Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
What did this membership get me? I am not sure...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I regret having the Best Buy membership. Prices could always be found lower at other online retailers and then Best Buy wouldnt end up price matching for reasons I never could understand. I used to buy every electronic and appliance through Best Buy but I believe that relationship has come to an end.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Remo,
Thank you for sharing your thoughts about your experience with the Best Buy membership. It’s disheartening to hear that you feel regret regarding your membership and that you’ve encountered challenges with price matching. We genuinely value your loyalty and want to ensure you receive the best possible experience.
Please connect with us through a private message on one of our social media platforms. In your message, kindly include your full name, phone number, and email. Also, mention that you're reaching out regarding your "My Best Buy review." Our support team is here to listen and help you with any concerns you may have.
You can reach us on Facebook at http://facebook.com/BestBuy, on Twitter/X at http://Twitter.com/BestBuySupport, or on Instagram at http://instagram.com/Bestbuy. We look forward to hearing from you soon.
Best regards,
Bad customer service no help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service. Can you hire people who I can understand and speak English? It’s so hard to get help and understand people from other countries. I won’t do business with Best Buy again!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, MikeC! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. We certainly want you to find value in your purchase and to be aware of the many benefits that come along with the membership, including the many support options available to you via phone, chat, and social media. The My Best Buy Plus™ membership includes free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require support, or have any questions for us, kindly reach out to us via social media. Our team would love the opportunity to discuss this with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks so much!
Why did I get this?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have a Best Buy Plus membership. So I don't know why I am getting something that expired many months ago. If I do have a membership then you owe or two separate service calls I have had this year.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate your review, although it's concerning to hear you were unaware of purchasing our My Best Buy Plus™ membership. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was bullied into this when i go to Best Buy maybe once every 3 years. The sales personal would not help me with the transfer of items from my old kindle and seemed unsure of his answers. Not a pleasant experience
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Ann! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. Our Geek Squad should be able to assist you or give advice on how to transfer files as well. We encourage you to visit https://www.bestbuy.com/memberships or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not a happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was refused return of an item a few days late even though it was never opened and I had receipt. The only option I was given was to join membership or lose money on the return. I am not a happy customer/member.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there Richard! Thank you for taking the time to leave a review here regarding our My Best Buy Plus™ membership. The membership does offer an extended return or exchange period, but we want to hear more about your experience and ensure that you are satisfied with your purchase. Please reach out to us on social media so that we can look into this closer. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please be sure to mention that it is in response to your My Best Buy review.
Sales staff needs to know about the program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience has been that the sales associates don't know how this program works, so it has been awkward to use it.
No, I would not recommend this to a friendREALLY IRRITATED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I had removed my credit card from this account so that this membership would not be renewed. I have been back to Best Buy no more than one or two times in the last year. This is a major ripoff.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Margaret! I can fully understand wanting to keep track of your annual renewals. The benefits available to you with your My Best Buy Plus™ membership include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
SHARP NOT UP TO PR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was good but product SHARP TV picture Was not after 2 TV’s and your installation picture is white/light at just a slight angle! What can I do? The display TV in the store is good a big angles!?
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .I can certainly understand that getting the best out of your product can be difficult. In many cases sun can interfere with your picture on the screen and we do have the benefit of controlled lighting in the store. You can certainly attempt to use something like black out curtains to control the light effecting your television. You can also get support with your concerns through any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (x.com/BestBuySupport), Instagram (instagram.com/BestBuy).
Feels like a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It feels like a scam. I shouldn’t have to pay to get $7 off products…. People are broke and you are taking advantage of them
No, I would not recommend this to a friendBust buy return policy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is stupid. I am a long haul truck driver and need to return a Wi-Fi booster. I was outside the return window by a month. They told me I have to buy this plus service to be able to return said booster . This is crap and Best Buy should be ashamed. Go figure why Best Buy is going bankrupt and closing their stores , it stuff like this that makes other go to Amazon or other places
No, I would not recommend this to a friendThey list normal prices as member prices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only benefit that’s noticeable is the return window. Everything else doesn’t feel impactful. The sales are treated like a joke. They frequently list normal prices as special member prices lol
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership, PJny87. There are some great benefits to the membership, such as free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!
Beware of add on membership not requested
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't sign up for it but somehow got slammed when I bought a $2000 apple computer in store. Not very thrilled with best buy now.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Awful scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a scam. I was told that I would get automatic refunds when items I bought went on sale, but was then told that I had to dig through sale ads to find it myself. Totally not worth it, don’t buy this
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have not received the assistance you needed through our Price Match Guarantee as a My Best Buy Plus™ member. When an item goes on sale while it is within your 60-day return policy, you may contact one of our support teams to review this request and apply the price match to your order. We would be happy to help. Please contact our team by privately messaging us on Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy). Make sure you include "My Best Buy Total review" in your message.
Needs better deals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seemed good at first with the discount on playstation/nintendo cards but now i find it useless. Probably wont redeem
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you sharing your feedback. I understand having your favorite perk no longer in effect can take away from the excitement of your membership. We do value your feedback and are always looking into new offers to bring to our members. Please continue to check out www.bestbuy.com/memberships often to see what members only promotions we offer, as these do change. While you're there, be sure to check the other benefits included with your membership, like free 2-day shipping and an extended 60-day return window.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not gotten any value out of the membership. I have tried opting out of it when I have put in my email. It says I have no membership. I am trying to get a hold of somebody to cancel my membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Stephanie! Thank you for taking time to leave your review, although we are sad to hear that you need to cancel your My Best Buy Plus™ membership. For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account. You can also reach us on our social media on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Still cannot sign into my Membership after 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.7/4/2025 After making multiple calls I have still not been able to sign in to my membership that I purchased on 6/7/2025. Totally unacceptable, no customer service and total incompetence.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, StevenSB! Thank you for taking the time to leave your review, although we are concerned to hear that you are unable to log into your account. We would be happy to assist in any way possible. Please reach out to us on our social media platforms. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.May be good for some, but I haven't seen enough deals to make this worth the fee. I purchased it because the laptop I was buying would be cheaper by the exact cost of the membership fee, so I figured why not try it out. Have had it about 6 months and haven't used it again, unfortunately. I don't like having to pay for extra deals...I'd rather just shop where I can find the best price, no gimmicks.
No, I would not recommend this to a friendForced to purchase membership to get my money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to buy this membership in order to make a return that I purchased due to an employee giving me wrong information regarding which wi-fi extender to buy.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .I can certainly understand that the extended return and exchange window offered by the My Best Buy Plus membership can be a great benefit. While we never want our customers to feel forced to get a benefit when attempting to return an item outside of the standard return and exchange window can be difficult. Please reach out for support to any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Never buy this membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful experience with customer service. Treated very poorly. The most frustrated I’ve ever been with customer service. Took 3 weeks, 20+ phone and hours on hold to resolve an issue. Never shopping at Best Buy again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Brian! Thank you for sharing your review of your My Best Buy Plus membership. We understand how challenging it is when customer service doesn't meet your expectations. At Best Buy, we strive to create positive experiences and ensure our customers feel welcome and appreciated. If you need further support, please feel free to reach out to us on Facebook facebook.com/BestBuy, Instagram instagram.com/bestbuy, or Twitter/X twitter.com/BestBuySupport. Be sure to mention this is regarding your My Best Buy Plus review. Thank you!
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new iPad in January 2025 at Best Buy. Purchased “Best Buy Plus” after sales person’s fast talking. No idea what “Best Buy Plus” might do for me. To date, benefit = zero. Mostly seems like a way for Best Buy to market to me at my expense.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .JohnM, we thank you for taking the time to leave a review here regarding your My Best Buy Plus™ membership. We certainly want you to feel confident with your purchase. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Please reach out to us via social media if you have any questions or concerns for us. We welcome the opportunity to discuss this on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Thanks!