Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42065 reviews
(42,065 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average person doesnt ger much use for it. Hard to justify the price.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it if you aren’t buying much tech.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t use this. Was talked into it by the sales person. Tried a price match for something I bought within 30 days, but the associate on the phone couldn’t help me and said I had go through the store. I’m 30 minutes away and have 2 businesses. I think I can still cancel, but haven’t checked yet.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it is important to be able to price match online. You can read more about our Price Match Guarantee and how to complete one here: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002. For further support, please contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Usedcsar sales pitch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that i would receive a 50$ gift card for joining What i received was a 50$ coupon to print out on my computer and had to spend it in November or it expired. So i canceled my membership and you took 49.99 out of this coupon. The sales pitch that i got that made me sign up was half truths.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Dennis,
Thank you for reaching out and sharing your experience. I understand how disappointing it can be when expectations are not met, especially regarding promotions and benefits tied to your membership. Your feedback about the gift card and the confusion around the coupon is valuable, and I appreciate you bringing this to our attention. I would love the opportunity to assist you further and address any concerns you have regarding your membership and will be happy to clear up anything that was told to you regarding the $50 gift card you were awarded. Please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, and mention that this is in regards to your My Best Buy review. Our support team is eager to help.
You can reach us on Facebook at http://facebook.com/BestBuy, on Twitter/X at http://Twitter.com/BestBuySupport, or on Instagram at http://instagram.com/Bestbuy. We hope to hear from you soon.
Best regards,
Rated 1 out of 5 stars
Consent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not informed and found that it is added without my consent
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Finding an item you weren't aware was added to your purchase can be difficult. Please reach out to us on any of our social media profiles below for support.
Facebook (facebook.com/BestBuy), Instagram (instagram.com/BestBuy), Twitter/X (twitter.com/BestBuySupport)
Rated 1 out of 5 stars
Not Worth the price at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Price Match guarantee is a LIE. The Best Buy worker who sold me this told me I could price match for Black Friday savings which I dumbly said yes. However, it says on their price match that they will not honor it if it regards anything Black Friday, EVEN THEIR OWN LISTINGS.
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was never explained to me that I was purchasing a membership. I was simply told by spending $50, I would receive a $75 certificate. This option expired after less than 6 weeks, and without my knowledge. This occurred after I purchased 3 TVs, a fan, and a power cord. Completely unacceptable
No, I would not recommend this to a friendRated 1 out of 5 stars
We’ll See…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it really depends on the user, but for my needs, it really hasn’t been worth much. I have seen some items where the discount would exceed the cost of the membership- in these instances, I could see the value. Gamersclub Unlocked or the free program with the credit card we’re/are both superior in my eyes. Maybe Black Friday will change things?
No, I would not recommend this to a friendRated 1 out of 5 stars
The best membership money can buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing membership. I especially like how they log you out right before a drop comes out. You think you're getting a chance at a new shiny toy, but then reality kicks down your door and says...Not Today. If you want to waste endless hours waiting for a drop only for their awesome app to log you out right as you're trying to check out, then this membership is for you. This is the best membership your money shouldn't buy.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not much benefit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not seeing much benefit from this. Got it as it seemed like the TV I bought might go on sale, but nothing has changed.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This hasn't been worth doing. Most items i buy don't count for any kind of a discount. I will not be renewing.
No, I would not recommend this to a friendRated 1 out of 5 stars
My Best Buy Plus Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with my best buy membership has not been good. Try to get the deal of the day has been a disaster. Thier has been times that it will take a hour to get a item, thats if Im able to get it. Customer service is also terrible when discussing the membership with them. The only thing that is good is the 60 day return policy. I will not be getting the membership next year.
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn't provided discounts on any items relevant to me. The salesperson assured me that the PC I was purchasing was very likely to go on sale and give me a rebate within a couple months, but it hasn't.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Charon! Thank you for your review of your My Best Buy Plus membership. We're truly sorry your experience wasn't ideal. We'd be glad to help you pinpoint the benefits that best suit your needs. For any questions or concerns, please call (888) BEST-BUY (888-237-8289), or visit https://www.bestbuy.com/memberships. Thanks!
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special about this "plus" membership. This was all free a year ago and now it's behind a pay wall for no reason. Any "savings" are small and insignificant. Events are far and for items still way too expensive. The first access on hard to get items never happened for me so not sure what those are. Definitely not paying next year, just sticking to the free or moving on to Amazon prime.
No, I would not recommend this to a friendRated 1 out of 5 stars
No value to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman told us no one had the 0ven we wanted in stock and the factory was on backorder. So we purchased one that was the next best choice. We had to purchase a $100 membership to their club to get $300 off the purchase price. Then my wife found the one we wanted on Home Depot so we canceled. They canceled everything but the $100 membership. What am I gonna do with that? Shame on them!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. I can understand that feeling like an item that may have been at another store and the salesman being unaware of this can be difficult. You can look at your membership and make changes online at  https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . You can also reach out to us on the phone (888) 237-8289, Facebook Best Buy Support, or X @BestBuySupport for more assistance.
Rated 1 out of 5 stars
Not necessarily a GREAT DEAL!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rep at BB did not tell us that to earn points the purchas had to be made on a BEST BUY charge card! To make a return requires a 30 minute struggle session with phone reps who DO NOT listen. To get a label for return was a hassel and there are no BB stores within 15 miles of my home.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! We appreciate you sharing this review here, although are saddened to hear it is due to a negative return experience. We would be happy to help out! For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Faulty Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership was linked to card and not this account. Could not access any deals and when asked for them to change, they did but was not getting deal access
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Missing out on My Best Buy Plus™ membership exclusive member prices on thousands of items as well as access to sales, and events is frustrating. For more support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Rated 1 out of 5 stars
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly have yet to reap any benefit from the membership. Whenever I’ve been interested in a deal, I’ve been told it’s reserved for a higher tier and then I’m asked if I want to upgrade.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, PA374! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. There are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you require additional support, or have any questions for us, please reach out to us via social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thank you!
Rated 1 out of 5 stars
Stay Away, does absolutely nothing for me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does absolutely nothing for me that I can tell. A total waste of money. I was coerced into purchasing when i purchased a new laptop. However when I decided to return the laptop, BestBuy wouldnt refund this membership purchased at their store. The cashier gave me a number to call. Who has time for that!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, peanut! We hate to hear you did not have the best experience as a My Best Buy Plus™ member. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams are happy to help.
Rated 2 out of 5 stars
Will discontinue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t use it. The items i wanted were never on a discount so it has t been beneficial since the purchase.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. Discounts do change over time and you are free to use your membership discounts as needed at any time while active.
Rated 2 out of 5 stars
B2G1 Removed Without Warning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The discount is nice but the communication is horrible. They removed the buy 2 get 1 free switch game after confirming it was permanent.
No, I would not recommend this to a friend
