Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money. No benefits, I'd ask who buys this, but I got bamboozled.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review for additional support.
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too many layers of membership. You buy one and then have to buy another to get needed service.
No, I would not recommend this to a friendCustomer Grief
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the time or money. You're just putting more money into BestBuys pockets
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hey, Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It used to be great and definitely worth the money, but it's not worth the money anymore. Most of the purchasing perks have been removed.
No, I would not recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really have not seen the value and it feels like a way to add you all bottom line.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .We are disappointed to hear that you are not seeing the value of the My Best Buy Plus membership. Our My Best Buy Plus memberships offer free 2-day shipping, an extended 60-day return period, among many other benefits. You can find our more about My Best Buy Plus at www.bestbuy.com/plus or feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was terrible, sold me a TV with misinformation, then agreed to take it back, told me i qualified for a big discount, then messed up that process, and i never got it, so i returned all the merchandise. Bad experience, i will never shop there again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Michael,
Thank you for sharing your experience. I completely understand how frustrating it must have been to go through multiple issues, from receiving incorrect information about your TV purchase to the challenges with the promised discount. That kind of experience can be incredibly disheartening, especially when expectations aren’t met.
Our team would love the opportunity to learn more about what happened and work with you to address your concerns. Could you please reach out to us privately through one of the following social media platforms?
Facebook: http://facebook.com/BestBuy
Twitter/X: http://Twitter.com/BestBuySupport
Instagram: http://instagram.com/BestBuy
When you message us, kindly include your full name, phone number, and email, and mention that this is regarding your My Best Buy review so we can quickly identify your case and assist you further.
Thank you for bringing this to our attention, Michael. We hope to hear from you soon and have the chance to make things right.
Best regards,
Maybe they'll work better for you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first team was nice and efficient, but they didn't fix what needed fixing, and when I called them five minutes after they left they never called back. The second visit was by one of them. He labored, but finally gave up trying to attach the DVD recorder. So essentially I wasted $154.
No, I would not recommend this to a friendBuyer Beware of BB+ Charge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Told membership would reduce purchase price $50. Did not notice $50 charge not BB+ added to my VISA until today's request for rating. Gave me $50 off laptop but added $50 to bill. Thus I got ZERO and did not want BB+. Sounds like bait and switch! Sorry BB and myself for not asking if there was charge for BB+. Buyer BEWARE ! I'd liked to have my money back!
No, I would not recommend this to a friendDid not like.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service member who helped me when I bought my computer. Sold me this Best Buy plan saying that I would be able to get refunded money when my computer went on sale. Went into Best Buy to do this and the offer had expired! I was not told that there was a deadline for this. I feel like they just got their sales and their commission.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi. I can understand that having missed a promotion can be difficult. You can review out Price Match policy online at https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002 . Please reach out to us on X @BestBuy or Facebook Best Buy chat to better advise on any questions or concerns you may have.
No benefits with membership . I give it a 0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to buy a new dishwasher. There was absolutely no benefit to my membership. No discount, no installation. No advantage at all. Would like to end membership. No advantage to having it
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Janice! Thank you for sharing your feedback on your My Best Buy Plus membership. We're sorry to learn that the My Best Buy Plus membership hasn't quite lived up to what you were hoping for. We recognize that memberships aren't a perfect fit for everyone, and we want to make sure you're fully aware of all the advantages it offers. We'd be glad to walk you through the specific benefits and address any questions you might have, including how to cancel if you choose. For more information or support with your membership, please call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. Thank you!
Not enough real savings to garner a $50 fee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The products that are "exclusive" aren't very good. Usually they're heavily discounted but only because they're products with older parts (ie older processors, graphics, etc...) The extra return period is cool conceptually, but I've never had to use it. Otherwise, I've save a whole 3 dollars on a $50 subscription and that was on a mouse. There's also no events in my area.
No, I would not recommend this to a friendNo thank you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I felt so swindled on getting the membership and now I just have a useless membership and I do not recommend unless you really are constantly buying at Best Buy. Definitely use Best Buy often between the both of us…. But the membership really doesn’t do us any good tbh!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. The savings really add up quickly! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships.
Difficult to navigate online
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to navigate. No specific recommendations for products. Not enough explanation at store on advantage
No, I would not recommend this to a friendNo value that I've experienced in My Best Buy Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've seen no value in this purchase. Certainly, I'm not getting any better pricing from the store.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Member exclusive pricing is just one of the many perks that the My Best Buy Plus Membership has to offer. Please be sure to check out all of the benefits included here at https://www.bestbuy.com/plus. Cheers!
Saved on one purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for one purchase but I don’t see much continuing value so I have set a reminder to cancel before my renewal date.
No, I would not recommend this to a friendNever ordered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never ordered this product just showed up on my credit card bill. This is not good.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We understand how you are feeling after you did not order the My Best Buy Plus membership, and found information about this plan while reviewing your bills. We would be happy to look into this further with you. Please contact our team on social media via a private message, so we can help. Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
Won't ever buy there again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sucks. This company does not stand behind the products they sell, even when their own Geek Squad had hands on it, and were corrected on the correct way to cart merchandise.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Jeremy! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a scam. You cannot cancel unless you sit on the phone and escalate pastv two levels of customer service people who tell you they cannot cancel even though all of the for print about the membership says they can cancel. I finally got the membership canceled and they never returned my money so now i have to have credit company cancel the transaction. A scam.
No, I would not recommend this to a friendSave your sanity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and the time I have spent trying to get any type of customer service is HORRIBLE! From standing in a store empty of customers and unable to get the attention of an associate. To calling and being transferred 4 times on two different occasions and my issue still hasn’t been resolved, purchased 12/29/23, as of 2/23/24. I’ve been promised call backs twice NOTHING.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Darla! We hate to hear you did not have the best experiences recently. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Taken Advantage Of
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So we bought a tv and was asked to sign up for the membership. We were also told that we would get a $150 off next purchase after black Friday. We were told it would come in the form of out email. We waited and waited and nothing showed up. We were going to buy another tv for the gaming room we were remodeling. I feel we were lied to so we would sign up for the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Matt! We appreciate your review, although it's concerning to hear you had a poor experience recently with this TV purchase and discount. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!