Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 42071 reviews
(42,071 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Just another fee.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No real value. Why sign up for something that you don’t need?
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, MattM! Your My Best Buy Plus™ membership provides you with lots of benefits and savings. These include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Rated 1 out of 5 stars
Think twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If not using it enough then don’t since it waste of time and money
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We are saddened to hear that you have not received the value you were seeking with your My Best Buy Plus membership. Your plan provides you with many benefits as a Best Buy customer, such as free 2-day shipping, special members pricing on thousands of items, and an extended 60-day return window. We would be happy to learn more about your concerns and work to assist you. Please just send our team a private message on social media, so we can help. Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).
Rated 1 out of 5 stars
No longer worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it anymore. Used to get great discounts, but this is no longer the case. Too expensive for just free shipping, when most products I buy already come with free shipping.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi Matthew! Thank you for your review. We completely understand wanting to get the most out of our membership and maximize your savings. As a My Best Buy Plus™ member, you enjoy fantastic benefits like free 2-day shipping, exclusive member deals, extended returns and much more! For more information on our Best Buy Membership options and their benefits, please visit https://www.bestbuy.com/site/best-buy-membership/my-best-buy/pcmcat309300050007.c?id=pcmcat309300050007. Thank you!
Rated 1 out of 5 stars
Bait and Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving this one star because Best Buy took away perks like buy 2 get 1 switch games and at least a couple other things like % off eshop cards/collectibles/trading cards. I have no reason to renew and will look to purchase mostly from other retailers from now on. It definitely feels like a bait and switch by Best Buy who used to be my favorite store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was misled by saleseperson that I could cancel it. Very displeased
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thanks for sharing this. We're concerned to hear you feel this way. For assistance, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Rated 2 out of 5 stars
You are kind of forced into it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only useful thing is the discounts (sometimes) and the rewards certificates. Otherwise this is 99% useless stuff.
No, I would not recommend this to a friendRated 1 out of 5 stars
Aaamm not my choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im not a membership fan or subscription, if someone need should get it .
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Having the My Best Buy Plus membership can be a great way to get deals, extend your Return and Exchange Promise window, or to get some exclusive deals during the year. If you need support please reach out to us on any of our social media profiles Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy) You can also check out the membership benefits online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285
Rated 1 out of 5 stars
Be careful of the fine print!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this when I bought my Mac Air for the price match, but when the price for same model # was lowered, because it was a part of a package (yet none of the package items offered tangible value), they wouldn't match the price. I then cancelled my membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We hate to hear you did not have the best experience recently. We strive to provide the best support, and as a My Best Buy Plus™ member, I know it's important to receive top-tier service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more and assist!
Rated 1 out of 5 stars
Scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t explained what the membership was and just told that I was getting signed up in-store. Once home I realized the additional charge and when I called back I was told I couldn’t receive a refund for it. Felt very scammy and would have never signed up if I knew what it was.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! We appreciate you posting about your experience, although this is far from what we expect for our customers. Your My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! For more information on benefits and support, be sure to check out https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support.
Rated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No real value, had had issues not getting credits from mybest but rewards and help is useless. Might as well order from amazon for free shipping. Customer support is also useless
No, I would not recommend this to a friendRated 1 out of 5 stars
Please cancel this membership!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please let me know how to cancel this membership. I did not want to sign up for it but had no option at time of purchase of washing machine. Please cancel this membership
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there, CharlesdavidS! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with cancelling the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. You can also cancel the membership from your Best Buy app or by reaching out to us by phone. Thanks!
Rated 2 out of 5 stars
No value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not useful this membership until now I have observed . If possible please send me what are the benefits,
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .My Best Buy Plus offers many benefits and you can find out more about the benefits at www.bestbuy.com/plus or feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
Rated 1 out of 5 stars
Wouldnt waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked getting the heads up on certain items that go on sale/clearance but honeslty the prices werent so far off from what Id find without having the memevership or even just going in store. Ive lostmoney purchasing this membership. Should have just the $100+ on skmething at best buy veraus a membership that didnt offer me anything.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Selina! Thank you for sharing this review. If you'd like further support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Our support teams would love the opportunity to learn more about your experience and assist!
Rated 1 out of 5 stars
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service I have received in a long time. I was lied to about the warranty I purchased. The manager was rude and unwilling to help or make the issue right. I’m never shopping at your stores again.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Rated 2 out of 5 stars
Don’t know what I bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t know what I was buying. Sort of felt guilted/tricked into buying. Need to find out how to cancel.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .To find out more of the benefits of your My Best Buy Plus membership, feel free to visit www.bestbuy.com/plus . If you would like to cancel your My Best Buy Plus membership, please feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289 and we can assist.
Rated 1 out of 5 stars
Why
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't buy much from bestbuy before this and not much after. Honestly its a waste of money unless they give it to you. I find Microcenter has a better selection of tech and parts.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Travis! We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Rated 1 out of 5 stars
better deal out there for free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.will be canceling card and will not renew in oct no worth it at all and way to many emails every week and for nothing and might keep if it was free but most likely not
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thanks for taking the time to leave a review for us regarding your My Best Buy Plus™ membership. Please note that you can adjust your email communication preferences in the Best Buy app. If you require support, or have any questions for us, please reach out to us on social media. Our team would love the opportunity to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. Please note that there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was mislead. This was described to me essentially getting money back because I spend so much on the computer. I was told it was free, but there was a fee and "savings" as based on more purchases.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! Thank you for your review of your My Best Buy Plus. We're sorry to hear your membership hasn't performed as expected, and we'd be happy to assist you in exploring the specific benefits that are included. For more information and support with managing your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. Thanks!
Rated 2 out of 5 stars
Worth the money?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t taken advantage of any deals yet, as they seem very sporadic and honestly, not that great.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dumb program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even close to worth it do not waste your time money
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Many of the benefits of your My Best Buy Plus account can be found at the following link: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180
Please reach out with any other questions or concerns to any of our Social Media Profiles for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
