Says my password is incorrect and when I try to reset it I receive the email to do so several hours later. So I have to give 1 star since I cannot access the site.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to your My Best Buy account access, and we would be happy to look into this closer to better advise. To get started, please reach out to us on social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Don't bother. Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is not worth it. We were promised special promotion pricing, better customer service. We got none of that. Every time I checked, there was nothing special for members. I canceled this month.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, LoisC! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. I am disappointed to hear that you are not finding the value in your membership. There are some great benefits associated with the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
I WAS DUPED, DON'T GET IT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to the Danbury Ct. location to pick up this 4k Player. I told the kid I had found a lower price on Amaz*n, a $50 difference. He fed me a line that the only way he could do it is if I get a membership, I'll get $50 off, BUT I have to pay $50 for the membership. So the savings, $0 !! I guess the employees are trained to sell this membership. Stockholders, I give a majority of Best buy brick and mortars another 18 months.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I regret to hear that was your experience in store. Please give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289 and we'd be happy to process that price match for you as long as Amazon still has a lower price.
Membership wont stop the bots.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this membership in hopes of being able to get pokemon drops without bot interference. Its impossible since they dont limit it to paid members bots swipe everything in the first minute of drops.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a purchase. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Little perceived value in My Best Buy Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I see little value. If I do not get to leverage it soon, I will be cancelling.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, GoodGrampa! Thank you for being a My Best Buy Plus™ member. We can understand wanting to be clear regarding your benefits. With My Best Buy Plus™, you gain access to member only deals that can be found https://www.bestbuy.com/site/top-deals/member-exclusive-deals/pcmcat1651770167686.c?id=pcmcat1651770167686. You can also take advantage of the extended 60-day return period, along with free 2-day shipping. You can visit https://www.bestbuy.com/memberships for information. If you'd like to discuss the specifics of your My Best Buy Plus™ membership, please connect with our Team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) for assistance. When reaching out, be sure to mention that it is in response to your My Best Buy Review.
Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for a computer never used Not sure about what it is or why it’s there
No, I would not recommend this to a friendNever again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was misled as to being able to use the rewards certificates received towards the purchase I made when purchasing the membership. Now I have until 7/5/25 to purchase something I don't need... Never again!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, ChristineL! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent transaction, and we would be happy to look into this closer to better advise on the reward certificate terms. To get started, please reach out to us via social media. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks!
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not much to this membership. The sales are no different than any other sales. You still pay for shipping on items. I purchased a dryer and had to pay $30 for shipping. You can purchase many items online and still get free shipping without this membership. The only good thing about the membership is you get 60 days instead of 15 days to return something. Same your $50.
No, I would not recommend this to a friendPushed too far.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only got this because the Sales Associate would not take no for an answer. I know management pushes them strongly to do so, but I did not feel respected as a customer by the take-no-refusal approach.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there Samuel! Thank you for taking the time to leave a review here regarding our My Best Buy Plus™ membership. The membership does offer many great perks, but we want to hear more about your experience and ensure that you are satisfied with your purchase. Please reach out to us on social media so that we can look into this closer. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please be sure to mention that it is in response to your My Best Buy review.
Juice is not worth the squeeze.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t offer enough for the membership price, I didn’t get much out of it.
No, I would not recommend this to a friendWill not buy another membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've not really been able to take as much advantage of it (actually, I don't think I've been able to use it) since I bought it. The salesperson said my computer frequently went on sale, but it did not within the time frame she thought. She told me she thought it would in the next week or so...it did not.
No, I would not recommend this to a friendon the fence if i will renew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.havnt noticed where this has its advantage other than free shipping.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Gbtv! Thanks for becoming a My Best Buy Plus™ member. There are so many perks that come with a membership. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is regarding your My Best Buy review for additional support.
What’s the point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No support whatsoever. Been lied to and hung up on by foreign customer service. I will never refer this to anyone. Very poor customer care. Only greed and no care. Geek squad support is a joke. Only help you llin store with purchase then pawn you off to foreign wolves. This is the poorest customer service I have ever seen from a supposedly reputable company.
No, I would not recommend this to a friendNot so valuable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so valuable unless you buy lots of tech items.
No, I would not recommend this to a friend