Customer Ratings & Reviews

So far, this membership has not gotten me anything. No member offers have been of use, and I expected to be able to have my purchased smartwatch screen protector installed at $0 cost. No, there was still a price, and it was installed incorrectly so I am waiting for a new one to be in stock in my area to have it replaced. Hoping that it will be useful at some point in time.

Got this when I ordered a washer and dryer due to discount. Washer and dryer were both damaged and had to be returned. I asked for this membership to be canceled and was told the store couldn't do it, I had to call customer service. Going on a month now and I still have not received my refund. Funny how stores can take your money from your account before you leave, but can't take as long as they please to return it.

Not sure what benefits this membership offers or how it could be helpful to me. It seems as if it was just pushed off on us when we were trying to purchase our Refrigerator...we are not sure what it is for. Trying to cancel it asap before they charge my CC.

I would NEVER buy ANYTHING again at Best Buy…. And Best Buy has yet to do what they said the would do….. (in person and by phone)

I guess the membership is good for those that buy a lot of items offered by Best Buy however for the purchase of just a few item it’s not.

I bought this thinking that I was missing out on great deals but have found that it was a waste on my money. Amazon has everything cheaper. I don’t think companies should be charging for rewards programs like this, it’s exploitation of their customers. I have actually have bought less items from Best Buy since buying this membership.

i have called support several times with no resolution. I cannot logon. Every time it says my password does not match and I have to change it. It works once then the next time I get the same error. So I have to change my password every time I logon. This is insane!!!

Well some guy tricked me into purchasing tusk saying id have access to buy Pokémon cards before everyone else. Liar awesome job Best Buy. And then it’s a maze trying to cancel it or get my money back..

I really don’t see any benefit to having this. I saved a bit when I purchased the plan but nothing after.

Went into return a phone for a 93 year-old client of mine who is with me we were like two days past the time because he had fallen and I was forced into having a membership just so he could get the rest of his money back. I would never do business with this outfit again.

I was disappointed to not get the price match I was told would be available. I purchased before Black Friday and was unable to get connected over he holidays with the customer service in time to get the refund.

I have only saved $5 on 'Plus' membership although I paid $50 (i am net minus of $45) and have been platinum member of your credit card for spending thousands of dollars. The two day free shipping is not always possible because of the delay on shipping items (e.g., iPAD). Why take orders when you can't fill them? Please give me a refund of $50 if you are good corporate citizen.

I’m on hold he comes back puts me on speaker then puts me back on hold then hangs up on me and never calls back and it’s not the first time. I was calling back because Best Buy was to get back to me over a month and a half ago and they still haven’t returned my call but I spent thousands of dollars with them. I guess that’s not enough.

Not worth the money unless one is really into electronics and other items sold by Best Buy

I see no value in paying for this. Was told I would automatically get money back when price drops in items I purchased occurred. However I haven’t and there is nowhere to even request it.

Horrible Horrible for some reason….. well let me start from the beginning I brought a washer a few years back had to get it serviced 3 times this is the fourth for some mysterious reason all the repairs are on my account on my phone but the Best Buy system shows nothing so they said they can’t help me with a replacement I’ll start getting my appliances from Lowe’s

I have done a lot of business with Best buy in the past decades but I was forced to sign up for this club as part of my purchase agreement. Something intertwined with a credit card agreement. I've explained previously why I'm not doing business with Best buy anymore due to poor customer service. I will drop this club as soon as I find out how to do it. Goodbye, best buy.

Nothing of substance with membership benefits that I got

I really don’t like the membership that much. You really don’t save any money I missed the old rewards. I’m not really happy.

Nothing special. They force you to buy stuffs that you don't need.