Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a router and joined the club. Later that week I bought 2 flat screens and some other items totaling 2500 bucks. This entitled me to a 50 dollar gift card which I have been trying to get for over 6 months Customer service says it’s the store’s responsibility to give me the card. The store says its customer services job. Either way I got nothing.
No, I would not recommend this to a friendNope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We came to your store multiple times for help and purchases the membership was never found in the computer or we could not use it on our purchase so we walked out …what a joke this was!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Larry! Thanks for taking time out of your day to leave a review of your My Best Buy Plus™. We are saddened to hear that you were unable to take advantage of your benefits. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Not the best purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly haven't used it one after was talked in to getting it. It just seems like a pointless waste of $
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to realize much value from this membership. The free 2-day shipping you guys should provide ANYWAY, and the discounts are random - never on the product I actually want.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Kurt! I can definitely understand wanting to get the most value with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships.
Feels like a bait and switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership seemed like a real value when I first purchased it because of the buy two get one free on switch titles. Sadly, less than 2 weeks after I purchased it, Best Buy changed the promotion. The membership could be of value but right now I feel like the risk of Best Buy constantly changing what’s in and what’s out is problematic.
No, I would not recommend this to a friendSort of a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have subscribed to membership to get a discount on my first purchase. But I wasn't ever able to cancel the membership on the website due to it's error. Thw whole year this page didn't work!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .The My Best Buy Plus plan is a yearly membership that is set up for auto renewal. This membership can be cancelled at any time, although any benefits of the plans usage may be charged if cancelled. In some cases if you pay $49.99 for the membership, but get $100 off of an item due to the benefit of the service cancelling may cause a charge of $50.01 due to the original benefit. This information is available to view online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . You can also reach out to any of our Social Media Profiles for support at Facebook (facebook.com/BestBuy), Twitter/X (x.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Don't listen to the sales people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A representative lied to me about this membership. They told me it would guarantee me the ability to pre order a new graphics card, but it did not, and I wasted my money on this. Horrible service and I would definitely not recommend.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, EvanM! Thank you for leaving a review regarding your My Best Buy Plus™ membership. I can understand expecting to get access to exclusive drops for high demand products like graphics cards. These items have an updated reservation process online that you would need to follow on the product page. If the item is sold out, I would also advise you to continue checking our website for more details on inventory or future drops. For more details on the additional benefits of your membership, please visit https://www.bestbuy.com/memberships. If you require assistance, or had any further questions, please reach out to us via social media. We would be happy to help you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please mention that this is in response to your My Best Buy review. Thanks!
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the pricing. At Amazon I get same items, same price and their items arrive same day or day after, Also, I get real cashback with purchases. Best buy only gives $5 now and then
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, JessicaC! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Wasted Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to use. The membership was assigned to an account with an old phone number and after multiple time consuming conversation with customer service the issue was still never resolved.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Deborah. Thanks for sharing your experience with us. We know how important it is to receive the help that you need when you need it. If you would like some assistance, please out to one of our live representatives through one of the social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Please also mention that it is in response to your My Best Buy review.
Unsatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only have this membership because i purchased an oven at your store. That became a fiasco and i ended up canceling the order, and closing the credit card. I have never purchased anything from best buy and can honestly say i probably never will. If they would have refunded this membership I would have gladly done that too. I will not be renewing this membership.
No, I would not recommend this to a friendWhy not just give the discounts/features free?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing all the trouble they go to push their marketing failures on us. I bought a $1300 computer and they told me in check out I could get $100 off by spending $49.95 for their dumb membership. Later I was told if I was in the store instead of on line they would have given me the membership free for spending that much. The only benefit I see to this membership is getting the $400 gift card for reviewing this crap
No, I would not recommend this to a friendBroke laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have changed my laptop but I got it new one very late and it was broke again
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thanks for sharing this. We're concerned to hear you feel this way. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Cancel Best Buy Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My worst retail experience ever. First installation cancelled in 10 minutes because I couldn’t answer my phone. It was scheduled, my wife was home, and nothing indicated that I needed to answer a call before installation. Second installers said dryer didn’t work. Repair/replacement not scheduled for 2 weeks. Turns out dryer was fine. They didn’t know how to turn it on, and I took them at their word that it needed to be repaired or replaced.
No, I would not recommend this to a friendNo known reward
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No reward that I am aware of. Not sure what the benefit is for this ?
No, I would not recommend this to a friendNot Enough Perks for a Paid Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Best Buy Plus membership is not really worth it to be honest, compared to other retailers paid memberships like Amazon Prime they give you many more benefits and I would suggest Best Buy give more perks like the ability to but open box items nationwide from stores and get them shipped
No, I would not recommend this to a friendDo not automatically renew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think I got kinda swindled into buying this membership. Our purchase experience for the 2 new iPhones was horrendous at best. I’m fairly certain the phones we purchased will not go on sale within the 60-day window, making this membership somewhat a waste of money.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .At times membership may be recommended if it provides savings on a purchase that's greater than the membership price itself. In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more of what you've experienced during your iPhone purchase and look forward to hearing from you.
Okay membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough points given when you purchase something expensive. Takes a long time to get to a different tier.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the service. Would not recommend.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Forced to buy membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The manager refused to let me return my item unless I bought a membership. My item was outside of the return window. He very clearly took advantage of the situation to meet some kind of metric for membership sign ups. All things considered, just left a very bad taste in our mouths.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Whitney. We appreciate you taking the time to share this with us. This definitely sounds far from the customer service we aim to provide. We would like learn more about this. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support team would love the opportunity to learn more and assist!
I was Duped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was mislead. I was told that I was buying a 4 year warranty on a printer/copier. Instead I was sold a membership to something that I didn't want nor need. The way I found out was that I was notified by email that I had been billed for $49.99 and that this would be a yearly billing
No, I would not recommend this to a friend